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Had 2nd hand car for 16 days and its broken down, what are my rights?

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  • esmerobbo
    esmerobbo Posts: 4,979 Forumite
    Part of the Furniture 1,000 Posts
    It is beyond belief after all that's happened you would have thought they would have been confident the car was right before giving it to you. What a bunch of morons they must be!

    Even if they get it right this time how long is it going to be before you gain any confidence in this car?
  • Still not got my car back! They have had it almost a week!
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
  • !!!!!!!!

    Sorry for the abbreviated language!

    The car is now back at phoenix engines as Hartwells think it has a circulation problem (whatever that means I do not know)
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
  • esmerobbo
    esmerobbo Posts: 4,979 Forumite
    Part of the Furniture 1,000 Posts
    It has taken them a week to work that out?
  • Inactive
    Inactive Posts: 14,509 Forumite
    !!!!!!!!

    Sorry for the abbreviated language!

    The car is now back at phoenix engines as Hartwells think it has a circulation problem (whatever that means I do not know)

    I would be seriously seeking a full refund now, they have messed you about for far too long.
  • Wig
    Wig Posts: 14,139 Forumite
    Hartwell Hereford poor customer service thread of the year.

    You might have warped the head with all that overheating. Make sure you get it compression tested and check for oil in the coolant bottle.
  • Still not got car back so I think it is now time to call it a day. I have given Hartwells every opportunity to put things right and they do but then something else goes wrong. I am going to try to get a full refund. Wish me luck
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
  • Wish garage would make their mind up.......it has now got an electrical fault!!! Cant be much else that could go wrong with this car surely!
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
  • esmerobbo
    esmerobbo Posts: 4,979 Forumite
    Part of the Furniture 1,000 Posts
    I will soon sort this out after all we is HARTWELLS!

    images?q=tbn:ANd9GcQmRZ-sXyXzzBzSO8ZJ_4rRZGSrPqgHbetvcj4SZUkbLJgoxx2u






    Its not funny but !!!!!!!!!!
  • esmerobbo wrote: »
    I will soon sort this out after all we is HARTWELLS!

    images?q=tbn:ANd9GcQmRZ-sXyXzzBzSO8ZJ_4rRZGSrPqgHbetvcj4SZUkbLJgoxx2u






    Its not funny but !!!!!!!!!!

    LOL

    I have been onto Trading Standards and I am now following their advice.
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
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