Problems with getting Uswitch champagne?

Paul_Varjak

simo wrote:

Thanks Martin, email has been sent, still no shampoo despite ntheir promises of delivery in October!

You drink shampoo?

Horasio

bobrob wrote:

They havent contacted me regarding my email to their champagne address. I have now called 3 times, they just fob you off, is it time to contact watchdog ?

I have called several times, emailed, sent letters, said I was on this forum and how others were saying they were not honouring their deal and how USwitches behaviour towards us is blackening their name.

Nothing:mad:

I agree - total misleaders

They need exposing

Horasio

eoin wrote:

I did get reply. They said that the champagne was sent in July and they would check with their carrier, That was two weeks ago and have not heard from them again

USwitch = experts at fob offs:mad:

Horasio

Got a phone call saying we would be getting ours by 4 December - will believe it when we see it.

Barrie

I emailed all my details on the original order in June to check on the chamagne. I have had the new electric supplier just over 3 months ago. They were very pleasant and apologetic and promised its dispatch soon.

We knew it was a long process and with all the people on Martins website there must have been a huge take up.....so cut them some slack!!!

P.S. no I dont work for them!!!

Barrie

I emailed all my details on the original order in June to check on the chamagne. I have had the new electric supplier just over 3 months ago. They were very pleasant and apologetic and promised its dispatch soon.

We knew it was a long process and with all the people on Martins website there must have been a huge take up.....so cut them some slack!!!

P.S. no I dont work for them!!!

yakka_2

Dear Me,
Thank you for choosing uSwitch.com to switch energy suppliers and contacting us with your champagne query.

Apologies for the fact that you have not been in receipt of your complimentary bottle of champagne as of yet, it is unacceptable that you have not received your champagne as of yet when you chose to switch suppliers with uSwitch in July. I am going to log your champagne delivery as a priority and you should receive your champagne by the 4/12/2006:beer: , if you do not then please contact uSwitch again and we will immediately chase this up for you.

We do hope that you will enjoy your complimentary bottle of champagne, whilst reaping the significant savings gained by switching energy suppliers with us. We will be looking to hear from you in the future, as your custom has been greatly appreciated.

Thank you again for contacting uSwitch, if you have any further queries please do not hesitate to contact us again via email or on our freephone number 0800 404 7908.

uSwitch Customer Services are available Monday-Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-5pm. You can also visit us at https://www.uswitch.com <http://www.uswitch.com&gt;

Kind regards,
Jevon
Usability Feedback/Customer Service Analyst
uSwitch Ltd
10th Floor
Portland House
Bressenden Place
London
SW1E 5BH
:T :T :T :T :T

Horasio

I am understanding about the high demand - it is a good offer.

What I object to is sending numerous emails, letters and making numerous phone calls and getting ignored/fobbed off - courtesy goes a long way by way of updates, ensures patience is kept and the company maintains its good reputation.

simo_3

Paul_Varjak wrote:

You drink shampoo?

Well i need something to drink !!!!!

Joking apart still no reply to the email and still no Champagne:mad:

Horasio

simo wrote:

Well i need something to drink !!!!!

Joking apart still no reply to the email and still no Champagne:mad:

Keep going, don't give up - people should honour their deals