severe virus please help

fiddiwebb

always_comping wrote: »

Yep, it closed all my desktops down then ran scan. picked up 1 tracking cookie but problem still persists.

Are you saying you can't update Malwarebytes even in safe mode with networking?

If you can't update and you have access to another computer download Superantispyware Portable to a USB memory stick and try it on the infected computer/laptop.

http://www.superantispyware.com/portablescanner.html

Once you have scanned with Superantispyware portable then try Malwarebytes.

always_comping

fiddiwebb wrote: »

Are you saying you can't update Malwarebytes even in safe mode with networking?

If you can't update and you have access to another computer download Superantispyware Portable to a USB memory stick and try it on the infected computer/laptop.

http://www.superantispyware.com/portablescanner.html

Once you have scanned with Superantispyware portable then try Malwarebytes.

cheers, my friends coming round in a bit with his laptop so ill download it on me usb and hope that works.

crystal9

fiddiwebb wrote: »

If you are not getting any more redirects/popups then you should be okay.

As far as I'm aware it won't change passwords.

thanks it all seems ok so hopefully all passwords are safe to

fiddiwebb

always_comping wrote: »

cheers, my friends coming round in a bit with his laptop so ill download it on me usb and hope that works.

Let us know how it goes, important if you can get Malwarebytes downloaded & updated to scan.

always_comping

ran spyware, removed what it found, uninstalled malaware, reinstalled, still wont update, still redirecting me, think i need to completely wipe pc and start again from fresh, nothing i try seems to work, really getting to me now

fiddiwebb

always_comping wrote: »

ran spyware, removed what it found, uninstalled malaware, reinstalled, still wont update, still redirecting me, think i need to completely wipe pc and start again from fresh, nothing i try seems to work, really getting to me now

Was that with Superantispyware Portable?

Open your IE browser, click on tools > Internet Options > Connections Tab > click on Lan Settings, see if the Proxy Server box is ticked?

If it is untick it and click OK.

Try downloading Malwarebytes.

If the Proxy Server box is already unticked then report back.

always_comping

yes was spyware portabal, yes box was unticked, thanks.

always_comping

my friend who is here with his laptop is feeding of my wireless and its now directing his google to diff sites???? works fine when he is at home.

fiddiwebb

always_comping wrote: »

yes was spyware portabal, yes box was unticked, thanks.

Okay, the malware may be in your system restore files.

Turn off System Restore, restart your computer/laptop and run Superantispyware again.

fiddiwebb

always_comping wrote: »

my friend who is here with his laptop is feeding of my wireless and its now directing his google to diff sites???? works fine when he is at home.

Hang on it may be something like the zlob trojan that redirects your router, reset your router.
Unplug your router for about 30 seconds and plug it back in. When the lights flash back on, it should be reset.
Change the admin password for your router.