Thorntons winter wonderland hamper £32 next day delivery

beautiful-dreamer

Well still not received anything but did get a despatch e-mail today, looks like i may be getting something

fabsaver

Stephb1986 wrote: »

I too am very annoyed I wish I hadn't contacted them and just waited to see what they sent me. Instead I'm getting sent two corporate boxes which have got sh it in them that no one will eat! It's a joke! I dont understand why they didn't just offer us the festive hamper like some people have got. I would of been happy with that.

I've emailed customer services for an answer.

Steph xx

I know. I told them I would have been happy with two of the smaller festive boxes as a substitute. They were still showing as available on the website last time I looked.

The response I got was that they weren't allowed to substitute with items from the website as that might affect stock for customers who had ordered that item. Therefore they were sending out specially made 'corporate' boxes, which were not featured on their website. Roughly translated as:

We couldn't give a toss so we'll throw all of our cheap unsaleable stuff into boxes and send them that. The customers are so brainwashed by our artificially high prices that they'll think they're still getting a bargain and won't complain.

Stephb1986_2

The corporate hampers are on their website they are listed at the grand price of £42.55 each so therefore £85.10 we're getting not the £110 like they said on the phone to me. Like I'm bothered about a bloody festive box I want the chocolate!! someone on HUKD got two festive hampers for their kids so I don't see why they wouldn't let us have them.

This is what we're getting http://www.thorntons.co.uk/p/Hampers_and_Wines/COR8401.html

Steph xx

Doc_N

fabsaver wrote: »

I did try to ask for this but the CS person wasn't sympathetic and she argued that the Winter Wonderland box was only worth the reduced price of £60 and not £120 :mad:

I gave up in the end and accepted the offer of a full refund and they will come and collect the unwanted boxes.

That rather proves the point that this wasn't a glitch at all, doesn't it? It was effectively just a half price sale, when they were wanting to clear stocks of things they knew they'd struggle to sell after Christmas, when people start to regain their normal senses again.

claire21

claire21 wrote: »

I didnt register on the site, didnt get an email but paypal taken - phoned today as still no email at all -told my order has not been sent - someone phoning me back after 11 who can look into paypal order.

update - I phoned back as they didnt phone me and now said yes its been sent they didnt know why the lady told me no in the morning - they said they didnt have my email add. (I didnt register but it asked for your email at the end) anyway she gave me a ref no and tracking no - it's in Bristol at the mo with DHL .....BUT now I have had an email saying paypal refunded - so who knows lol !

Stephb1986_2

Claire I hope you get it as well as a refund hehehe

Steph xx

fabsaver

claire21 wrote: »

update - I phoned back as they didnt phone me and now said yes its been sent they didnt know why the lady told me no in the morning - they said they didnt have my email add. (I didnt register but it asked for your email at the end) anyway she gave me a ref no and tracking no - it's in Bristol at the mo with DHL .....BUT now I have had an email saying paypal refunded - so who knows lol !

Ooh I hope you get some free chocs for Christmas :money:

You deserve them after all the deals you've posted on here :A

fabsaver

Stephb1986 wrote: »

The corporate hampers are on their website they are listed at the grand price of £42.55 each so therefore £85.10 we're getting not the £110 like they said on the phone to me. Like I'm bothered about a bloody festive box I want the chocolate!! someone on HUKD got two festive hampers for their kids so I don't see why they wouldn't let us have them.

This is what we're getting http://www.thorntons.co.uk/p/Hampers_and_Wines/COR8401.html

Steph xx

That is the price excluding VAT so they are supposedly worth £50 each. However conveniently (for them) they don't specify the contents on the website so that means they can put anything in.

Doc_N

Stephb1986 wrote: »

The corporate hampers are on their website they are listed at the grand price of £42.55 each so therefore £85.10 we're getting not the £110 like they said on the phone to me. Like I'm bothered about a bloody festive box I want the chocolate!! someone on HUKD got two festive hampers for their kids so I don't see why they wouldn't let us have them.

This is what we're getting http://www.thorntons.co.uk/p/Hampers_and_Wines/COR8401.html

Steph xx

fabsaver wrote: »

That is the price excluding VAT so they are supposedly worth £50 each. However conveniently (for them) they don't specify the contents on the website so that means they can put anything in.

This gets worse, doesn't it?

They sell what they claim is a £120 hamper for £30 - fair enough, because it's worth not a lot more than that in real money.

Then they say they've run out and substitute for the £120 hamper a £50 hamper described, delightfully vaguely as:

A bumper corporate gift hamper, with the very best classic and new Thorntons chocolates included. Everything from classic milk, white and dark chocolate, to alcoholic truffles, chocolate smothered vanilla fudge and zesty chocolate-covered fruits, this is a must for your business gift sets.

And if you phone up to complain, they say the £120 hamper was really only worth £60, so really they're doing you a favour.

There are sharks on Petticoat Lane and other markets using this trick to sell stuff nobody really wants. They lure the crowd in with promises of really good deals - then they do a switch.

Is this what Thorntons have come to? :eek:

freebird65

claire21 wrote: »

update - I phoned back as they didnt phone me and now said yes its been sent they didnt know why the lady told me no in the morning - they said they didnt have my email add. (I didnt register but it asked for your email at the end) anyway she gave me a ref no and tracking no - it's in Bristol at the mo with DHL .....BUT now I have had an email saying paypal refunded - so who knows lol !

If anyone deserves free choccies AND a refund, it's you, Claire. Fingers crossed

I had my despatch notice this afternoon after speaking to CS. Was told I was getting two corporate hampers and if it's what steph has posted above, then I'm happy with that. Lots of pressies to give out and and great prices per box/bag.