Disney DVD 10 movie boxset for £17.97 delivered [CLOSED]

Katyag

rsykes2000 wrote:

4.26 + VAT is a fiver.

Still should have been £8 tho.

Katyag

rabc77 wrote:

Guys,

Just FYI but other sites are calling this one disgusting for getting compo for this type of thing and encouraging others to do the same. What the common concenus here? Should we be doing this or no?

Cheers,

Rabc77

They took out orders, left us sitting patiently waiting for 2 weeks and then cancel them without prior notification. I think we are entitled to something. Its very poor customer service!

TERMIN8TOR

All

Just had a call back from a supervisor. They've been instructed to not give out compensation above email sent (I take it one compensation per email address). Also, she was surprised that some items had been delivered... Managed to get her to fulfill previous promise from a csa to adjust my a/c by £10. All in all very pleased with the way this has been resolved, although disappointed that I did not get the item. Thanks OP & Amazon!

greyster

rabc77 wrote:

Guys,

Just FYI but other sites are calling this one disgusting for getting compo for this type of thing and encouraging others to do the same. What the common concenus here? Should we be doing this or no?

Cheers,

Rabc77

Up to the individual really. I mean waiting 2 weeks to then see an order cancelled is quite poor customer service. Therefore if some people complained, told others who did the same thing, is that really a bad thing..?

I'll be sleeping better tonight with my freebie £15.

It's catching stuff like this on a daily basis which makes me return to MSE. As Martin says in his book its easier to save money [aka this post] than ask your boss for a pay rise.

W1zz

Someone from the compensation dept phoned me back about 1hr ago. He went through the story about being unable to fulfill orders and they won't be getting any more stock. Then said that all as a gesture they were offering all customers with cancelled orders a £5 voucher which I should have recieved via email.

I told him, I hadn't recieved any such email and that I have had a work m8 who phone earlier this morning and he was offered £15, so 'all customers' weren't being offered the same £5.

He put me on hold a few mintues and then came back to say he'd adjusted my account by a further £10 (as a one off). I've checked online and it's available to use when checking out.

Still no sign of the initial £5 email voucher though. Is anyone else still waiting for this email

LondonDiva

Just received my cancellation email rather upset as I had earmarked it for my Godson for his birthday and my niece for Chirstmas.

annoyed and dissappointed

FloFlo

W1zz wrote:

Someone from the compensation dept phoned me back about 1hr ago. He went through the story about being unable to fulfill orders and they won't be getting any more stock. Then said that all as a gesture they were offering all customers with cancelled orders a £5 voucher which I should have recieved via email.

I told him, I hadn't recieved any such email and that I have had a work m8 who phone earlier this morning and he was offered £15, so 'all customers' weren't being offered the same £5.

He put me on hold a few mintues and then came back to say he'd adjusted my account by a further £10 (as a one off). I've checked online and it's available to use when checking out.

Still no sign of the initial £5 email voucher though. Is anyone else still waiting for this email

Yes although I have had an email saying I should have already have had an email with a gift code I have not received the email with the voucher.

SDP

I'm still waiting for the original cancellation e-mail, have had £10 added to my account.

bargainlover2006

I have had no compensation, was promised a call beofre 6.00 and nothing so far ... does anyone know whether the 0800 number is for 24 hours?

lyns_2

bargainlover2006 wrote:

I have had no compensation, was promised a call beofre 6.00 and nothing so far ... does anyone know whether the 0800 number is for 24 hours?

No it closed at 6pm i missed the phone call from them and they sent me a email saying they had fulfilled there comitment to me so it looks like i missed out:mad: