BrandAlley shoppers?

amyjbeckett

What will he do ?

Cant actually believe it took them this logn to get the orders out.

cheer1eader

amyjbeckett wrote: »

What will he do ?

Cant actually believe it took them this logn to get the orders out.

sent you a pm

mumto2loves

Can anyone tell me how to write on brandalleys wall:o I'm being really thick, they say send an email to [EMAIL="brandalley@facebook"]brandalley@facebook[/EMAIL] (which i did yesterday) and i still haven't had a reply!:mad:

cheer1eader

mumto2loves wrote: »

Can anyone tell me how to write on brandalleys wall:o I'm being really thick, they say send an email to brandalley@facebook (which i did yesterday) and i still haven't had a reply!:mad:

did you manage to work out how to post on their wall? if not you just coment on one of their posts & they tend to get back to you quite quick
i had a call from the CEO of brandalley on monday who seemed a very nice man & is personally sorting out what's happening with the rest of my order which was cancelled & seeing if they can get replacement similar items for me, refund & voucher he may regret giving me his mobile no. though as if i have any problems in the future i know how to contact him :rotfl:i

mumto2loves

Yeah thanks i don't know if it was switched off or something:o (can they do that?) but the next day i tried again and the comment box was there - i'm suuuure it wasn't before:D

I had a phone call today, my last item from my order has been cancelled today,its lost in the warehouse or something! i should get a refund and an extra £10 credit according to the message that was left on my answerphone.

mumofjanda

I rang on Monday and spoke to them again about my refund. It's not a great deal of money but BA have had it since 26/11/10 and as it's a long time til payday I need every penny this month. Anyway the man I spoke to promised me again that he would ensure the refund was sorted and I would get an e-mail to confirm that day. Of course I havn't heard anything since and don't know what to do next! I'm not on Facebook and nobody is replying to my e-mails (except in French)!!

mumto2loves

mumofjanda wrote: »

I rang on Monday and spoke to them again about my refund. It's not a great deal of money but BA have had it since 26/11/10 and as it's a long time til payday I need every penny this month. Anyway the man I spoke to promised me again that he would ensure the refund was sorted and I would get an e-mail to confirm that day. Of course I havn't heard anything since and don't know what to do next! I'm not on Facebook and nobody is replying to my e-mails (except in French)!!

hi
you can just send an email to [EMAIL="Facebook@brandalley.co.uk"]Facebook@brandalley.co.uk[/EMAIL] I am on fb but the emails i've been sending them haven't been through fb at all, just my normal email account, and they reply to there as well. hth

mumofjanda

you can just send an email to [EMAIL="Facebook@brandalley.co.uk"]Facebook@brandalley.co.uk[/EMAIL] I am on fb but the emails i've been sending them haven't been through fb at all, just my normal email account, and they reply to there as well. hth

Thank you! I will try this tomorrow.

blabberwort

Finally received some of my order today. This is the same order that when I rang about last week there was only one item waiting for them to receive from their supplier. I cancelled the item (lighter) so I could receive the rest of the items rather than waiting any longer.

After all that I got an email yesterday stating 2 items are still waiting to be gotten from their supplier, so today my parcel was 2 items less than promised from the phone conversation I had. Basically I cancelled an item just so they could fulfil my order and receive it quicker for no reason. They're a bunch of liars and my only wish is the company goes bust through lack of return custom and bad feedback.

So basically 6 weeks on I have a partially filled order sent and received today, one item cancelled by myself, 2 items they were unable to get stock for, and 2 items still not in stock awaiting delivery from supplier. While they have had a good wack of my money gaining interest in their bank for 6 flipping weeks laughing at all us gullible customers.

PaperPlanes

Hi - I have just recommended a friend to use Brand Alley. We should both now receive a £10 voucher. Does anyone know how long this should take to appear on my account. I want to use it to buy something else and I don't want the item to go oos!