BrandAlley shoppers?

sleepyme

Elle7 wrote: »

Hmmm...

Speaking to a manager just now, he has apologized for the differences in what his staff are saying, but has said that their is no way my second order has been dispatched. He said the status change and "Order Sent" email are automatic, when the product is scanned out of the warehouse.

No hope for the rest of my orders now, Sainsburys have just cancelled my Christmas shopping due tomorrow evening and I'm so fed up of the snow

Well I can't see how they will be able to get the back log of orders out now in time for Xmas. Like I said to the person on the phone, Christmas Eve is not acceptable for an order that was ordered in November.

I will keep my eye on my order status changing. Did the manager say whether your order will be dispatched before Xmas?

sleepyme

kirst wrote: »

I ordered over £200 worth of stuff.

Got one box load last week and the other one says it is on the delivery van in my area, so fingers crossed i get that too.

I do hope you all get your items in time for christmas xx

Well done, looks like you are one of the lucky ones

cheer1eader

Elle7 wrote: »

Hmmm...

Speaking to a manager just now, he has apologized for the differences in what his staff are saying, but has said that their is no way my second order has been dispatched. He said the status change and "Order Sent" email are automatic, when the product is scanned out of the warehouse.

No hope for the rest of my orders now, Sainsburys have just cancelled my Christmas shopping due tomorrow evening and I'm so fed up of the snow

oh no your food shopping is the one that will cause the most problems did the manager from brandalley not say they'd send today? i think i might phone & speak to a manager in a bit although their website isn't working at the mo but i have the phone number stored on my phone

scotsgirl_3

GRRRR! I'm also waiting on a huge order, had an email to say everything was in the warehouse now, then another to say 48 hours...that expired, so phoned them yesterday and was told it was being sent out yesterday. Then got a refund email for a couple of items - and still no dispatch email and it's still in the warehouse according to my account. Not amused!

cheer1eader

just phoned again & spoke to the manager (keith) & am glad i did!! my order was being held waiting for 1 item that they haven't received yet but now my order is definitely being dispatched today minue the 1 item & he reckons i'll receive it friday due to the baklog with parcelforce!! it could come tomorrow but really hope it arrives on friday at the latest!! i wanted xmas eve off from wrapping presents but it doesn't look like it now (hopefully!!)

scotsgirl_3

I just phoned again and was told my order was "definitely being sent out today, it's a guaranteed next day service"

erm.........clearly they don't watch the news! I very much doubt mine will get here as according to parcelforce they have a 4 day delay in Edinburgh.

HopePray

I left a msg last night on their machine, got a call first thing ths morning. Posted today for arrival tomorrow/Fri at the latest.
Just got a mail from paypal, postage refunded as a goodwill gesture.

sleepyme

cheer1eader wrote: »

just phoned again & spoke to the manager (keith) & am glad i did!! my order was being held waiting for 1 item that they haven't received yet but now my order is definitely being dispatched today minue the 1 item & he reckons i'll receive it friday due to the baklog with parcelforce!! it could come tomorrow but really hope it arrives on friday at the latest!! i wanted xmas eve off from wrapping presents but it doesn't look like it now (hopefully!!)

That is what I got told last week so I advised them to remove the item that was out of stock and they said it would be posted straight away. I called today and was told it would be posted tonight or tomorrow. I really do hope that you get your order but as we are all being promised the same thing I'm not so sure.

sleepyme

Has anyone who has rang up today had a status change on their order? I've not but I someone posted that as soon as the items are scanned out an email is automatically sent out and the status is changed. I just wondered if anyone has has a status change today.

bright_side

Well my order finally arrived today - the box was open at the top but fortunately everything was there :T