Morrisons - wrongly accused of theft and no apology after 3 months!

lucylucky

[quote=[Deleted User];37740044]OP - I think you've probably realised what most people on this forum are like.

Whatever you post on here, you can guarantee theres a queue of people waiting to criticise.

Welcome to the most unfriendly forum on the internet !!!![/QUOTE]

There are plenty of forums that are no where near as friendly as this place.:D

marleyboy

gordikin wrote: »

Did the OP get an apology? ...a simple y/n will suffice!

NO!!!!!!!!!

She did not get a WRITTEN APOLOGY, the OP was clearly not satisfied with some stranger on a phone saying "Oh Sorry!" and with just cause, had it been a simple case of a member of staff bumping into her, a verbal apology would be enough to satisfy the OP, clearly it was more serious than that.

Nothing short of a written apology would be satisfactory or forgiven, (for reasons already described in my and other members posts). moreso she constantly got fobbed off with false promises of "we will call you back" (the bit you conveniently keep forgetting to acknowledge).

I suggest you read the link I posted regarding the difference between a verbal and written apology, as clearly you are struggling to comprehend the difference between the two.

Its similar to the difference between a verbal and a written warning at a workplace, where one is more serious than the other, or in the OPs case, "sincere".

It is therefore in the OPs best interest and My Opinion, that nothing short of a written apology would be satisfactory in this case. (Note the word OPINION! something else you seem to be struggling with).

marleyboy

peachyprice wrote: »

After 14 weeks she really needs to let this go and get on with her life, this seems to have become quite an obsession to her.

I cannot blame her, 14 weeks later and still she feels this matter has not been resolved in a satisfactory manner, she is not asking for much in this case, all she wants is an acknowledged apology, with an assurance this should never of happened and wont happen again. It should never take over 14 weeks to simply adhere to her request to send it in a letter.

Had she not had a receipt on her, she would have a criminal record right now, (and that would not just be verbal), as far as the OP is concerned, she is not covered if this still "accidentally" went any further.

She cannot prove this was a mistake and that they have since apologised over it, she is not even aware if this apology is sincere or not, or the reasons this error of judgement happened in the first place, the most she has been offered in way of an apology is the equivalent of someone saying "Oops!".

Had I falsely accused someone of theft, to the point of reporting it to the police for investigation, I would not simply say "Sorry, my mistake" over a phone, this after constantly ignoring their phone calls and fobbing them off with "tell them I will ring them back later", I would want it to be a little more sincere than that and make a little more effort in ensuring it is laid to rest and forgiven.

Nukumai

marleyboy wrote: »

I cannot blame her, 14 weeks later and still she feels this matter has not been resolved in a satisfactory manner, she is not asking for much in this case, all she wants is an acknowledged apology, with an assurance this should never of happened and wont happen again. It should never take over 14 weeks to simply adhere to her request to send it in a letter.

Had she not had a receipt on her, she would have a criminal record right now, (and that would not just be verbal), as far as the OP is concerned, she is not covered if this still "accidentally" went any further.

She cannot prove this was a mistake and that they have since apologised over it, she is not even aware if this apology is sincere or not, or the reasons this error of judgement happened in the first place, the most she has been offered in way of an apology is the equivalent of someone saying "Oops!".

Had I falsely accused someone of theft, to the point of reporting it to the police for investigation, I would not simply say "Sorry, my mistake" over a phone, this after constantly ignoring their phone calls and fobbing them off with "tell them I will ring them back later", I would want it to be a little more sincere than that and make a little more effort in ensuring it is laid to rest and forgiven.

This is spot on!

oldone_2

If you are law abiding, never been in trouble, and are proud of your honesty, to have a visit from the police can be very traumatic and intimidating.
Having called the police, Morrisons should have had a full investigation as to what went wrong, and kept the O.P informed at all stages.

Unfortunately Morrisons are famous for treating their staff like dirt, so why should they treat their customers any differently.

At the very least the O.P should take their custom elsewhere. If everyone did this, then perhaps Supermarket Customer Service would improve.

adouglasmhor

gordikin wrote: »

Where in law is the OP entitled to a written apology?

There is no law against me calling you a tit is there, it's still not nice or any other native British bird species

RacyRed

marleyboy wrote: »

I cannot blame her, 14 weeks later and still she feels this matter has not been resolved in a satisfactory manner, she is not asking for much in this case, all she wants is an acknowledged apology, with an assurance this should never of happened and wont happen again. It should never take over 14 weeks to simply adhere to her request to send it in a letter.

Had she not had a receipt on her, she would have a criminal record right now, (and that would not just be verbal), as far as the OP is concerned, she is not covered if this still "accidentally" went any further.

She cannot prove this was a mistake and that they have since apologised over it, she is not even aware if this apology is sincere or not, or the reasons this error of judgement happened in the first place, the most she has been offered in way of an apology is the equivalent of someone saying "Oops!".

Had I falsely accused someone of theft, to the point of reporting it to the police for investigation, I would not simply say "Sorry, my mistake" over a phone, this after constantly ignoring their phone calls and fobbing them off with "tell them I will ring them back later", I would want it to be a little more sincere than that and make a little more effort in ensuring it is laid to rest and forgiven.

Exactly.

Very well said marleyboy

peachyprice

marleyboy wrote: »

Had she not had a receipt on her, she would have a criminal record right now, (and that would not just be verbal), as far as the OP is concerned, she is not covered if this still "accidentally" went any further.

.

Oh, come on, you know that's not true. She didn't do it, and Morrisons can't prove she did. They would have gone back, looked at the CCTV and confirmed her story.

You honestly believe that it would get to court purely on the lack of a receipt? I thought you were far more sensible than that Marleyboy.

Sooler

marleyboy wrote: »

Had she not had a receipt on her, she would have a criminal record right now

No, she would not ... the store said £10 of fuel was not paid for.
Also she wasn't charged with any offence.

The timings on the CCTV and pump records would show they dispensed £20 of fuel from the pump.

Proof the OP was not involved in non payment of £10.


The OP was only suspected, not accused, and the police duly eliminated them from their investigation.

http://www.wisegeek.com/what-is-a-defendant.htm
It is important to differentiate between a defendant and a suspect. A suspect is generally a term that is used by law enforcement. It refers to a person who is believed to have done wrong. This individual has likely not been formally charged. He is merely a subject of suspicion.

When a person is a defendant, suspicion has been taken to the next level. This means that some party has made a formal accusation of wrongdoing against another. As a result, legal action is in the process. There must be a court case in order for there to be a defendant.

apple111

You are all being dismissive of the emotional trauma caused to the Op. I think she should take it all the way to the European Court of Human Rights and try and get a ruling against Morrisons.

That would be the only just recourse. And even though the Op doesnt want any compo, she may be able to 'incidentally' receive a payout exactly equal to her outstanding mortgage.

Only this can result in a satisfactory result, anything else is well out of order by Morrisons.

Want some flowers? go and by some and get on with your life.