BrandAlley shoppers?

tmrj1970

I just got my order !!. I placed on 25th Nov. Ed hardy stuff and perfume, I have not had a despatch e-mail. Hope some others are lucky too.

sleepyme

tmrj1970 wrote: »

I just got my order !!. I placed on 25th Nov. Ed hardy stuff and perfume, I have not had a despatch e-mail. Hope some others are lucky too.

Did your order status change online or is it still showing 'order being prepared'?

Really pleased you got your order :T:T

stabilo85

finatra26 wrote: »

My order still says being prepared & Iwas promised it was being shipped today - not really holding out any hope now

Same here.

scotsgirl_3

same here - on hold at the moment as no sign my order has been sent.

cheer1eader

scotsgirl wrote: »

same here - on hold at the moment as no sign my order has been sent.

me too :mad: i've gone through the hold music part but the phone has now been ringing for ages!!!!:mad:

cheer1eader

my order is supposedly waiting for parcelforce to pick it up & they say it will definitely be delivered tomorrow!! i can't see me getting it tomorrow tbh tho

mumofjanda

So annoyed!! Just off the phone with a 'supervisor' as no managers available. Asked if my order had been dispatched as promised on 3 different occassions in the last 2 weeks. He told me that it hadn't and it wouldn't be now before Christmas as there were 7000 outstanding orders. I asked why mine couldn't be one of the ones dispatched and it's because orders before mine take precedence. I asked why I had been lied to over the last couple of weeks as each time I rang I was told that it was different items holding up the order but the rest would be dispatched. He blamed warehouse staff, the weather, Parcelforce etc before he got flustered and offered to cancel the order with a refund in 3-5 days. I cancelled as the items were all Christmas presents. He offered me a £10.00 voucher as a good will gesture! I told him not to bother as I wouldn't be using 'Brandalley' again. Dreadful customer service!!! I think he will be repeating the same excuses over and over again. Hope everyone else has a better result & you get your orders before Christmas!!!

sleepyme

mumofjanda wrote: »

So annoyed!! Just off the phone with a 'supervisor' as no managers available. Asked if my order had been dispatched as promised on 3 different occassions in the last 2 weeks. He told me that it hadn't and it wouldn't be now before Christmas as there were 7000 outstanding orders. I asked why mine couldn't be one of the ones dispatched and it's because orders before mine take precedence. I asked why I had been lied to over the last couple of weeks as each time I rang I was told that it was different items holding up the order but the rest would be dispatched. He blamed warehouse staff, the weather, Parcelforce etc before he got flustered and offered to cancel the order with a refund in 3-5 days. I cancelled as the items were all Christmas presents. He offered me a £10.00 voucher as a good will gesture! I told him not to bother as I wouldn't be using 'Brandalley' again. Dreadful customer service!!! I think he will be repeating the same excuses over and over again. Hope everyone else has a better result & you get your orders before Christmas!!!

That's awful but tbh I'm sure if I ring up again I will be told the same. I don't know how a backlog of 7000 parcels can't be cleared in a month! I ordered on 25th November :mad::mad:
This is the worse website I have ever used. I would have much rather been told last week that my order would not be delivered, that way I could have gone out and got replacement pressies.

cheer1eader

sleepyme wrote: »

That's awful but tbh I'm sure if I ring up again I will be told the same. I don't know how a backlog of 7000 parcels can't be cleared in a month! I ordered on 25th November :mad::mad:
This is the worse website I have ever used. I would have much rather been told last week that my order would not be delivered, that way I could have gone out and got replacement pressies.

they don't actually have the stuff in their possession when you order. after that particular sale has finished they place an order & then it is sent to them from france/europe so i knew that i would be receiving it near christmas when i ordered but i supose the weather conditions here & in europe the last week or so haven't helped there is quite a few pressies for hubby on that order but his birthday is 28th december so i'm sure he'll completely understand if he has to have them a a birthday present instead (or bealated) & i've managed to find something in my gift cupboard to give to my brother's girlfriend if it doesn't arrive in time so it's just my brother that i'll have to rush out & get something for

sleepyme

cheer1eader wrote: »

they don't actually have the stuff in their possession when you order. after that particular sale has finished they place an order & then it is sent to them from france/europe so i knew that i would be receiving it near christmas when i ordered but i supose the weather conditions here & in europe the last week or so haven't helped

The last sale ended for my order on about 28th November so they've had plenty of time to get it sorted. Plus I was told at the beginning of last week that all the items were now there so not sure why it couldn't have been sent.

I have just looked on their facebook page, there's loads of unhappy customers on there!!