halifax bank charges (merged)

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kazza1976 wrote: »

Well the Halifax promptly posted 6 years worth of statements within 8 days of my request. The total amount charged came to £2052 (without interest).

So I have sent my request to day for a refund.......feel nervous!!!!

This is my first post xx:eek:

Welcome to the forum

If you need any help just ask and best of luck to you

autumnharry

They seem to reply when they have to!

Well spent last 3 mths trying to claim back charges and in that time not a word from them. Took it to court stage, eve of 14th day they acknowledge the claim. Well at least I know that they are aware now.

dami150

Magatag wrote: »

I asked if I could speak to someone over the phone about coming to a decision on refunding the charges and was told "no they don't do that".. when presented with the fact that people have had phone calls 'offering' refunds she said it depends on thd person dealing with it.


So that means the Halifax person who wants to play silly bu**ers and not settle before the claim is filed is costing the bank an extra 8% interest plus court costs.

You'd think in the current climate when banks know they can't win they would settle up with the minimum of fuss rather than generate some of the bad press and PR that some of them are at present.

smarkmith

nickmack wrote: »

Yes, you need to send a list of charges with Date, Charge Name, Amount and a Total.

Send it with every letter to them (they'll still probably deny having received it in their defence if it goes to court)

Also, remember Registered post for all written correspondance.

Thanks for the reply nickmack

Unfortunately, I sent the letter off before I saw you reply and now I realise how stupid I am :mad: ....

The total of £1842.05 I sent in my claim is wrong! God knows why, but I've short-changed myself by being stupid. Basically, I had a total to claim for of £xxxx (can't remember exactly now) and I thought you just put the total in the interest calculator with the first date a charge was raised against me. So, I've short-changed myself with the interest cos it should be more that £1842.05 with interest on the individual charges.

What do you think I should do? Send another letter stating the previous calculations were incorrect and demanding the new amount, or wait till I hear from them and haggle?

Cheers!

Degs45

:beer:

Degs45 wrote: »

Afternoon all , just had a call from HBOS telling me the statements I ordered for my 2 accounts will be with me by close of business on the 24th Feb ... its goin to be a busy weekend the 40 days is up the day before too ...:beer:

is it a 14 day wait after I send the facts back ?

gunnergirl_3

i recieved a latter last week winning my claim for £370 in full. They said it will bepaid into my account within 14 days. How long have people waited for the money to go in. I am off to eurodisney next tuesday and could do with the money. Just waiting to have my capital one claim be put into my account as well.

denim.demon

esmerellda wrote: »

http://www.dca.gov.uk/civil/procrules_fin/contents/practice_directions/pd_protocol.htm

4.4
The defendant should acknowledge the claimant's letter in writing within 21 days of receiving it. The acknowledgement should state when the defendant will give a full written response. If the time for this is longer than the period stated by the claimant, the defendant should give reasons why a longer period is needed.

It is this section that bothers me, from what other have posted is that the Bank of Scotland is saying that the FSA give them 8 weeks to respond to a complaint, would a court see this as a good enough reason to for the bank to delay any action?

cuddly1

:j Hi all, I am based in Glasgow, and sent my 1st letter off 10 days ago with no reply so I gave them a call......0845 7253519....for HBOS in Trinity road, Halifax,.......hope its of some help to you !! I am just off the phone with them and the really nice guy on the other end of the phone couldnt find my request and was surprised I hadnt heard anything as they usually reply with some correspondance in 5 days ..any way......he got the ball rolling for me, he even said he would take it back 6 years for me and would push on it all to come within the next 10 - 28 days (( I tried being polite instead of getting his back up )) .....soo fingers crossed, hope the info and phone number is of some help to anyone, will keep you posted.........love this site:T .........where would we be without it and its helpers......keep up the good work :beer: :T :beer: .........GOOD LUCK everyone !!!!!

Degs45

Well Im going to be busy posties just left 3 envelopes with 253 pages for me to browse thro ,,,and thats just for one of our accounts ..! very nice of them to put them in order for us now do I just go throught them and highlight the charges and put them down on a separate piece of paper ? then print them off , it seems the easiest way I think.. .

best wishes Degs..

foreverfriend

GirlRacer wrote: »

I sent off my first letter on the 26th February they also told me that it would take 8 weeks. Actually had letter back yesterday offering me full refund so don't fret, they seem to be replying within the 14 days.:T

hi all
i sent my letter off on the 25th feb, got a reply on the 8th march with the 8 week time scale. sent them the 2 letter saying im taking them to court got another letter today saying the same 8 weeks, now im taking them to court.
just rung customer relation and asked if they was going to settle before i made my claim through the court, i was told i had to wait the 8 weeks before anything was done.
how comes people are getting theirs sorted before other