Problems with getting Uswitch champagne?

Barrie

Got mine today - New Years Eve is sorted now!

nonsuch_2

Well after writing to Mr Salmon CEO of Uswitch, the wheels of progress seem to be turning. The letter should have arrived at his office yesterday and lo and behold I received a telephone call yesterday afternoon. Obviously the letter would have been intercepted by hiss P.A. and passed to the head of customer services. She made lots of apologies and the promise of an extra bottle as compensation for my troubles, next day delivery was assured however I was not home today. So to cut a long story short, I was able to dictate my delivery date (tomorrow) and get two bottles instead of one. Happy Days!!!

I'll not hold my breath though.

Fingers crossed.

Keeping you posted.

Kenny

allan1980

I'm still waiting... no contact from them since 1/12 - they are busy discussing yet another delivery date with Direct Wines (so I'm told).

Think I will mail your man Mr Salmon!!

Good luck though Kenny!

Allan

nonsuch_2

After many months of excuses and false promises the courier delivered 2 bottles of Champagne today.

My advice to those who are still waiting:

Forget emails.
Forget telephone calls.
Forget Jevon Cato.
Forget Customer Services.
Forget their excuses.
Forget their false promises.
Forget patience and understanding.

Make Uswitch accountable for their mis-handling of this fiasco.
Go straight to the top and drop Mr Salmon a line.

All the best.

Kenny.

allan1980

well done kenny!!!

I wrote off to mr salmon yesterday - i shall await his response!!

Enjoy ur champers!!!

nonsuch_2

Although I received my champagne with a compensatory free bottle on Wednesday, today I also received a written reply from the Uswitch CEO Andrew Salmon. He is obviously now aware of the issues and put the head of customer services in charge of my delivery. Well credit to her she came through with flying colours.

Mr Salmon included her contact details in the letter, so if it helps those of you who are still waiting, here they are:

Heidi Cook
Tel: 0800 404 7908.

Good Luck.

Kenny.

wolfman

Yep, things are definitely in motion. Just had to get in touch with the right people.

allan1980

Follwwing my letter to Mr Salmon, My bottle of champers was delivered by Royal Mail Special Delivery (Cost them £15 for delivery!! lol ) bright and early this morning - nice way to be wakened!!! (Only one tho - but not complaining!)

Thanks for the address Kenny,

I'm happy now and will get off their case (strangely they just called me and will be posting an update on their situation here today!)

Good luck to those still waiting - but seems the new guy is on the case!

A

uSwitchRep

Too all champagne switchers

Hi there,

As Allan mentioned above, we thought it worth putting a note on the forum to apologise to those of you that have had problems with delivery of the champagne. We have had a backlog of orders due to the sheer volume of people taking up the promotion but rest assured we are clearing through it quickly and that we are getting the champagne out to you as soon as we can.

There are a large number of bottles being delivered this week & early next so please be patient as we get them to you.

Please ensure to contact us through the champagne@uswitch.com mailbox that we have set up to fast track any queries. This will be the quickest way for us to process the query for you and we will guarantee to respond within 48 hours.

We’ll also ensure to get in touch with anyone where the courier has had problems delivering to arrange another way or alternative time to get the champagne to you.


Yours sincerely

The uSwitch team

ps. Thanks to Martin for giving us permission to post.

MSE_Martin

OK folks, I hope Uswitch are now getting up to date. I've been doing some behind the scenes talking and to be fair to them - there is no intention not to get people the champagne. How do i put this politely, this have been more a question of poor delivery (if you forgive the pun) than poor intentions.

There's a new system in place for new champagne people that should make it more simple.

Thanks to Uswitch for posting on here.

Martin