EDF Online Saver 7 - Switching Timescale and Set Up.

cbrpaul

all i got is my gas only showing in my edf online account , and showing as standard also !!!

Looks like a call to edf is due

gemmalouanna

cbrpaul wrote: »

all i got is my gas only showing in my edf online account , and showing as standard also !!!

Looks like a call to edf is due

You seem the opposite to everyone else in terms of having gas but not elec - that will confuse them when you ring lol

cbrpaul

gemmalouanna wrote: »

You seem the opposite to everyone else in terms of having gas but not elec - that will confuse them when you ring lol

:T:rotfl::rotfl::rotfl:

i always was abit different :rotfl:

rev_henry

Well I'm glad I'm not the only one. Found out today that my gas has been put forward to 3rd Feb, was meant to be 4th Jan! Elec went through fine in December, I'll have to chase up the difference if they're charging me standard rate.

p1nkk1tten

It does seem very bizarre that everyone is being told the 3rd Feb.. I was told that too... however my old supplier called me the other day and they said the 6th Feb.

I other news, I've had a weeks electricity bill come on the online account with EDF and it seems to show my tariff as 'Online Saver 7 Electricity' so would that read that I am not being charged the standard tariff.. I think it would...

cbrpaul

can someone confirm , that

If they have not transferred both elec and gas within the 2 month window as promised , they have broke the reg and rules on transferring , and you are quite within your rights to cancel the whole process and not get a penalty ?

p1nkk1tten

cbrpaul wrote: »

can someone confirm , that

If they have not transferred both elec and gas within the 2 month window as promised , they have broke the reg and rules on transferring , and you are quite within your rights to cancel the whole process and not get a penalty ?

I've heard that in passing but don't know, a/ if it's true and b/ if it's 2 months from when you asked to move to them or if it's 2 months between gas and electricity switching?

cbrpaul

im sure i heard its 2 months from point of them recieving the requesting transfer !!

cbrpaul

shame there is no EDF rep on here !!

MillicentBystander

But you would be forfeiting the £180 total cash back, which surely is the reason we all switched in the first place? I'm riding it out, I want my money, lol.