EDF - Online Saver 7.

macman

Another little quirk courtesy of EDF's MY Account system has come my way.
Yesterday I received 2 emails from them: 'thank you for your email query, we're looking into it and will reply within 10 working days' (so much for instant communication).
Needless to say, I hadn't sent them any emails...
Anyone else has this?

rockin_plumber

Yes...
I had 4 'thank you for your email query, we're looking into it and will reply within 10 working days'

Last time I contacted them was about 4 weeks ago

And they have sorted the problem as I had to go another route due to slow responses via the contact us page

macman

I'd write a letter in future then, probably quicker...

cbrpaul

macman wrote: »

Another little quirk courtesy of EDF's MY Account system has come my way.
Yesterday I received 2 emails from them: 'thank you for your email query, we're looking into it and will reply within 10 working days' (so much for instant communication).
Needless to say, I hadn't sent them any emails...
Anyone else has this?

yes iahd x2 of them also same day !!!

robt7893

paceinternet wrote: »

Not sure what you mean by this, but there are different login pages for 12 and 13 digit usernames. With a 13 digit number you can give meter readings and see bills.
Here is the 13 digit log in page where username is unlikely to be the email address:
www.edfenergy.com/myaccount
You will also see there is a link on the page for 12 digit account numbers which takes you to:
https://my-account.edfenergy.com/irj/portal/anonymous
Here the username is an email address.

If I am wrong about this, please post more info and I will correct this post.

I have just logged into my account on the EDF site useing your top link and useing my old method of logging in (IE- user name etc rather than E-Mail address) hey presto, I was amazed to get straight into my account no problem, after trying for the past 6 to 8 weeks now and failing with E-Mail addresses and everything I couldn't beleive it well done you I thought I wouldn't see my bill info ever again.

jack_spratt_2

macman wrote: »

Another little quirk courtesy of EDF's MY Account system has come my way.
Yesterday I received 2 emails from them: 'thank you for your email query, we're looking into it and will reply within 10 working days' (so much for instant communication).
Needless to say, I hadn't sent them any emails...
Anyone else has this?

Same here macman? no email sent also I had a thank you for switching your gas you are able to switch your electricity despite these were done in January .
Phoned up and they said they do not know why as its all gone over and the £100 bonus has been applied to my account and Quidco says received .
It also states online s@ver 7 on my on line account and has done so from the beginning

I also increased my DD by sending a message through my account and 6 days later I got an email to confirm this had been done .

kathie1101

macman wrote: »

Another little quirk courtesy of EDF's MY Account system has come my way.
Yesterday I received 2 emails from them: 'thank you for your email query, we're looking into it and will reply within 10 working days' (so much for instant communication).
Needless to say, I hadn't sent them any emails...
Anyone else has this?

Well what a surprise..I've emailed them recently but I haven't had one of these emails I rang them again today about my electricity still not transferred & being on wrong tariff and got absolutely no where :wall: <---- is just how I feel at the moment. Had to laugh though, they said to me they could raise a complaint for me ...er that was done on 19th Feb and still not heard anything. Email now sent to Customer Services Director, no idea how much good it will do though.

On the bright side, just checked Quidco and my £80 is showing as received - so they've paid on this even though only my gas has been transferred:D

Prav

kathie1101 wrote: »

Well what a surprise..I've emailed them recently but I haven't had one of these emails I rang them again today about my electricity still not transferred & being on wrong tariff and got absolutely no where :wall: <---- is just how I feel at the moment. Had to laugh though, they said to me they could raise a complaint for me ...er that was done on 19th Feb and still not heard anything. Email now sent to Customer Services Director, no idea how much good it will do though.

On the bright side, just checked Quidco and my £80 is showing as received - so they've paid on this even though only my gas has been transferred:D

I'm in the same position as you Kathie and have written the same email to the CS director.

chocolateteddy

chocolateteddy wrote: »

I joined edf from atlantic in nov online saver v7 all went smoothly changed over really quickly went through topcashback (80.80 cashback - just payable) so with £100 welcome bonus I would be quids in (especailly as the day after I left atlantic's prices went up!)

I had noticed the problems people were having so watched with interest as changeover happened. On the welcome pack I had all the osv7 details but it didn't actually specify it on letter so I rang back then and they said I was definately on osv7 with first bills being due end feb/begin march
Guess what- just received first elec bill and I have been charged standard rate yet it included my welcome bonus of £75 (25 to come on gas bill - prob next week). I also received a letter with new standard rate rises effective today. Rang them took 5 mins in queue then spoke to a very nice woman who said yes I was on osv7 but for some reason it hadn't transfered over properly on computer!!!!!!!! Great here we go I thought.
She said it wouldn't be a problem and she sorted it whilst I was on the phone and said a revised bill would be sent out. I asked whilst I was on the phone could she please tell me what the new tariff for osv7 would be. She confirmed osv7 has not increased with the price rises. So I'm keeping my fingers crossed until I get revised bill that this has been sorted. I rang 0800 096 9000 and selected other and got put straight through to queue as I said 5 mins only.
Will update you when I get revised bill.

UPDATE to above (quoted it to save people trying to find my previous post!!)
New elec bill arrived and it was CORRECT!!!:dance:

I am on correct tariff, got my £75 welcome bonus and saved loads on the same qtrs bill last winter:T

On the same day the first gas bill arrived I tentively opened envelope to discover I was on correct tarrif, duel fuel discount and welcome bonus of £25 had been applied

Wow I was amazed after the horror stories I had read, so I hope those of you that are still on wrong tariff keep ringing them. Good luck.

t0rt0ise

I got my first electricity bill which is fine but no sign of a gas bill which is the one I've been dreading all winter. I had access to my account on the web for just electricity once but can no longer get in and they don't answer emails at all. EDF is so hopeless I shall definitely be moving on when my time is up at the end of the year.