Tesco misprice discussion area part 12

spa2k

VeryTrying wrote:

Yes, that's the problem with Tesco! There's one price on the label which frequently bears absolutely no resemblance to what the computerised till decides to charge.

I feel a bit like teaching my grandmother to suck eggs in answering your question about how would putting up an incorrect SEL benefit Tesco, 'cos I'm sure you must already know. But here goes:

Tesco put a label on a shelf showing that boxes of tea bags are for sale at £1.00 each. Gosh, think I, I'll take six boxes to last the next two months because it's such a good buy. But then I get to the till, and the computer decides to charge me £1.75 per box - not such a good buy, especially since ASDA are selling them at £1.10. So Tesco have benefitted twice over, once by getting £1.75 for a box of teabags available elsewhere for £1.10 (65p extra profit), and then by persuading me to buy SIX boxes (rather than go to ASDA where they are cheaper).

Of course, they've only gained if I didn't notice the overcharge, unlikely in an MSEer, but how many other customers do they manage to bamboozle in this way?

I understand your example however bearing in mind that the label machine is the same one that controls the prices on the till, how does one actually obtain a label that states the incorrect price??

It is simply not possible to put up a label that is current and incorrect.

Add to that the fact that there is no way that the profit margin on a box of teabags that costs £1.75 would be anywhere close to 65p. It may be 65p extra turnover but certainly not profit!!

frenchman_2

VeryTrying wrote:

Yes, that's the problem with Tesco! There's one price on the label which frequently bears absolutely no resemblance to what the computerised till decides to charge.

I feel a bit like teaching my grandmother to suck eggs in answering your question about how would putting up an incorrect SEL benefit Tesco, 'cos I'm sure you must already know. But here goes:

Tesco put a label on a shelf showing that boxes of tea bags are for sale at £1.00 each. Gosh, think I, I'll take six boxes to last the next two months because it's such a good buy. But then I get to the till, and the computer decides to charge me £1.75 per box - not such a good buy, especially since ASDA are selling them at £1.10. So Tesco have benefitted twice over, once by getting £1.75 for a box of teabags available elsewhere for £1.10 (65p extra profit), and then by persuading me to buy SIX boxes (rather than go to ASDA where they are cheaper).

Of course, they've only gained if I didn't notice the overcharge, unlikely in an MSEer, but how many other customers do they manage to bamboozle in this way?

The computer says no!!!!

Plushchris

I've seen a label in two stores now, for the organic chicken thigh fillets that says discontinued £6.59/Kg and the price on the is £12.99/Kg!

How does that happen?

Is it discontinued or not?

How about all those people that buy it and dont question the price, they are being charged almost double the price on the SEL!

Jammygal

I picked up some steak the other day that was cheaper than SEL......would I be entitled to r and r for this or do you have to be charged more than SEL????
Thanks in advance......;)

Constantine

Jammygal wrote:

I picked up some steak the other day that was cheaper than SEL......would I be entitled to r and r for this or do you have to be charged more than SEL????
Thanks in advance......;)

charged more than indicated is the norm. If you want to pay the difference you have been undercharged, stop by the CSD on your way out

georgiac

spa2k wrote:

It is simply not possible to put up a label that is current and incorrect.

Hi spa2k.

I'm not questioning your wisdom , just wondered why the recent xBox, PS2, PSP, DS, etc fiasco ocurred in that case.

The labels were in date and people were not charged what was written on them.

Maybe the labels were correct and the computer incorrect, I don't know, but at the end of the day Tesco were offering goods and overcharging on them.

bb999

spa2k wrote:

I understand your example however bearing in mind that the label machine is the same one that controls the prices on the till, how does one actually obtain a label that states the incorrect price??

It is simply not possible to put up a label that is current and incorrect.

Add to that the fact that there is no way that the profit margin on a box of teabags that costs £1.75 would be anywhere close to 65p. It may be 65p extra turnover but certainly not profit!!

Whilst I normally agree with everything you say, on this occasion I have to question your facts / logic.

1) If it is impossible to print an incorrect SEL, how do you explain all the fruit shoots that have been R&Red over the last few weeks. The (yellow) sel says 2 for £3.00, but the till charges 2 fo £3.76

2) In the tea bag example, if the normal price is £1.10, then if these are sold at £1.75 then the difference (65p) is extra profit, not just turnover.

VeryTrying_2

spa2k wrote:

I understand your example however bearing in mind that the label machine is the same one that controls the prices on the till, how does one actually obtain a label that states the incorrect price??

It is simply not possible to put up a label that is current and incorrect.

I take your point about not being able to put up a CURRENT and incorrect label. I suppose the problem is that nobody has bothered changing last week's label when the items were cheaper. The computer/till price is now dearer, but a correspondingly dearer label hasn't been put up. Therefore, I've been suckered into buying ........

Human error? Or is the shortage of suitable staff accidental or deliberate? A higher wage bill caused by more and better staff would seriously reduce Tesco profits ...... therefore I assume a policy decision has been taken to live with a lower wage bill and a greater number of errors.

...... and I'm in the wrong forum. Sorry.

spa2k

georgiac wrote:

Hi spa2k.

I'm not questioning your wisdom , just wondered why the recent xBox, PS2, PSP, DS, etc fiasco ocurred in that case.

The labels were in date and people were not charged what was written on them.

Maybe the labels were correct and the computer incorrect, I don't know, but at the end of the day Tesco were offering goods and overcharging on them.

As I understood it (I was on holiday when it all kicked off!!!) the xbox fiasco happened because the posters were incorrect - i know it certainly ended up that way.....

All labels that i saw were simply yellow and didnt have a discount amount on them.

As for wisdom, would that fall under trades descriptions??

spa2k

bb999 wrote:

Whilst I normally agree with everything you say, on this occasion I have to question your facts / logic.

1) If it is impossible to print an incorrect SEL, how do you explain all the fruit shoots that have been R&Red over the last few weeks. The (yellow) sel says 2 for £3.00, but the till charges 2 fo £3.76

2) In the tea bag example, if the normal price is £1.10, then if these are sold at £1.75 then the difference (65p) is extra profit, not just turnover.

1) The labels are not current - in our store they say 2 for £3.76 - I put them out!!

2) The op put that the price in asda is £1.10, not the normal price (i then changed it to normal price in my reply)....and profit = money left after all costs taken out....no way would the 65p be profit an a £1.75 item. The profit on such an item would be 35p at most!! The 65p would be extra turnover granted of which 12p would be extra profit. If profit margins were as high as the example then there would be a much higher profit than £1.1bn per 6 months.