Morrisons - wrongly accused of theft and no apology after 3 months!

fluffnutter

lucylucky wrote: »

A written apology is no more sincere than a verbal one.

You can frame it and stick it on your wall. The constant reminder of your victory will no doubt ease your suffering whenever your ego's feeling fragile

JimmyTheWig

lucylucky wrote: »

Any particular reason why?

Because I think it happened to be a valid response to what you had written.
It's up to the OP to decide whether they think a written apology is more sincere than a verbal one. The OP isn't doing anything wrong.

marleyboy

peachyprice wrote: »

Oh, come on, you know that's not true. She didn't do it, and Morrisons can't prove she did. They would have gone back, looked at the CCTV and confirmed her story.

Would it not have been a good idea for Morrisons to have done this PRIOR to reporting it, the OP has no idea how such a mistake occurred in the first place, one can only guess as to what made them think she stole petrol, maybe the till was down a tenner, maybe someone else stole fuel, who knows?

Had she not had a receipt, the Police would not say "Ok madam we will go back and check CCTV and let you know the results", they would have arrested her on the spot, charged with stealing petrol, from there they would have taken her "in cuffs" to the back of the police car back to the station, put her in a cell for a few hours and released her on bail until a trial date.

Only from there, would a prosecution team have difficulty in proving her guilt, the defence team would claim her innocence and a judge would decide her fate, based on the evidence (or lack of) at the time. Simply saying "I didn't do it officer", does not mean the officer will say "Ok, I will go back and check, then return and let you know what I found."

Sorry Peach, but I think the very least the store could have done is adhered her request to put it in writing, thus satisfying her and allowing her to put this matter behind her. Especially considering the severity of their mistake.

tbw

peachyprice wrote: »

She may expect common courtesy, but there is no entitlement to it, not matter what she or you believes.

After 14 weeks she really needs to let this go and get on with her life, this seems to have become quite an obsession to her.

Now - although you are TOTALLY wrong - you have certainly drawn attention to the main point of all this.

The OP is most certainly ENTITLED TO COMMON COURTESY from the staff every time she sets foot into any retail establishment ! Expectations don't come into it, it should be built into staff basic training - if store staff (from the manager down to the uy who sweeps the floor) don't understand that then they are in the wrong job.

lucylucky

JimmyTheWig wrote: »

Because I think it happened to be a valid response to what you had written.
It's up to the OP to decide whether they think a written apology is more sincere than a verbal one. The OP isn't doing anything wrong.

The OP may well think a written apology is more sincere, no idea why though.

lucylucky

marleyboy wrote: »

Would it not have been a good idea for Morrisons to have done this PRIOR to reporting it, the OP has no idea how such a mistake occurred in the first place, one can only guess as to what made them think she stole petrol, maybe the till was down a tenner, maybe someone else stole fuel, who knows?

Had she not had a receipt, the Police would not say "Ok madam we will go back and check CCTV and let you know the results", they would have arrested her on the spot, charged with stealing petrol, from there they would have taken her "in cuffs" to the back of the police car back to the station, put her in a cell for a few hours and released her on bail until a trial date.

Only from there, would a prosecution team have difficulty in proving her guilt, the defence team would claim her innocence and a judge would decide her fate, based on the evidence (or lack of) at the time. Simply saying "I didn't do it officer", does not mean the officer will say "Ok, I will go back and check, then return and let you know what I found."

Sorry Peach, but I think the very least the store could have done is adhered her request to put it in writing, thus satisfying her and allowing her to put this matter behind her. Especially considering the severity of their mistake.

My word what a lot of suppositions.

marleyboy

peachyprice wrote: »

Yes, they should have gone further and checked the CCTV more closely and noticed that OP had infact gone into the shop and paid, but they didn't, it was a mistake made in the heat of the moment when they realised someone had driven off without paying.

All the more reason why the store should allow her the pleasure of a written apology. Obviously it was more difficult for them to phone her back when promised. But surely its not that difficult to put an apology in writing, considering the seriousness of this mistake.

marleyboy

lucylucky wrote: »

The OP may well think a written apology is more sincere, no idea why though.

Because it will make her feel better should be sufficient enough

Equaliser123

Sheesh. Can't believe the OP has been so 'got at' in this case.

I would be absolutely fuming. Ultimately, OP would probably have a case for defamation of character. If neighbours see the Old Bill turn up outside, their view will be no smoke without a fire.

Morrisons have NOT done the right thing here at all and have made a bad situation about 100 times worse.

marleyboy

peachyprice wrote: »

Nobody said morrisons were not at fault, but wasting 14 weeks of your life for a letter that when you get it won't mean your neighbours won't have seen see the police knock at your door, jeez.

Now that is being daft peach, I have no doubt the letter has NOTHING to do with the neighbours, its for her own peace of mind.

Sorry but that post is pretty desperate. Why you feel the need to pluck at straws over it is beyond me.