Disney DVD 10 movie boxset for £17.97 delivered [CLOSED]

cazmeg

I have just received an email saying the Disney DVD set is not available. But my sister received hers yesterday and she paid £47 for hers. This shows that it is available at the right price. I feel that Amazon are not quite telling the truth on this one.

Frogling

rabc77 wrote:

Guys,

Just FYI but other sites are calling this one disgusting for getting compo for this type of thing and encouraging others to do the same. What the common concenus here? Should we be doing this or no?

Cheers,

Rabc77

I don't have a problem with my order having been cancelled. I think that most of us, when we initially placed our orders, were half-expecting it to be a mis-price and for Amazon to inform us of this. I think the two-week wait is poor customer service, and so the £5 offer of compensation is probably fair.

However, I think where it becomes grossly unfair is when the amount being given by Amazon differs across the board. After all, there is a BIG difference between £5 and £50. From my point of view, Amazon should simply have offered everyone the same amount and then we wouldn't have cause to argue with them.

bargainlover2006

Just received a phone call and was inofrmed that £10 will be out as GC so lets see... was promised £20 in the morning but nothing happened then ... don't know whether I can count on this one also.

traleegirl

I'm still waiting for ANY reply from amazon, I've rang twice and emailed 3 times! I was fobbed off on the phone and told I would receive an email explaining everything, and so far NOTHING!
I'm not looking for any compensation from them, just an explanation as to why they cancelled!! I buy an awful lot of things from Amazon and I've never had a problem before but this will put me off using them for a long time.......:mad:

Tomthumb

I sent this email earlier....

I have just received an email saying this order has been cancelled and offering a £5 voucher!!! I find this appalling service. 2 friends also ordered this item and one received the box set and a complimentary £5 voucher and another has had £20 added to their account!!! So how come I get offered a poxy £5???? I am really upset at the lack of consistency with your customer service and actually feel like I am not a valued customer compared to others! I would appreciate your comments as to why some customers are treated better than others. Yours sincerely XXXXXXX

and just got this reply....

Dear Customer

Thank you for contacting Amazon.co.uk.
We're sorry that you feel aggrieved with our decision to cancel your
order for the "Cinderella / Bambi / Mary Poppins / Alice In
Wonderland / Dumbo".
We endeavour to provide our customers with the best possible online
shopping experience and we realise that on this occasion, as a result
of availability issues, we have not met that standard.
Thank you for your understanding. We hope you will continue to enjoy
shopping at Amazon.co.uk.
Warmest regards

Sandeep Aggarwal
Customer Service
Amazon.co.uk

They didn't even use my bloody name!!

FloFlo

I got that email but can't find a code for £5 voucher. Help - how do I get the £5.

biglugs

Well done, when was yours due to be despatched and did your order disappear.

My order was dispatched at 10:48pm on 26th October and delivered at 1:31 on 27th October (i.e. today).
I originally ordered on 13th October with original estimated delivery at 24th Oct-1 Nov, by first class.
Throughout the last two weeks I have been changing my order to free postage and back to first class and this seemed to update the delivery time to bring it forward, and they later amended it again.
What it does show is that they had some last night and must have run out before they finally realised their mistake today - looks like I just made the cut. Sorry everyone.

P.S. Those people threatening legal action haven't got a leg to stand on. Suggest you whinge for more compensation but just accept that anything they give you is a bonus.

bluemango

I am also just customer!

Dear Customer

Thank you for contacting Amazon.co.uk.

We're sorry that you feel aggrieved with our decision to cancel your
order for the "Cinderella/Bambi/Mary Poppins/Alice in
Wonderland/Dumbo".

We have checked your account and found that you may have already
received an e-mail from us regarding this item.

Until recently we had still hoped to be able to obtain the
item "Cinderella/Bambi/Mary Poppins/Alice in Wonderland/Dumbo" from
our supplier. As we are currently unable to offer this item, the
item has been cancelled from your order, and you have not been
charged for it.

In addition to our large selection, one of the benefits we'd like to
offer our customers is convenience, and we have not met that
standard in this case.

We endeavour to provide our customers with the best possible online
shopping experience and we realise that on this occasion, as a
result of availability issues, we have not met that standard.

Please contact us (by visiting the following link) if you have any
further clarifications and we will assist you:

http://www.amazon.co.uk/email

We trust you find the above satisfactory and look forward to your
continued custom. Thank you for shopping at Amazon.co.uk.


Warmest regards

Customer Service
Amazon.co.uk

So basically they sent me an email saying they have not met their standards, wouldn't mind but the £5 email code they gave me in the stardard email doesn't work and says that it's already been used.
:mad:

FloFlo

biglugs wrote:

Suggest you whinge for more compensation but just accept that anything they give you is a bonus.

This is already my strategy.:rotfl: :rotfl:

mirandamayhem

blue mango, exactly the same email i got, so i emailed back saying it was a shame that the person replying hadn't actually read my email, though I did actually mention convenience in my original complaint, so maybe yours was a reply to mine that they decided to replicate? ho hum. i wouldn't mind about the £5 gesture if it was no strings, but it isn't.