Tesco misprice discussion area part 12

Clasics

The store I went in today had 2 of the yellow SELs on the meat section half taken out and folded down so the price wasn't actually showing but some of the SEL was. !!!!!!?? Why not just either put the SEL back properly and sort out the mispriced meat or take the bloody SEL totally out? Pathetic...

mrs2fat

good work thelurch

MyUserNamesTaken

Clasics wrote:

The store I went in today had 2 of the yellow SELs on the meat section half taken out and folded down so the price wasn't actually showing but some of the SEL was. !!!!!!?? Why not just either put the SEL back properly and sort out the mispriced meat or take the bloody SEL totally out? Pathetic...

A lot of offers are ending today. It's probably to remind them which labels need removing.

leadhead

peterlittleton wrote:

This is a great thread so I thought I would give it a try and bought 2 packs of the sirloin steak. The shelf price showed reduced from £12.87 to £10.87 per kg but the price on the label was £10.37 a kg. The woman at customer services phoned her manager who told her that bacause I had not lost out they would not make a refund but would let me have one pack free.

I was not sure of the exact wording of their refund policy so I just accepted the refund on one of the packs. I don't think their policy is meant to work this way, does anyone know where I can find the wording of their refund policy, I could'nt find it on their website.

So did you actually go to CS and say, "I think you havent charged me enough for this meat"..............the mind boggles!

We dream of managers like this...........(no sarcasm please)

Dick_Dastardly_3

mystic_peg wrote:

The store I work in has very few pricing errors

I believe you

jasonrat

can anyone answer me these questions please? i have taken advantage of two r+rs in one day. the lindt chocolate and the dab radio. i bought the chocolates last night and refunded this morning went in this afternoon and the display had gone. the dab radio the cs lady removed the sel ticket from the shelf and took it with her. if anyone was to pick any up after me could there be proof of the sel price? if CS removed the tickets? Could i be the last person to clain r+r on these products?

Dick_Dastardly_3

marymilkmaid wrote:

I dont think that you were given a refund for being under charged only if you were over charged.

A long time back it used to be for both. over & under

Dick_Dastardly_3

spa2K .... howdee, surely your not still here towing the Mr T line I hope, hope you have by now broken ranks and joined the R&R community ???

Hey_Dude

jasonrat wrote:

can anyone answer me these questions please? i have taken advantage of two r+rs in one day. the lindt chocolate and the dab radio. i bought the chocolates last night and refunded this morning went in this afternoon and the display had gone. the dab radio the cs lady removed the sel ticket from the shelf and took it with her. if anyone was to pick any up after me could there be proof of the sel price? if CS removed the tickets? Could i be the last person to clain r+r on these products?

It's a fact that after a succesful R&R the next customer gets charged the 'right' price.

Now as to what the 'right' price should actually be, that's up for debate.

Expired SELs - fair enough.

But in your example - 9 times out of 10 the Tesco knee-jerk reaction is whip out the (correct) SEL as opposed to correcting the products on display - as some on-the-ball stores do.

Rant over.

Duder

leadhead

Feel really disgusted with my sad performance today

Yesterday all the sel's I saw on this phone were yellow, and I failed miserably on one attempt(as posted yesterday)

Today however, 4 of the stores had white sel's and one had yellow.

The first store had a white sel...full RandR no bother, not a bad word from or to anyone...as it should be.

Second store had Yellow sel......didnt try after yesterdays fiasco.

Third store had white sel........failed due to manager insisting phone was already reduced......and to be honest I gave up rather easy, as I've had some good RanR 's here.

Fourth store had white sel....and loads of phones....full RandR on 2 phones by excellent staff all round...no argument.

Fifth store white sel again...loads of phones.tried for 2 again...refused on grounds that manager said phone was already reduced. I actually played my trump card too quickly here (and am annoyed about it)...

There were lots of other phones in the "10% off" section with white sel's.

Unfortunately in my haste to prove my case I asked the oldish woman on CS to test some other (white sel) phones to see if the discount came off them.....It did...(I knew it did as I had scanned them earlier)......Case won I thought........but no......CS told manager of this before I did, manager came back with the excuse that the phones I picked already had the discount off and the two that discounted further, were new phones in offer.

I was dumfounded.....He made me lost for words....but as I'd again had some good results there recently, and noticed the Champers/chocs was incorrect, I accepted his decision and just got a refund (as i said I could get them cheaper elsewhere)....but I'm so annoyed now that i put my own foot in it.....

Still need 1 more to complete Christmas list.

Maybe I'm mellowing.............or going soft.......but hopefully back tomorrow for something else, from a different department......