Tesco misprice discussion area part 12

Lisa.O

Does anyone know how often staff in Tescos change jobs. i.e. how often do they rotate from one position to another. (hoping horrible CS lady will disappear soon)

FloFlo

Lisa.O wrote:

Does anyone know how often staff in Tescos change jobs. i.e. how often do they rotate from one position to another. (hoping horrible CS lady will disappear soon)

I've got that prob today, I'm planning a tour of my local Tescos, but I'll try the nearest one at lunchtime so hopefully the one who is usually on there might be at lunch. Other than that try different days and times, you might find you notice that they start at a particular time or have a regular day off. Only down side to this is that you soon get to know the other cs who work on there.

IMO all staff should have to take a turn on the cs desk.;)

rozeepozee

leadhead wrote:

The icing on today's cake was the fact that the 2 stores that "got everything correct, each gave me refund of £200+ in exchange for a previously RandRed PSP and game.....................I just told them both that my son preferred his XBox.

Took them back under the 28 day rule,(although they didnt know they were previously RandR'ed.....havent got that brave yet)

Thats a cool £600ish.........Time to hibernate for a while

dougs wrote:

so you had previously been refunded on these under the policy, but then took them back to get (another) cash refund? If that is the case, then that is obtaining pecuniary advantage by deception* and is fraudulent.


* that's a modern day, polite term for theft but whichever way you dress it up in language, it's still theft.

leadhead wrote:

According to Tesco's blue Policy board....Rand R doesnt affect your Statutory Rights......

Also according to Tesco's Policy Board....If you are unhappy in any way with your goods, you can return them for a full refund within 28 days......

As your Statutory Rights aren't affected by RandR, and I am unhappy with the goods, and have returned them to Tescos........wheres the problem......I didnt write the policy.....This has been thrashed out before......


Over to the ethics thread if you want to discuss this further please.

http://forums.moneysavingexpert.com/showthread.html?t=274398&page=20

Hmm this little spat caught my eye. I'm going to be a bit of a legal dweeb and muscle in on your discussion here if that's ok? I'm not making any judgments on the ethics of it, just trying to look at it objectively from a legal standpoint. This isn't my area of expertise by the way so I'm trying to remember my contract/consumer law from many years ago at law school.

Your statutory rights are that you are entitled to a refund if you are sold the item at a price greater than that at which you contracted to buy it. Tescos is in breach of contract, so the contract should be rescinded and you should be compensated for your loss. Your loss is the price you paid for it. Hence the refund. If you then go back and recoup the money again, I suspect this could come under the offence of obtaining property by deception (not theft) because you have already been compensated for your loss and are gaining a pecuniary advantage/financial reward when you claim again. Just my thoughts. I may be wrong.

So far as the ethics are concerned, it would be a bit rich if Mr T attempted to take the moral high ground. I don't consider any of the big supermarkets to be particularly ethical! However, obtaining property by deception is a criminal offence, as well as an ethical issue.

Constantine

rozeepozee wrote:

Hmm this little spat caught my eye. I'm going to be a bit of a legal dweeb and muscle in on your discussion here if that's ok? I'm not making any judgments on the ethics of it, just trying to look at it objectively from a legal standpoint. This isn't my area of expertise by the way so I'm trying to remember my contract/consumer law from many years ago at law school.

Your statutory rights are that you are entitled to a refund if you are sold the item at a price greater than that at which you contracted to buy it. Tescos is in breach of contract, so the contract should be rescinded and you should be compensated for your loss. Your loss is the price you paid for it. Hence the refund. If you then go back and recoup the money again, I suspect this could come under the offence of obtaining property by deception (not theft) because you have already been compensated for your loss and are gaining a pecuniary advantage/financial reward when you claim again. Just my thoughts. I may be wrong.

So far as the ethics are concerned, it would be a bit rich if Mr T attempted to take the moral high ground. I don't consider any of the big supermarkets to be particularly ethical! However, obtaining property by deception is a criminal offence, as well as an ethical issue.

How are you gaining an advantage when you are returning the product?

rozeepozee

Constantine wrote:

How are you gaining an advantage when you are returning the product?

He's getting the money back twice.

rozeepozee

Constantine wrote:

How are you gaining an advantage when you are returning the product?

I've added the full discussion, if that makes it any clearer?

FloFlo

The refund that you receive after being overcharged is not part of your statutory rights it is in addition to your statutory rights and forms part of the Our Promise agreement which is an addition to your statutory rights. Any retailer giving you a refund for goods where you have simply changed your mind are doing so in addition to your stautory rights but as Tesco display the our promise board you 'should' be entitled to the our promise rules applying whether the item was R&R or not. However service seems to be so random on the cs desk that I wonder how many of them have read the 'Our Promise', most would probably start foaming at the mouth if you said you were within the rights of the 'Our promise' to have a refund on previously r&r goods. Goods that are faulty come under statutory rights whether r&r or not, again cs don't seem to be aware of this.

If this was a confusing rubbish post please ignore it!

Constantine

rozeepozee wrote:

I've added the full discussion, if that makes it any clearer?

I understand the discussion, I read and took part in it at the time.

The first refund, where the item was retained, is in compensation for the over charge.

The second refund is in exchange for the product.

He is getting his money back once for the product. The other incident is seperate and is down to Tesco's policy.

FloFlo

Constantine any chance you could become the national trainer for cs assistants, most of them are in desparate need of the understanding you have of Tesco policy. Don't train the pricing staff though they're doing just fine.

Patches_O’Houlihan

Had success with the biccies last night, 4 boxes or rather tins, randr no problem.

However I had a twenty min discussion with a snotty manager over 2 four packs of apple fruit shoots. POS says 2 for £2.xx but discount was not coming off. When returning to shelf with the manager she pointed out the yellow SEL labels were on the other flavours but not on the Apple. She was getting nowhere so sent for duty manager. When she arrived at cs desk I showed her the pos and asked how much she thought I should pay for the two packs I had in my bag. (Before the snotty nosed one could say her piece!) She agreed with me and I got all of my £2.xx back.

As I left the CS lady said "the managers,huh, don't know what they are on about..... I would have given you the randr straight away... its obviously wrong.... she was just trying to make a point.... she's got one on her tonight!

Unfortunately for her so had Patches.

It’s the principle!!