BrandAlley shoppers?

YOUNGE1

:easter::easter: My parcel is now on its way they say!

Fifigrace

I've had an email to say they hope to dispatch my November order next week . . .

HopePray

After numerous phone calls and e mails my parcel eventually arrived on Xmas eve, I was so relieved, till I opened it and found more than half the stuff missing. And no time to buy replacements.
I will not be ordering again for an event, may order if there is another 50% off, but only for myself.

mumofjanda

After being told first thing on the 23rd Dec that there was no chance that I would have my order before Christmas because orders placed before mine would be shipped first I cancelled the whole order. It showed as cancelled a few hours later when I checked my account. 2 of 3 items on my husband's order showed dispatched even though his order was placed after mine. 7am on Christmas Eve my dh's order arrived along with half my original order!! Delighted to get these items as they were presents and now waiting for a refund of the other items.( the cancelled items that I then received have been changed to dispatched on my account). Clearly staff at BA havn't a clue!! Have received an e-mail this morning asking for feedback and a reply to 'How did we do?' Er, do you really want to know?!!! Did get some good bargains in the end but would be very cautious about using BA again. Did anyone get their promised £20 vouchers?

YOUNGE1

OK, surprise surprise! Still no tracking number for my order that is supposed to be here today. Waiting for a call back- again. I have also received a feedback form to fill in and told them exactly what I thought- unreliable information and broken promises of guaranteed Christmas delivery. I have wasted so much time on this. I could not recommend to anyone I'm afraid. At the moment I am severely out of pocket for a month and have very little to show for it i.e. paid for 16 items and received 3!

YOUNGE1

:mad: My status on account has literally just changed before my eyes:

This order is being prepared by our Warehouse.
You will receive an Email notification of tracking details.

This is the order that is to be with me today!

YOUNGE1

OK, they swore that my parcel was dispatched 2 days ago, despite me not receiving a dispatch and tracking email. They said it was sent 72 hours instead of 24 hour delivery as had been promised previous day. Got one today to say 10 items of my outstanding 13 were being dispatched yesterday! 3 are awaiting delivery from supplier still! I told them I wanted a refund yesterday and they said I would have to wait to refuse delivery of the package and then they would refund me as parcel had been sent on 30th, which it had obviously not been. You obviously cannot believe anything these people say.

sweetheartlmg

received my Christmas order today which I placed on 26th November!

mumto2loves

still waiting for 4 or 5 bits so just gave them a call, my bits are apparently going to be dispatched within 48 hours (won't start holding my breath just yet) but she said I would have £20 credited to my account within that time too. I didn't ask for it or get stroppy so it might be that everyone who has outstanding orders might get it?

cheer1eader

someone posted this on the brandalley facebook page
I also got a call from CEO, and assurances of a full refund, the order fulfilled and a voucher. He actually made several attempts to contact me Lauren to apologise for what happened. I can only advise that you mark the next message you send FAO: CEO and I hope you get it sorted. Keep me posted.16 hours ago

hth