Tesco misprice discussion area part 12

dashy_2

called in to tecso express i spotted yellow ticket on pringles sour chesse flavour bought them got charged £2.88 pointed it out the sa after i got my receipt, who then fetched manager who basically turned round to me said the yellow ticket should have been taken down im sorry i cant refund you....i asked why she couldnt really answer me she just walked off into the back and shut door.
Im never very lucky with r&r's

Richie23_2

lottee wrote:

Bought 2 x 4 packs of fosters today, on offer at £6.30. Scanned at this price, but the offer was due to end yesterday. I wanted to buy them anyway, but am I the only person in the UK not to have had a R&R yet ??!!!
I am getting really hacked off, all I want for Christmas is my 1st R&R !!!

I just bought fosters too.. 2 creates and 16 bottles all scanned at offer price...spent bou £54 on alcohol and now stuck with it.

Tried takng back to another store and they said "no must go back to original store!"

Which i dont think is right!

little_miss_welsh

bkm wrote:

Morning to Little Miss Welsh who I met at Customer Services in Wrexham last night. Hope you enjoyed your free steak/chicken...

Morning. Had to battle the steak and chicken into the freezer last night! Cant get anything else! Hope ur steak R&R was OK in Broughton!

Tesco Broughton had a 10 day old SEL on chicken thighs - the offer finished 14/10. R&R no probs - CS lady pointed it out to me.... but of course i already knew!

jasonrat

Richie23 wrote:

I just bought fosters too.. 2 creates and 16 bottles all scanned at offer price...spent bou £54 on alcohol and now stuck with it.

Tried takng back to another store and they said "no must go back to original store!"

Which i dont think is right!

i would try not buying so much on first go though have to go back to get smirnoff ice it still had sale price on but paid full price last night

blackcateddie

ifitsfreeiwantone wrote:

hi, i am new to all this and have been reading all the info with interest,so i went to my local tesco (tower
park poole) bought 4 books - price on cover £3.93 price charged £4.97.off i go to cs, no luck, very rude, so i have emailed head office this morning.
the books are all jacqueline wilson.
love lessons,the lottie project,best friends,dare game,lola rose and clean break.

Did you speak with the manager, this is so clear cut. If the sticker on the book is cheaper then it is illegal for them to them charge you more to buy them. They can refuse to sell you them but once the deal is done then they have no choice but to refund you because of the overcharge.

What grounds did they give you?
They can't use the one about a shelf price because there isn't one for these, there is no multibuying going on because you bought different books, can't think of how they can get out of this. It's their product and their sticker so their responsibility.

Good luck with your approach to head office, me - I would go back and speak with the shop manager

The_Old_Bag

Interesting point about yellow sels whose end date has passed, but the offer has been extended.
I wonder how managers/cs staff see this in view of their arguement sometimes, that if the sel shows the end of offer date we should KNOW it reverts back to its pre-offer/higher price, and therefore refuse a refund.
Surely they cannot have it both ways. There are so many examples of offers being extended ( esp Boooze recently) how is the poor customer supposed to know which have been extended, and which have not.
Back to the basic principal - if there is a price on display, THAT is the price the customer should be expected to pay, not the higher price 2 shelves below, or the white sel that was there 3 weeks ago before the recent offer started.

blackcateddie

The_Old_Bag wrote:

Interesting point about yellow sels whose end date has passed, but the offer has been extended.
I wonder how managers/cs staff see this in view of their arguement sometimes, that if the sel shows the end of offer date we should KNOW it reverts back to its pre-offer/higher price, and therefore refuse a refund.
Surely they cannot have it both ways. There are so many examples of offers being extended ( esp Boooze recently) how is the poor customer supposed to know which have been extended, and which have not.

Went into two stores today and all the chocolate "2 for X" offers are still obvious although most say 24/10. Love to know if any aren't

As you say, we aren't eXperts in store policy.

jasonrat

They can't use the one about a shelf price because there isn't one for these

is that a fact? i bought dvds with stickers on but shelf price did quote higher than sticker? which price are we supposed to pay?

blackcateddie

Meant the books, which are mostly set apart from the chart ones with the £3.73 stickers under.

I bought a Best of Blue CD today priced £4.97, sat right next to the same Best of Blue priced at £5.97 and mine went through at the stickered price:mad:

hflower74

daisy2002 wrote:

I just posted this in the misprice section but just incase some of you don't read it -
I found a new one today managed to get a Philips HDD1620 6GB MP3 Player
White sel £149.97 but it went through at something like £167.79.

Hi there
Can anyone check what price the Philips HDD1620 4GB MP3 player is scanning for please?

In my shop it priced £99 is this right?

Thanks