Am I in the wrong??

zenseeker

The buyer made an honest mistake, would have been much less hassle if you had accepted that mistakes can happen and settled with the buyer before it got to dispute to be honest. We could argue for weeks about whether the buyer was being stupid or not, whether you described the item correctly or not, but fact remains that they got confused, bought something in error, paid way too much for the item as is, so understandably would like their money back...I'm sure you would too if you were in the same situation.

babyfruitella

I wouldnt though. I think thats the thing thats annoying me! If I bought something thinking it was something else, i'd feel too much of a fool to complain!

babyfruitella

I've spoken to eBay now. The guy was very helpful. Looked into the case, & said I have a good case but have to wait for the 10 days to lapse. He is also looking at removing the neutral feedback she left.

jasmineswhiskers

Hopefully either way the buyer will learn a lesson - know what you're buying and read the description / look at the pictures! Only last week I had a garland listed - had the measurement of the length stated 8' 6" then had a question from a potential buyer 'Is this garland 9 foot long?'. Deep breath and calm reply...

terra_ferma

amibovvered wrote: »

????? :rotfl::rotfl:

yes it does sound funny reading it out of context....

wilykit

why should she have to give a refund!!! she listed what the item was and showed a clear photo...the seller ASSUMED it was something else and is therefore a idiot and should have paid more attention to detail! i hope ebay rule in your favour OP!

Morty_007

wilykit wrote: »

I am not a power seller and I support the OP.

me neither, and me too. OP has described it as well as it needed describing! I wouldn't expectitto sing, dance, comb its hair or do anything except possibly hug...and i've never met a teddy bear that doesn't hug

Morty_007

zenseeker wrote: »

The buyer made an honest mistake, would have been much less hassle if you had accepted that mistakes can happen and settled with the buyer before it got to dispute to be honest. We could argue for weeks about whether the buyer was being stupid or not, whether you described the item correctly or not, but fact remains that they got confused, bought something in error, paid way too much for the item as is, so understandably would like their money back...I'm sure you would too if you were in the same situation.

But this IS the buyers error!! "they got confused" Maybe that £34 (£30ish after fees remember!) is whats paying for Christmas dinner for the OP?? It would have been less hassle if the buyer had just read the auction and not assumed what was for sale. The OP is under no obligation to refund...in the same way as it the biyer had bought it from a shop and changed her mind, the shop would have been under no obligation to refund.

I really feel for you OP.

babyfruitella

Morty_007 wrote: »

But this IS the buyers error!! "they got confused" Maybe that £34 (£30ish after fees remember!) is whats paying for Christmas dinner for the OP?? It would have been less hassle if the buyer had just read the auction and not assumed what was for sale. The OP is under no obligation to refund...in the same way as it the biyer had bought it from a shop and changed her mind, the shop would have been under no obligation to refund.

I really feel for you OP.

We're actually going away for Christmas & lost all our holiday money when Crown Currency Exchange collapsed, so I went on a selling spree to recoup some so we could still go away, so its all been exchanged into euros now

lindos90

BUT the buyer is saying to ebay its 'not as described' in terms of being used, not that it isnt the interactive version though. Very different issues.

Its quite clear that she thought she was buying the interactive version, but thats not the reason shes raised with ebay. Whoever is in the right or wrong, on this basis you may have to refund.

Are you not worried that she will 'dirty it' and send it back to you? then you will have to refund her anyway (minus her return tracking/postage), and then you will not be able to relist it as new!

Both of you could loose out.

Hindsight, as they say, is a wise man. If I was selling anything that could be mistaken for a similar but more popular and expensive item, I would personally clarify it in my listing. But then I am one for belt and braces.

Similarly if I was selling an MP3 player without the earphones, I would state it would not come with earphones, and not ssume the buyer would notice the lack of the word 'earphones' from the description.