Had 2nd hand car for 16 days and its broken down, what are my rights?

esmerobbo

I think what Wig is saying is good advice.It may save you grief in the future. Even to the point if a solicitor contacts them it would maybe add weight to your commitment.

life_in_termoil

Still heard nothing back about the car. Since purchasing the vehicle in October the garage has had it for 46 days.

vaio

Hartwell_Marketing_Chris wrote: »

Vaio, I appreciate what your point to an extent but I've only just discovered this issue and wanted to offer the quickest way to deal with it given the time that has elapsed to date. This certainly isn't a typical case but we have 31 dealerships across the UK and given the usernames on here, it's not that obvious in terms of tracking down customers. I also wanted to make the point that our Head Office is fully contactable to avoid delays in any issues which arise as it's not actualy my department which deals with them direct. Chris

Hartwell_Marketing_Chris wrote: »

Thanks for the comments/feedback. As per our company procedure, if there are any further problems we can be contacted direct at Head Office and we are working to resolve this issue now and will endeavour to get in touch with our customer direct. Chris

Come on Chris, get your finger out, this has gone on far too long

life_in_termoil

Phoned the garage this morning at 9.30 and was told that they had just put £10 a fuel in it and was taking it for a test drive and they would phone me back............still waiting so think its time to call the General Manager. He has already received my letter so lets see what he has to say now.

I feel as though im in abit of a quandary at the moment.....do I keep the focus (seen as though its got 2 years free mot and servicing and Ive paid for 3 years warranty and knowing whats been repaired on it) or do I risk buying another car hoping it doesnt go wrong. Hummmmm

life_in_termoil

36 months call assist - unlimited
36 months MOT - upto £500

36 month Cover
What is Not Covered


Whilst you have a high level of Warranty cover available, there are certain items which this Warranty specifically does not cover and this includes, but is not limited to, the following:

- Body components such as strikers, hinges or any component which may require adjustment from time to time

- Body panels, paintwork or glass

- Interior trim including seat and seat belts

- Recharging of the air conditioning unit, (unless required as part of a valid repair)

- Renewal of brake components due to wear and tear

- Renewal of any clutch components due to wear, incorrect adjustment or misuse

- The clearing of fuel lines, filters, throttle body and pumps and damage to components due to the use of incorrect or contaminated fuel

- Airbags; batteries; bulbs; exhaust systems; wiper blades; wheel balancing and alignment; wheels; tyres and water ingress (including damage to covered parts caused by water)

- External oil leaks, lubricants, filter elements and any damage caused by frost or lack of anti-freeze, impact, accident or negligence

- Traffic management system, satellite navigation system, telephone, TV and associated equipment of all types

- Non-factory fitted radio cassette, CD player or any other in-car entertainment component

- Normal maintenance services, and the replacement of such items as, but not limited to, spark plugs and plug leads

- Wiring looms

- Weather strips and body seals

- Any loss caused directly or indirectly by the claims or the event that caused the claim

- Burnt out, sticking or pitted valves

- Damage resulting from the failure of a timing belt or chain which has not been replaced as per the manufacturer's recommendations (proof required)

Please note that oil, oil filter, gaskets, anti-freeze and brake fluid required due to the failure of a covered component are covered.

Parts Covered


Engine
The rocker assembly, including hydraulic followers, inlet and exhaust valves (not burnt out, sticking or pitted valves), springs and guides, cylinder head (not cracks and de-coking), cylinder head gasket (except skim), push rods, camshaft and followers, timing gears and chains (excluding tensioner), oil pump, pistons and rings, cylinder bores, con rods, gudgeon pins and bearings, crankshaft and bearings, inlet manifold, flywheel and ring gear. Timing belts are covered provided that the last due change of belt has taken place as specified by the manufacturer's service schedule (proof required).

Manual Gearbox
Internal gears, synchromesh hubs, selectors, shafts, bearings and bushes and transfer gears.

Automatic Gearbox
Internal shafts, gears, clutches, brake bands, valve block, governor, oil pump, bearings and bushes, servo, drive plate and transfer gears.

Torque Converter
Failure of any internal mechanical parts.

Continuously Variable Transmission CTX
Internal clutches, planetary gears, reduction gears, shafts, variable pulleys, thrust link drives, internal seals, bushes and bearings.

Differential
Internal crown wheel and pinion, gears, shafts, bearings and bushes, thrust washers and spacers.

Clutch
Centre plate, pressure plate, release bearing, oil contamination (centre plate only) and master and slave cylinders.

Front-wheel Drive
Drive shafts, including constant velocity joints, universal joints and couplings (not gaiters).

Wheel Bearings
Front and rear wheel bearings.

Propshaft
Universal joints and couplings.

Rear-wheel Drive
Half shafts, rear-wheel external drive shafts, including constant velocity joints, universal joints and couplings (not gaiters).

Four-wheel Drive
All four wheel drive components are covered if the Prestige Vehicle option has been selected.

Fuel System (diesel and petrol)
Carburettors, automatic choke, lift pump, mechanical or electrical fuel pumps and tank sender unit (excluding damage caused by incorrect or contaminated fuel).

Fuel Injection System
Throttle body, airflow meter, idle control valve, cold start valve, warm up regulator, overrun cut off valve, throttle potentiometer, fuel accumulator, pressure regulator, map sensor (except injectors and heater plugs).

Engine Cooling System
Radiator, oil cooler, heater matrix, water pump, viscous fan coupling, thermostat and thermostat housing.

Air Conditioning (factory fitted)
The air conditioning compressor unit is covered.

Steering (including power assisted steering)
Steering rack and pinion (not gaiters), steering box, power steering rack and pump, power steering reservoir and idler box.

Turbo Charger (factory fitted)
The turbo charger unit is covered.

Front and Rear Suspension
Hydrolastic displacers and hydropneumatic spheres, coil springs, upper and lower wishbones and ball and swivel joints.

Brakes
Brake master cylinder, servo, wheel cylinders, restrictor valve, brake caliper and seals.

Anti-locking Brake System (ABS) (factory fitted)
The ABS modulator and sensors are covered.

Electrical System
Starter motor and solenoid, alternator/diode pack, ignition coil, voltage regulator, window and sun roof motors, electric window switches, sunroof switch, central door locking solenoids, heater fan motor, indicator flasher relay, distributor, front and rear windscreen wiper and washer motors, electronic ignition amplifier, thermostatically controlled radiator fan motor, horn and multi-function stalk switch.

Engine Management (ECU)
Engine electronic control unit.

Working Materials
Oils, oil filter and anti-freeze are covered only if it is essential to replace them because of the failure of a part which is covered under this Hartwell Warranty.

Casings
If any of the covered parts fail and this damages the casing, it will also be covered.

vaio

I refer you to post #3

vaio wrote: »

£4.5k and 16 days, I'd say that's Sale of Goods rather than warranty so whether the warranty covers it doesn’t matter.

If they try to get it through as a warranty claim I’d resist if the warranty has limits on number of claims or costs

It’s not a warranty issue, breaking down after 16 days in a £4.5k car is Sale of Goods and there are no exclusions