Currys & PC World don't want my custom

George_Michael

Fact is, Curry;s and PC World have been trading for years. So they must be doing somethig right.

Lloyds bank. Trading for years and 280,000 complaints to the FSA in the 1st half of 2010.

British telecom. Trading for years and in 2009 voted as having the worst customer service of any business operating in the UK.

Kwik fit. Trading for years and constantly getting mentioned on various consumer programs for their appalling customer service and general standard of work.

Etc, Etc.
If the length of time a company had been trading for was a good indication of how it treats its customers, the 3 mentioned above (and there are probably loads more like them) should be near the top of any customer satisfaction survey.

PopeSock

George_Michael wrote: »

Lloyds bank. Trading for years and 280,000 complaints to the FSA in the 1st half of 2010.

Etc, Etc.
If the length of time a company had been trading for was a good indication of how it treats its customers, the 3 mentioned above (and there are probably loads more like them) should be near the top of any customer satisfaction survey.

You're equating good customer service with successful selling and vice versa. PC World has a huge presence and relatively little competition as a specialist PC retailer. Plus, they don't rely as much on repeat custom as a store like Game does.

George_Michael

You're equating good customer service with successful selling and vice versa

No I wasn't. In fact I was saying the opposite as the other companies that I mentioned have rubbish customer service but still manage to be anongst the top sellers in their particular market areas.

I was simply replying to an earlier post that stated PC world must be doing something right simply because they have been in business for so long, by pointing out that just because a shop has been going for many years doesn't always mean that they are providing good service.

As you correctly pointed out, PC world have very little competition on the High St, so they can get away with appaling customer service, safe in the knowledge that they have a fairly captive market.

dfh

George_Michael wrote: »

Lloyds bank. Trading for years and 280,000 complaints to the FSA in the 1st half of 2010.

British telecom. Trading for years and in 2009 voted as having the worst customer service of any business operating in the UK.

Kwik fit. Trading for years and constantly getting mentioned on various consumer programs for their appalling customer service and general standard of work.

Etc, Etc.
If the length of time a company had been trading for was a good indication of how it treats its customers, the 3 mentioned above (and there are probably loads more like them) should be near the top of any customer satisfaction survey.

But none of them have folded up, have they?

Problem is the bigger the company the more it's share of complaints.

Besides if you receive good service you are not going to a forum to tell people about it but if you receive bad service then people will be rushing to vent.

redcard

peediedj wrote: »

they would of undoubtly lost a lot more than £50,i would imagine the person who started this post isnt the only person in the uk who has experienced this,and also the people who read this post and dont go back to the store and go elsewhere,so realisticly they have probbably lost a good few £0000 at least and thats only 1 day!

That could be true if this was the first PC World thread in the internet. Ever.

There's probably been about a billion threads about DSG in the last decade, but people continue to go to them as it's the easy / lazy option

Fact is, they sell some cheap PCs, and people think they're getting a bargain. People keep going back cos it's a bit harder building one yourself, or doing some proper research first.

caz2703

redcard wrote: »

That could be true if this was the first PC World thread in the internet. Ever.

There's probably been about a billion threads about DSG in the last decade, but people continue to go to them as it's the easy / lazy option

Fact is, they sell some cheap PCs, and people think they're getting a bargain. People keep going back cos it's a bit harder building one yourself, or doing some proper research first.

A PC I could build (with some help from the DH) but a laptop is a different matter and it was a laptop I was after. As for the easy/lazy option, please again read my posts where I have said numerous times we are so restricted here in Northern Ireland. I tried a couple of stores apart from DSG but their prices were even higher so with that in mind and a restricted timescale I was stuffed.

redcard

caz2703 wrote: »

A PC I could build (with some help from the DH) but a laptop is a different matter and it was a laptop I was after. As for the easy/lazy option, please again read my posts where I have said numerous times we are so restricted here in Northern Ireland. I tried a couple of stores apart from DSG but their prices were even higher so with that in mind and a restricted timescale I was stuffed.

I was referring to the general populace, not you in particular.

caz2703

redcard wrote: »

I was referring to the general populace, not you in particular.

Fair enough! I agree that it's cheaper to build but there are a lot of people who don't have this option hence the PCW route. Normally I wouldn't go anywhere near them and have actually never bought anything from them in my life before but needs must this time but never again!

So speaking of the cheaper option, should I or DH have offered to build a PC for my brother who recently bought one from Dell? Maybe but I'd rather not be responsible if something goes wrong

redcard

caz2703 wrote: »

Fair enough! I agree that it's cheaper to build but there are a lot of people who don't have this option hence the PCW route. Normally I wouldn't go anywhere near them and have actually never bought anything from them in my life before but needs must this time but never again!

So speaking of the cheaper option, should I or DH have offered to build a PC for my brother who recently bought one from Dell? Maybe but I'd rather not be responsible if something goes wrong

Up to you really. Most people who build their own PCs will tell you how much cheaper they are, and how much quieter they are, and how much more energy-efficient they are.

Reality, I imagine, is slightly different, and the PC spends a fair chunk of it's time in bits spread across the bedroom floor. They won't tell you they had to order a new motherboard as the one they bought does not match the CPU, or they had to return RAM as it was kaput. They won't tell about the time the power supply blew up and it took them a few days of trouble-shooting to work out what went wrong. They won't tell you about all the wires hanging inside, all tangled up.

exup

redcard wrote: »

Up to you really. Most people who build their own PCs will tell you how much cheaper they are, and how much quieter they are, and how much more energy-efficient they are.

Reality, I imagine, is slightly different, and the PC spends a fair chunk of it's time in bits spread across the bedroom floor. They won't tell you they had to order a new motherboard as the one they bought does not match the CPU, or they had to return RAM as it was kaput. They won't tell about the time the power supply blew up and it took them a few days of trouble-shooting to work out what went wrong. They won't tell you about all the wires hanging inside, all tangled up.

not had this problem, and the people who I know who can build their own PC's (usually for gaming ) don't have this problem either. In fact the only scruffy builder of PCs was the local shop in the town where I used to live - one of the reasons I taught myself to build my own PC.