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Morrisons - wrongly accused of theft and no apology after 3 months!

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Comments

  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    edited 22 October 2010 at 9:49PM
    Fortunately, the OP had evidence to prove her innocence, via a receipt. Had this not been produced, I dont imagine the police would have turned around and said "Ok madam, I will take your word for it, and let them know that you DID actually pay for the fuel". Had this receipt not been kept, it would more likely STILL be awaiting a trial in order for the OP to prove her innocence. As a direct result of an incorrect accusation resulting in the OP being a suspect in a crime.

    I am staggered that out of all this time the OP still has not been offered a written apology, (such a mission must be well beyond Morrison's capability), besides the fact some choose to completely ignore the fact the OP had to repeatedly phone the company for an explanation which never did arrive, not ONCE did the OP receive a phone call, apart from plenty of empty promises of "someone will phone you back".

    I am still not sure if it took the OP to phone them up in order for someone to say "Oh yeah, Sorry!".
    :A:dance:1+1+1=1:dance::A
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  • gordikin
    gordikin Posts: 4,422 Forumite
    Did you miss the original post? The OP was reported to the police by the 'victim' of the crime.

    Did the OP say they hadn't had an apology in the title...when they had Y/N?
  • lucylucky
    lucylucky Posts: 4,908 Forumite
    marleyboy wrote: »
    Fortunately, the OP had evidence to prove her innocence, via a receipt. Had this not been produced, I dont imagine the police would have turned around and said "Ok madam, I will take your word for it, and let them know that you DID actually pay for the fuel". Had this receipt not been kept, it would more likely STILL be awaiting a trial in order for the OP to prove her innocence. As a direct result of an incorrect accusation resulting in the OP being a suspect in a crime.

    I am staggered that out of all this time the OP still has not been offered a written apology, (such a mission must be well beyond Morrison's capability), besides the fact some choose to completely ignore the fact the OP had to repeatedly phone the company for an explanation which never did arrive, not ONCE did the OP receive a phone call, apart from plenty of empty promises of "someone will phone you back".

    I am still not sure if it took the OP to phone them up in order for someone to say "Oh yeah, Sorry!".

    You do like your suppositions.
  • gordikin
    gordikin Posts: 4,422 Forumite
    Morrisons - wrongly accused of theft and no apology after 3 months! ...THIS IS NOT TRUE!
  • WhiteHorse
    WhiteHorse Posts: 2,492 Forumite
    RacyRed wrote: »
    The OP was easily traced by her number plate, so the store could and should have taken the time to get their facts right before involving the police. A till/pump reconcilliation would have done that.
    Perfect answer.
    "Never underestimate the mindless force of a government bureaucracy
    seeking to expand its power, dominion and budget"
    Jay Stanley, American Civil Liberties Union.
  • lucylucky
    lucylucky Posts: 4,908 Forumite
    WhiteHorse wrote: »
    Perfect answer.

    Not to any question posed by the OP mind you.
  • I_know_my_ABC_and_my_CMYK
    I_know_my_ABC_and_my_CMYK Posts: 1,383 Forumite
    Part of the Furniture Combo Breaker
    edited 23 October 2010 at 2:47AM
    It sounds to me that the OP wants proof in writing that they did not break the law.

    They already have proof by the police not charging them with theft, but receiving it in writing is like a souvenir and confirms to the OP they haven't done anything wrong.

    Having said that Morrissons are rather slow on sending vouchers out as a way of apology, surely they can do that for the embarrassment caused.
    Wow, I got 3 *, when did that happen :j:T:p
    It is not illegal to open another persons mail unless you intend to commit fraud - this is frequently incorrectly posted:)
    I live in my head - I find it's safer there:p
  • BLT_2
    BLT_2 Posts: 1,307 Forumite
    Hiya all, would someone be able to help me - I need to know who to complain to. My tale is below:

    Short story (long version underneath - didn't want to bore ppl!!): 11/07/10 Bought £20 of petrol, paid in kiosk at till; police visited 1 hour later telling me I'd been accused by morrisons of theft of £10 of fuel - luckily still had receipt, police happy and case closed. Wrote a long letter to Morrisons customer service saying I wanted written explanation and apology. I've had to call them 5 times and finally had a verbal apology from head office representative and told that store manager would write to me - I gave them a deadline of 14 days to put it in writing!

    It's now 14 days and no written apology. I've waited 14 weeks so far for an explanation and apology for what I consider to be a real mistake on their part. I've had to call 5 times for a verbal apology and now I'm livid that they haven't had the decency to write. Surely it shouldn't be this hard!!!!

    Who can I write to now to say what a bad experience I've had over all with customer service and to get some action. I've actually got all the dates of calls and who I spoke too and what I was told and am absolutely fed up of calling them!! My grievance now isn't just with the petrol station and store manager, it's now with customer services too!!!

    Store was Cardiff by the way

    Thank you for any advice!!

    AbFab xx




    Long story:

    11/07/10 - my husband put petrol in our car while I went into the kiosk to buy a drink and pay for both - paid £21.50ish. We went home, 2 hours later there was a police van outside our drive and two policemen inspecting my car who then knocked on my door. They said they'd been given my license plate number as the owner had stolen £10 worth of fuel, the female dirver looking around the kiosk before leaving and driving away without paying. I showed them my receipt and they were happy enough and called the police station to say it was an error and gave me a reference number and a business card (which I still have with the receipt).

    So I was pretty annoyed at being accused and wrote a letter to customer services address on the website which I sent on the 12/07/10 as I wanted to know why they accuse innocent people of crimes. It was so embarassing being questioned by the police on my drive, kids were watching and curtains twitching!! I understand that mistakes happen and I just wanted an apology and an explanation and I put that in the letter.

    06/09/10 - I called Morrisons customer services as I'd had no reply - was told they'd chase it up

    13/09/10 - I called again - given the name of person dealing with my complaint and told he'd call me back (he didn't)

    23/09/10 - I called again - was told that the general manager of the store had said that the matter was resolved and he'd contacted me and 'closed the complaint' or something and that a customer service manager would call me back (they didn't)

    25/09/10 - I called again - asked to speak to a manager but no manager available. Told that they'd escalate my complaint and forward it back to store manager and area manager as they'd sent complaint to store manager alone twice and he'd 'closed the complaint' twice.

    06/10/10 - I called again, a bit angrier now and eventually had a verbal apology from customer service representative and was told a written apology from the store manager was on the way. I told them that they had a deadline of 14 days or I'd take it further.....................





    EDIT - having read several comments I replied later - but here's my repsonse

    OH MY GOD - I can't believe what some people have said!! Someone saying I should apologise to them!! For What!!

    I don't want money or anything like that - I want a written apology saying sorry X happened, it happened because of Y and we're doing Z to hopefully prevent it happening again. I don't want anyone sacked, I don't want compo, I want the people in charge of the store to step up and admit fault. Sadly we're in a culture where it's all 'pass the buck' and I wanted someone responsible to apologise (i.e store manager who is responsible for the petrol station)

    I had an apology off a representative in North England who had nothing to do with the incident. I want the store manager to step up and say sorry!!

    I haven't been pondering this from month and my life is not so sad that I've been stressing over it. I'm just angry that they haven't bothered to apologise to me and have repeated ignored the matter. I have no intention of taking anything further, where the heck could it go. I was mearly hoping for someone to say - try contacting such and such a department but massive slurs on my character.

    Thank you to the people who have written constructive comments and to the rest - think before you speak!! People have feelings

    You don't get out much do you? Hopefully you will never trip over a raised kerbstone, the council will have to employ a whole new department just to deal with you :rotfl:
  • tbw
    tbw Posts: 5,137 Forumite
    Can I remind anyone who has any sort of problem that involves something going wrong in a shop which POSSIBLY involves contaminated food, suspicious behaviour , anything at all which might mentions children ,managers not responding to complaints or just about anything else to please think VERY carefully before they ask for advice on here!

    As budding masochists they would be far better to advertise for a friendly sadist. Failing that, buy a set of stocks, stick your head in it and let people chuck rotten eggs at you ! Its probably less stressful that being insulted on here and its certainly as much use.
    ELITE 5:2
    # 42
    11st2lbs down to 9st2lbs - another 5lbs gone due to alcohol abuse (head down toilet syndrome)
  • aliasojo
    aliasojo Posts: 23,053 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    edited 23 October 2010 at 8:56AM
    marleyboy wrote: »
    Fortunately, the OP had evidence to prove her innocence, via a receipt. Had this not been produced, I dont imagine the police would have turned around and said "Ok madam, I will take your word for it, and let them know that you DID actually pay for the fuel".

    That's the bit that bothered me tbh...but then, perhaps there are cctv cameras that could have shown the true picture? Don't most/all garages have cctv these days? If the OP had no proof, would the next step for the Police not be to check the footage and also the till records and timings? Couldn't things have been disproved that way? Or have I been watching too many tv dramas again? :rotfl:

    At face value, the situation just seems like an honest mistake to me and personally it wouldn't have bothered me as much as it's bothered the OP but that's not to say she's wrong for feeling as she does.

    It's a scary thought that it had the potential to become worse though, if not for the production of the receipt.
    Herman - MP for all! :)
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