Mega bloks 40 piece wagon £3.99 plus £1.29 delivery rrp £24.99

MorrisonsEmployee

mumto2loves wrote: »

I had this email from amazon
Dear Customer,

We're writing to inform you that your order 202-3942069-7575504 from XS-Stock Com Ltd has been cancelled

Your payment card has not been charged for this order.

If you're still interested in this item, please search for it again on Amazon.co.uk.

We've included your order details below for reference.

We value you as a customer and hope you will continue shopping on Amazon.co.uk.

Warmest Regards

Amazon.co.uk

looks like thats the end of it then!:(

Make sure you leave feedback for the seller now that the item has been cancelled stating that the seller did not dispatch the item etc,

ampafc

hamy23 wrote: »

hi this is a joke and is agaist the law any one who what me to take action against them i feels they have been short changed in this.

i will be taken action against them as i work for a large law firm and it is againt the law what they have done and saying it is not in stock and they have a maxuim of 48h to refund after sale

plz pm me and as i will put a list of user names togeather to build a case agaist them

Based on that post, I really hope that you are not involved in the writing or editing of any legal papers!!

tinalc

ampafc wrote: »

Based on that post, I really hope that you are not involved in the writing or editing of any legal papers!!

:T:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::T

That's what i was thinking...lol

Former_MSE_Andrea

Statement from the company:

The company this product comes from has contacted us to say it was linked to the wrong item and asked us to post a statement on its behalf:



This morning we noticed that we had sold a large quantity of Gazillion bubbles priced at £3.99. When we investigated this we have found the item is linked to a Mega Bloks item on Amazon which is a £20 plus item.

After the excitement of a potential sell out of the gazillion bubbles we realised that the item somehow got linked to the wrong item at approx 5.15pm on Friday evening. We are currently investigating this with Amazon.

We then traced where the majority of the sales came from and they are from your site https://forums.moneysavingexpert.com/discussion/2917572. We would not normally be concerned by a site as well known and supported linking to our products but feel we need to let you know that this is an error and we do not have the item that it is linking too.

We will of course refund all the customers in full and email them individually with an explanation. I was hoping that you would put a note on the post and close it explaining what has happened and to expect an email and refund from us.

We are very sorry and will happily offer your members a 10% discount code as an apology against any future purchase from our site https://www.xs-stock.co.uk.

tattybonce

MorrisonsEmployee wrote: »

Make sure you leave feedback for the seller now that the item has been cancelled stating that the seller did not dispatch the item etc,

Can't even leave negative feedback as the order has been removed from my account!!!

tattybonce

MSE_Andrea wrote: »

Statement from the company:

The company this product comes from has contacted us to say it was linked to the wrong item and asked us to post a statement on its behalf:



This morning we noticed that we had sold a large quantity of Gazillion bubbles priced at £3.99. When we investigated this we have found the item is linked to a Mega Bloks item on Amazon which is a £20 plus item.

After the excitement of a potential sell out of the gazillion bubbles we realised that the item somehow got linked to the wrong item at approx 5.15pm on Friday evening. We are currently investigating this with Amazon.

We then traced where the majority of the sales came from and they are from your site https://forums.moneysavingexpert.com/discussion/2917572. We would not normally be concerned by a site as well known and supported linking to our products but feel we need to let you know that this is an error and we do not have the item that it is linking too.

We will of course refund all the customers in full and email them individually with an explanation. I was hoping that you would put a note on the post and close it explaining what has happened and to expect an email and refund from us.

We are very sorry and will happily offer your members a 10% discount code as an apology against any future purchase from our site www.xs-stock.co.uk.

They are still selling the item, that is why we are concerned! They are still lying, even now!! :rotfl::rotfl::rotfl::rotfl::rotfl:

Mammy_of_4_boys

tattybonce wrote: »

Can't even leave negative feedback as the order has been removed from my account!!!

Still says dispatching soon on mine.....**scratches head**

tattybonce

Mammy_of_4_boys wrote: »

Still says dispatching soon on mine.....**scratches head**

It said Dispatching Soon on mine up until about half an hour ago, now it has been removed from My Orders so now not only do they still have our money, contact details and email addresses, they have also removed the feedback priviledge we are entitled to. Wow Amazon, you really are making a mess of this one, talk about digging yourself into a hole :mad:

BarntheBarn

Amazon refunds are very slow at the moment because of the volumes. May take up to 3 days...

To be fair this all seems like a fairly genuine error and one caused by Amazon software rather than the company.

Leaving negative feedback would hardly be in the spirit of fairness and companies like this work hard to survive.

I can't see the point in 100s of MSE members getting cheap bricks for their children while staff at a nice online toy store lose the real bricks of their homes because their employers went bust.

tattybonce

BarntheBarn wrote: »

Amazon refunds are very slow at the moment because of the volumes. May take up to 3 days...

To be fair this all seems like a fairly genuine error and one caused by Amazon software rather than the company.

Leaving negative feedback would hardly be in the spirit of fairness and companies like this work hard to survive.

I can't see the point in 100s of MSE members getting cheap bricks for their children while staff at a nice online toy store lose the real bricks of their homes because their employers went bust.

Sorry, but I don't agree - we all work hard to survive especially in this current economical climate. Companys cannot afford to make mistakes like this. If it takes 3 days to refund everyone, how much interest are they making from potential customers money?! Personally I am not bothered about the bricks - it is the lying and deceit I don't like and as for the company being 'nice' that is your opinion. I myself would prefer the truth instead of taking customers for idiots.