Had 2nd hand car for 16 days and its broken down, what are my rights?

esmerobbo

Is that Hartwell who have sent it to Phoenix engines? Phoenix engines not a very apt name for an engine builder "Bursts in to flames then a new Phoenix arises"

life_in_termoil

Hartwell have sent it to phoenix.............wishing this engine would burst into flames and a new 1 appear lol

life_in_termoil

UPDATE

Car needs new engine so they have phoned to say they will be offering me a different vehicle. Am I now in a position to ask for my money back? I might like what they are offering but supposing I dont? Hummmm

Strider590

People these days wash, clean and look after the outside of their cars, but they ignore all the warning signs, the odd noises, the smells, everything! They just whack the stereo up and carry on regardless.....

And this thread shows a prime example of where these mechanically abused cars end up.

I would see what vehicle they offer you in replacement, the bad car wasn't necessarily their fault. If they have nothing you REALLY want, then push that refund.
I hope you manage to get a satisfactory outcome from this.

Inactive

life_in_termoil wrote: »

UPDATE

Car needs new engine so they have phoned to say they will be offering me a different vehicle. Am I now in a position to ask for my money back? I might like what they are offering but supposing I dont? Hummmm

Unless the car that they offer is exactly to your liking, insist on a full refund, they have admitted liability now.

Good luck..

esmerobbo

Make sure the only ones you like are more expensive;)
Seriously the trouble you have had over this I would consider my options carefully. If you do decide to go for another car I would ask for a commitment from them that if this one becomes faulty a refund of all money paid would be forthcoming.

MORPH3US

life_in_termoil wrote: »

Am I now in a position to ask for my money back?

You were in that position a few days ago and they have taken the p*ss out of you and you let them by not insisting on a refund sooner.... (sorry that sounds really harsh and I really don't mean it to - just hoping that you will see how much you have been messed around and get tough with them).

If I were you then i'd most definitely demand a full refund... even if they offer you a car you like, can you trust them again now?

jonjamie1970

sassy-one wrote: »

I hope they don't pull a second hand Focus engine and stick it on.

Also, Focus's are usually hammered by young drivers, so no doubt the engine has been hammered good and the cylinder, as already said, is failing!

Well they probably will fit a second hand unit , they certainly are not going to fit a new one :rotfl:

And where did you find those stats that Ford Focus's are usually hammered by young drivers ?? cant find that anywhere :T
And which "cylinder" exactly 1st 2nd 3rd or 4th or a combination of ??

This forums "experts" make me laugh sometimes.

life_in_termoil

:mad: OK well ive just got back from Hartwells and what a complete and utter waste of a journey. They had nothing to show me and when I insisted on a refund I was told that the General Manager was on holiday till Monday and no one could authorise a refund except him!!

Going to search online now for a phone number, address and email address for the head office and see what they have to say.

11TH OCTOBER PICKED UP CAR
24TH OCTOBER CAR BROKE DOWN
25TH OCTOBER CAR IN GARAGE
5TH NOVEMBER GOT CAR BACK
22 NOVEMBER PHONED TO GET CAR INTO GARAGE AS WAS A FAULT
24TH NOVEMBER CAR WENT BACK TO GARAGE


OWNED THE CAR FOR 44 DAYS

17 DAYS GARAGE HAS HAD THE CAR

TOTAL NUMBER OF DAYS IVE HAD THE CAR IN MY POSSESSION 27

life_in_termoil

1) Complaints concerning sales or after sales


a. In the first instance telephone the relevant department manager at the dealership; SPOKE TO HIM TODAY HES A WASTE OF SPACE

b. If they are unable to resolve your complaint, please put your complaint in writing (either by letter or e-mail) to the General Manager of the dealership; HES AWAY TILL MONDAY

c. The General Manager will respond to your complaint within no more than 7 days;
d. If you find the General Manager's response to be unsatisfactory, or they do not respond within the given timescales, please send a copy of your original complaint, together with any response you have received from the General Manager, to either:-
Customer Care, Hartwell plc, Faringdon Road, Cumnor, Oxford, OX2 9RE or customer.care@hartwell.co.uk
e. Customer Care will respond within no more than 14 days;
f. We are confident that the above process will resolve your complaint to your satisfaction, but if you do not feel this is the case having exhausted the process, you are of course at liberty to take external advice. Any correspondence from external agencies should be addressed to Customer Care at the above address.