Tesco misprice discussion area part 12

spa2k

whitemouse75 wrote:

when you ask for a price check thats what you get now in my local. obviously i wouldnt even mention having it, but there was no other way to check

Just for my understanding, when you ask for a price check the store produces a label for you to keep?

whitemouse75

spa2k wrote:

Just for my understanding, when you ask for a price check the store produces a label for you to keep?

yep. (10 characters!)

ifitsfreeiwantone

blackcateddie wrote:

Did you speak with the manager, this is so clear cut. If the sticker on the book is cheaper then it is illegal for them to them charge you more to buy them. They can refuse to sell you them but once the deal is done then they have no choice but to refund you because of the overcharge.

What grounds did they give you?
They can't use the one about a shelf price because there isn't one for these, there is no multibuying going on because you bought different books, can't think of how they can get out of this. It's their product and their sticker so their responsibility.

Good luck with your approach to head office, me - I would go back and speak with the shop manager

still waiting for a reply back from tesco - 6 hours later! - i think the staff knew i bought the books on purpose, and thought they could fob me off, they also wanted to write down the books i bought which i did'nt let them do, when i get a reply from tesco i will let you know.i'm still quite new to all this but hopefully will get more confident

The_Old_Bag

whitemouse75 wrote:

yep. (10 characters!)

I assume spa2k that YOUR store doesn't ?!
I haven't been 'given' one yet - but then I either use a self scanner ( if I can find one working ) or put back/buy - I wouldn't ask a member of staff, so maybe this is the new thing with Tesco

If you are following the Cranium game saga on that thread there is no consistancy in the till prices at all for this game, nor for the buckeroo - so individual stores printing out price labels wouldn't surprise me in the slightest.

spa2k

The_Old_Bag wrote:

I assume spa2k that YOUR store doesn't ?!
I haven't been 'given' one yet - but then I either use a self scanner ( if I can find one working ) or put back/buy - I wouldn't ask a member of staff, so maybe this is the new thing with Tesco

If you are following the Cranium game saga on that thread there is no consistancy in the till prices at all for this game, nor for the buckeroo - so individual stores printing out price labels wouldn't surprise me in the slightest.

TO be honest we dont print labels and give them to customers no.

It is not possible for stores to print out price labels showing exactly what they want it to show, the system prices are set centrally and although they can be changed instore it is highly unlikely that they would be - we stock over 20 thousand lines and our prices are different on only around 7 of them - all reduced to clear lines. With the buckeroo (and cranium if reduced - i havent even seen the thread let alone following it) as constantine has already explained there is something that the system can do whereby it sets the level of reduction based on stockholding and size of store...if you have high stocks then the reduction is higher, if low stocks then a low reduction. Again this process is automated and no store intervention is possible. This would explain the differences in price across varying stores. In our store the buckeroo was reduced to £1.46 i believe.

FloFlo

let's_go_to_tesco wrote:

just got two of the dab-106 radios! be quick, they were changing the SELs. had to rush around the store in case they'd changed it by the time we'd got through CS.

was offered the difference but pointed out the policy and so they gave the r&r but insisted that the items were non-returnable. thought it best not to make a scene so went with that.

turn on, tune in, checkout.

I had 2 today aswell, isn't it strange how they are selling in pairs at the moment . Got my refund from someone who looked remarkably like a bulldog chewing a wasp!:p

Dick_Dastardly_3

spa2k wrote:

.....
The colour of the label makes absolutely no difference in law, i could put the prices on pink and green labels if so desired, which pretty much renders the yellow label / white label argument null and void.(QUOTE]

You are missing the point the yellow stickers clearly show discount/intro/discontinued, and details of the reductions. The white stickers just show a single price, unless like yourself you have access to the price audit database, which on the whole most customers don't then a big sign saying 10% off mobile PAYG, means if single price has been shown then a further discount should apply, in whatever, law you want.

Where the correct price and conditions are displayed, which I have also seen then there is no entitlement to R&R, where white single price, with no other restrictions identified then 10% should be applied, if not R&R.

Dick_Dastardly_3

spa2k wrote:

Believe it or not this website and specifically this thread is not the centre of Tesco's universe and to think that it is important enough in the grand scheme of things to even contemplate something such as you have suggested is simply ludicrous.

Why are there so many of you on here then ?

Extra promotion brownie points, I never took you for a brown noser spa2k :rotfl: :rotfl:

Dick_Dastardly_3

spa2k wrote:

hello lord, long time no see!!!

Is this re-emergence at the same time as mr dastardly's a co-incidence or is there some sort of sinister collusion between the two of you?:D

Jeepers some of the old timers are getting ready for XMAS, there goes the xmas bonus spa2k. :rotfl:

TGM

Do you reckon Spa2k?

The amount of BS excuses I've heard come out of some CS "company brown noses" mouths, I wouldn't put anything past some of them. IMO it would be a bit naive to think otherwise.