halifax bank charges (merged)

Tads_2

I posted this in the other forum, then looked in here and cant seem to see anything similar

Hi all, I was wondering if anyone can help - as I clearly do not trust my bank! I sent the initial letter requesting my list of charges to the Halifax bank, I sent this 15th April, however they did not cash the cheque until the 18th April. I called them yesterday as in my mind it has gone past the 40 days in which they can reply. However they said due to demand etc they class the 40 days as the day in which they cash the cheque and that the 40 day period which is stated in my letter is 40 working days not calendar days - can anyone let me know if this correct - or what i should do next and apologies if someone has already asked this question.

AFCChris

grimreaper wrote: »

its the standard letter everyone gets off halifax

it ll be 8 weeks not 4 i got 8 weeks letter then they send another after 4 weeks stating they are still investigating complaint blah blah will take another 4 weeks

i wouldnt bother waiting send step 4 letter for both accounts threatening court proceedings remember to add interest and court fees in your claim

this should tell halifax your serious and not willing to back down

you are the claimant so you set timescales not the bank

dont fall into trap of waiting on halifax you tell them not they tell you!!!!!!

heres a link of next letter

http://www.moneysavingexpert.com/redir/9e8eb007

let me know how you get on like me you ll probably have to file court claim

been a week since bank was served fingers crossed

good luck!:A

Thanks for your response. Do I need to mention the 4 week letter anywhere when I send the next letter to them, or just ignore the fact I have received this letter completely? I tend to think that I need to mention it somewhere. If I do, are there any templates for this around?

Appreciate the help

grimreaper

AFCChris wrote: »

Thanks for your response. Do I need to mention the 4 week letter anywhere when I send the next letter to them, or just ignore the fact I have received this letter completely? I tend to think that I need to mention it somewhere. If I do, are there any templates for this around?

Appreciate the help

no just send step 4 letter as stated, fill in whats requested and away you go:rotfl:

grimreaper

Tads wrote: »

I posted this in the other forum, then looked in here and cant seem to see anything similar

Hi all, I was wondering if anyone can help - as I clearly do not trust my bank! I sent the initial letter requesting my list of charges to the Halifax bank, I sent this 15th April, however they did not cash the cheque until the 18th April. I called them yesterday as in my mind it has gone past the 40 days in which they can reply. However they said due to demand etc they class the 40 days as the day in which they cash the cheque and that the 40 day period which is stated in my letter is 40 working days not calendar days - can anyone let me know if this correct - or what i should do next and apologies if someone has already asked this question.

no its 40 consecutive days they are just buying more time

grimreaper

Hungryhippo wrote: »

Hi all,

I pretty much posted the following on the general discussion forum yesterday, but then noticed this thread dealing specifically with the Halifax, so thought I'd see if anyone is having a similar experience with them.

I posted the 1st template letter last Friday, the 27th, and was surprised that I got a reply on Monday 30th. i was even more surprised that they returned the tenner cheque I had sent!

They said:
'Thank you for your letter concerning charges applied to your above account.

I have today requested your previous six years bank statements of which you will receive in the post shortly...

I have also enclosed your chq for £10.00.'

They dont say why they have returned the cheque, as in the service is free or some such, and reading through other posts I see that Halifax has taken everyone else's fees (I may have missed some posts where they waived the fee, sorry if I didn't see them.) Frankly this bothers me since I wonder if this is a delay tactic they are employing. Do they still have to respond with my statements 40 days from my original letter even if they haven't taken the fee? I'm a bit dubious about the word 'shortly'

try going into local branch ask them to fax or email charges to your branch it worked for me and i didnt pay for them either:T

grimreaper

snowberry wrote: »

Hi All,

Gave the Halif*@x their 40 day, then contacted the financial ombidsmun people who wrote to them and gave bank extra 8 weeks. this is nearly up!
still incomplete set of statements. do I threaten to start proceedings and then ask the court for disclosure of the statements because until then I won't know the final figure???!

Thanks, snowberry:huh: :huh:

i asked for mine in local branch and got them emailed within 5 mins its worth a try explain your situation and basically they are taking the p!!!

grimreaper

it seems to me halifax are playing hard to get at mo and trying to be awkward post any problems on here and ill try to help any1 with the assistance of mine and regular moneysavers posts

heleno_3

Hi have received an offer now from Halifax which I'm going to accept as it is more than the charges I was claiming without interest? Just wanted to check the acceptance form though...
"I confirm that i accpet the offer of £393 from Halifax in full and final settlement of my compalint regarding bank charges on my halifax accounts."
Is this OK? Don't want to sign anything that can then be used to trip me up in future!! Thanks.

grimreaper

heleno wrote: »

Hi have received an offer now from Halifax which I'm going to accept as it is more than the charges I was claiming without interest? Just wanted to check the acceptance form though...
"I confirm that i accpet the offer of £393 from Halifax in full and final settlement of my compalint regarding bank charges on my halifax accounts."
Is this OK? Don't want to sign anything that can then be used to trip me up in future!! Thanks.

if you ve had the acceptance ring them up and say you ll accpet the amount but want it in writing you are settling for the above amount then you have evidence from then and you may not need to sign anything

Tads_2

Hi, in relation to my last post about Halifaxsaying its 40 working days from when they cashed the cheque. I called them and basically said I was not happy and wanted the information, they took all my contact details, home and mobile number as well as email address and said that "someone" would look into it and I should get a response within a week - do you think i should give them the week or do as I said in my letter and "I shall seek remedy from the Information Commissioner."