severe virus please help

coxy17

Click on your Start Menu and click run.

Type cmd.exe and press enter.

In the black box that appears on your screen type ipconfig /all

Copy and paste the results onto a forum post and I'll have a look at that.

coxy17

That looks normal.

There could be a problem with the DNS on your router but I would be suprised. Login to your router at http://192.168.1.1 again.

On the Basic Settings page you should be able to see Domain Name Server (DNS) Address. Is the option for Get Dynamically From ISP selected?

always_comping

Use These DNS ServersPrimary DNS...Secondary DNS... [URL="javascript:loadhelp('BAS_ether','localaddress')"]Router MAC Address[/URL]Use Default AddressUse Computer MAC AddressUse This MAC Address

always_comping

i cant copy paste the other bit but says, primary ns and secondary dns, theres two differnet numbers for those

always_comping

also does your internet require a login,this is set to no

coxy17

What are the IP address' (numbers) in the primary and secondary DNS fields?

crystal9

BAA1 wrote: »

Hi crystal9

I'm not sure I am understanding what you mean when you say "pc rom"

Do you mean a CD Rom (Compact Disc) ?

If it is an original CD from a software vendor, it is very rare for originals to have a virus.
BUT
If it is a copy that someone has burned onto a CD recordable disc, then during the process of burning this copy their PC could have had a virus which was burned onto the CD recordable disc.

Now that you have found the disc is infected you should destroy it so that you do not forget and use it on any other PCs
(And inform any of your friends who may also have used that disc or any other copies made, they will need to check for a virus on their PCs)

sorry coming in between you always comping and coxy

hi

its strange but we have tested the pc rom (cd rom) again today and it all seems fine so dosn't look like it is that now it is an official disc i believe as i got it from the job centre for my hubby, not sure why it came back again yesterday thanks for your reply tho

coxy17

Did you say your son was looking for images at some point? For Halloween?

If he was the machine probably picked something up while he was searching. A lot of the image searches (such as Google, Yahoo and so on) pick up images that are hosted on sites full of malware and once you visit them you start seeing problems.

crystal9

coxy17 wrote: »

Did you say your son was looking for images at some point? For Halloween?

If he was the machine probably picked something up while he was searching. A lot of the image searches (such as Google, Yahoo and so on) pick up images that are hosted on sites full of malware and once you visit them you start seeing problems.

yes your right i did say that and that was my initial thought bless him he's only 10 and got really worried. told him to be extra careful. thanks

coxy17

If your a Virgin Media cable customer then your DNS should read as follows:

Primary - 194.168.4.100
Secondary - 194.168.8.100

Change them in the router settings and then apply/save the changes.