Tesco

Dreamnine

I would have asked for my money back for everything... and I wouldn't shop there again.

jb66

Mrs_Optimist wrote: »

Some of the TESCO staff feel they are above the customer. I had a stand up argument with a home shopper on Thursday.
I hate TESCO but always take my mum shopping there as she loves it. We were waiting very patiently for a home shopper to finish what she was doing (whilst she was both blocking the aisle and standing directly in front of the shelf my mum wanted to look at). When she eventually moved out of the way we pushed our trolleys to the side and started taking some items off the shelf. the Home Shopper had obviously forgotten something on the list because she came back and became very agitated to find us there and said "Excuse Me" in a loud, sarcastic and condescending way.

I was a bit peeved with her attitude and said to my mum (not her) "thats why I hate shopping here - the home shopping trolleys are far too big and take up most of the aisle so normal shoppers cannot move around" and then this woman proceeded to have a rant at me about how normal customers would do better to order online and have it delivered, if she wasn't doing her job there would be 6 additional shoppers taking up more space (er you shop for one person at a time love, how does that make any sense?) and generally how the normal customers who actually do their own shopping make her life more difficult. I couldn't believe her rudeness and attitude. If we followed her logic checkout staff and supervisors and even shelf fillers could kiss goodbye to their jobs.

Our local Tesco is awash with home shoppers with their oversized trolleys blocking the aisles and the shelves because they are so long.

Since it is clear normal shoppers are considered a hindrance I have persuaded my mum to join me shopping at Sainsburys now, much better class of staff and customers, you can move around freely without being held up by oversized shopping trolleys and my shopping bill is always cheaper then my mums - every little helps indeed.

Shows how much you know, a home shopper can pick for 6 customers at the same time

Mk14:37

mum2one wrote: »

he goes in the bag and asks have I hidden anything in the coat ...... for god sake I'm nearly 40, stuck on crutches with my 8 year old daughter, who for grim death id holding her bag - she had a jedward tshirt

What on earth was this so-called "security guard" thinking of?? Surely he should have been looking for stubbly-chinned men dressed in black and carrying bags marked 'swag'.

You complain about people staring, but refused to go with the guard to a more discreet location "as he was male". As a male, I am disgusted by your insinuation that every man is an unbridled sexual predator. You asked for the manager - what would you have done if the manager was male, too?

mum2one wrote: »

he came back and started going through the other bags, - there was underwear that I had brought for my daughter, I felt physically violated.

That is his job. Physically violated because someone examined your shopping bags? Did you feel violated when the cashier picked up the underwear to scan them? Or at the thought that another member of staff had taken them out of a box and hung them on a rail? How about the thought that other shoppers have looked at them when they were hanging on display?


As for all this whining about the cashier not opening the bags for you, and the guard not picking up the bags from the floor, why not have the courage of your own conviction and speak up for yourself? Why wait and then rant from the anonymous safety of the internet? When your requests were "falling on deaf ears" that was the perfect time to speak up and project; "EXCUSE me, PLEASE would you open the bags. You can see that I'm on crutches. Every little helps, you know."

Again with the guard, "Now that you've confirmed that nothing is stolen, please come back and return my goods to the trolley. You can see that I'm on crutches."

If there's cause for complaint, do it there and then in the store where it can be rectified. Don't just bottle it up to have a good moan on a bulletin board.

kazzah60

If there's cause for complaint, do it there and then in the store where it can be rectified. Don't just bottle it up to have a good moan on a bulletin board.

err, forgive my ignorance, but is this forum not called the " praise, vent and warn" forum?

DCFC79

Laz123 wrote: »

This just about sums up the attitude of Tescos, and probably the above posters are avid fans. Spend your money somewhere else like Asda where you'll be appreciated.

im not an avid fan of tesco, i actually dont like the way they go round building stores here there and everywhere but thats just me,

i do think that situations like the OP's get taken out of proportion sometimes but i obviously cant say for sure what happened as i dont know the OP,

yes the OP was on crutches but surely if she had moved to an area to have the bags searched then it wouldnt have gone the way it did,

i dont think the way the cashier did they're job was correct though but you shoudl have said soemthing there and then to a supervisor or gone to customer services and ask to speak to a supervisor

Becles

jb66 wrote: »

Shows how much you know, a home shopper can pick for 6 customers at the same time

Is that why I sometimes get random items that I didn't order and are not on my list? I couldn't figure it out, but if they are doing several people's shopping they must be putting other people's stuff in my crate.

Zippy123

Gavin83 wrote: »

To be fair he asked you to go somewhere a little more quiet and you refused so what else was he meant to do? I don't really see what he did wrong to be honest.

Actually he has NO rights to stop and search. He only has rights to detain with out force if he has actually seen the person steal.

The alarm going off does not mean the the person has stolen anything.

If I was the OP I would be seeing a solicitor and if the guard so much as touched me, I would be seeing the police to make a complaint of assault.

It is time the security guards were put in their place!

Zippy123

kazzah60 wrote: »

If there's cause for complaint, do it there and then in the store where it can be rectified. Don't just bottle it up to have a good moan on a bulletin board.

err, forgive my ignorance, but is this forum not called the " praise, vent and warn" forum?

Also, for some people, it does take some time to register what has happened as they are "gobsmaked" buy the situation so an instant reaction or smart comeback is not always possible.

Googlewhacker

Zippy123 wrote: »

Actually he has NO rights to stop and search. He only has rights to detain with out force if he has actually seen the person steal.

The alarm going off does not mean the the person has stolen anything.

If I was the OP I would be seeing a solicitor and if the guard so much as touched me, I would be seeing the police to make a complaint of assault.

It is time the security guards were put in their place!

So what would you do if the alarm goes off? Do you carry on walking?

Zippy123

Googlewhacker wrote: »

So what would you do if the alarm goes off? Do you carry on walking?

Yes, I have done.

Last time when I purchased a power drill.

The alarm went off and I kept on walking. Not my fault that the store didn't remove the tag and I was in a rush.

Last time that it happened in Tesco I gave the security guard such a glare as he approached me that he turned back, (did not say or do anything else) and continued to my car.