EDF Welcome Bonus

Tired_New_Dad

I Signed up to the EDF Online S@ver Version 7 on 22nd November via TopCashback. I received the email from "supplyenquires@edfenergypartners.co.uk" almost instantly.....I also received 'pending' status at TCB the very next morning for £80.80.

The thing that is concerning me is the first line of the first paragraph of the email reads "In the next few days, you'll receive a letter with everything you need to know about your new account, including a copy of your contract". My email had no reference number or account number either.

Yesterday was exactly two weeks to the day and I haven't received this letter. I phoned EDF and asked and they couldn't confirm they had my application - although my EDF transaction has tracked okay and is currently at 'pending' status with my TCB account.

As my email was from 'edfenergypartner' am I right in thinking this will be handled by a sub-contracted company and therefore there is nothing to worry about???

Should I be concerned that I still haven't received this initial letter?

Please help!!! :O<

Tired New Dad

BargainMad_3

Tired_New_Dad wrote: »

I Signed up to the EDF Online S@ver Version 7 on 22nd November via TopCashback. I received the email from "supplyenquires@edfenergypartners.co.uk" almost instantly.....I also received 'pending' status at TCB the very next morning for £80.80.

The thing that is concerning me is the first line of the first paragraph of the email reads "In the next few days, you'll receive a letter with everything you need to know about your new account, including a copy of your contract". My email had no reference number or account number either.

Yesterday was exactly two weeks to the day and I haven't received this letter. I phoned EDF and asked and they couldn't confirm they had my application - although my EDF transaction has tracked okay and is currently at 'pending' status with my TCB account.

As my email was from 'edfenergypartner' am I right in thinking this will be handled by a sub-contracted company and therefore there is nothing to worry about???

Should I be concerned that I still haven't received this initial letter?

Please help!!! :O<

Tired New Dad

It took about a week for my letter to arrive which contained a 12 digit account number. There was no account number on the email I received instantly.

I have got to do a Quidco Enquiry but from what people are saying they want an 8 digit account number from the email ?

The letter gives the exact switching date/s for Gas and Electric so it might be that they only send the letter WHEN they have got the dates from your current supplier for switching so it will probably vary with each supplier.

chegs_2

I signed up to EDF via moneysupermarket on 30th Nov and got my letter from EDF with switching dates confirmed on 7th Dec. My current supplier is Atlantic.

cbrpaul

chegs wrote: »

I signed up to EDF via moneysupermarket on 30th Nov and got my letter from EDF with switching dates confirmed on 7th Dec. My current supplier is Atlantic.

i switched via quidco on 1st December , no quidco tracking, no letters, no emails, nothing as yet

My current supplier is Atlantic also !!!

Lets hope i get the letter soon

Jackie47

Another one that signed up via Quidco (on the 29th November) and have nothing appearing in my quidco account. Only started using the site in October so I'm a little annoyed!

Can I raise an issue with quidco now or do I wait?

Jackie

cbrpaul

Jackie47 wrote: »

Another one that signed up via Quidco (on the 29th November) and have nothing appearing in my quidco account. Only started using the site in October so I'm a little annoyed!

Can I raise an issue with quidco now or do I wait?

Jackie

Hi Jackie,

We have to raise a ticket , however before we do that we need the gas and elec ref and contract numbers from EDF , so until we get that we cant do anything !!

cbrpaul

Looks like Qudco have now pulled the cb offer with EDF ,

cbrpaul

BargainMad wrote: »

It took about a week for my letter to arrive which contained a 12 digit account number. There was no account number on the email I received instantly.

I have got to do a Quidco Enquiry but from what people are saying they want a 9 digit account number from the email ?

I called EDF they gave me a 12 digit account number , but as BargainMad states , this is not the number Quidco need !!

I have managed to get another number from a lovely lady at EDF and its 8 digits , i hope this is the number Quidco needs or I can kiss my £80 CB goodbye !!

hogshead

cbrpaul wrote: »

Looks like Qudco have now pulled the cb offer with EDF ,

I have just looked to sign up to this after toying for days & see there is no trace of it on Quidco at all

t0rt0ise

cbrpaul wrote: »

I called EDF they gave me a 12 digit account number , but as BargainMad states , this is not the number Quidco need !!

I have managed to get another number from a lovely lady at EDF and its 8 digits , i hope this is the number Quidco needs or I can kiss my £80 CB goodbye !!

You're just being too impatient. The number you need will be on the letter when you receive it. As you have several weeks to make a claim with Quidco and they won't start processing it for at least 4 or 5 anyway, there is no rush.