Tesco

mum2one

I had the most awful shopping visit at my local tesco, the cashier didn't even speak, when I couldn't get the scanner to take my card - he tutted - couldn't get the carrier bags opened, asked could he help, fell on deaf ears, the cashier at the other side of him just kept looking, at this point wondered if I had grown a 2nd head.
The clothes he just chucked down the way - no consideration at all, what annoyed me the most, I'm disabled and on crutches which are clearly visable = so surely asking if he could open the bags wouldn't of hurt him, I didn't want he to pack the shopping.

He was tuttering at the clothes - I did bulk buy for dd as he was looking for tags.

Left the store only for the alarm to diacitative - everyone looking around and the security guard shoots from his desk, grabs my trolley and asks me to accompy him as the alarms went off. I refused to go with him as he was male and I was more shocked, I asked for the manager he refused, and then , the security guard started rooting though my shopping, commenting I've got a lot of bags .. doh I've just spent £100 - theres a lot of shopping. He got the bags out of the trolley to go back through the alarm, then dumped the bags on the floor, the 2nd bag clicked - he goes in the bag and asks have I hidden anything in the coat ...... for god sake I'm nearly 40, stuck on crutches with my 8 year old daughter, who for grim death id holding her bag - she had a jedward tshirt - he the routing through the shopping, there was people stopping to stare. He took the coat to be detagged and asked for the receipt to prove I'd paid for it, got the receipt and I had paid, he came back and started going through the other bags, - there was underwear that I had brought for my daughter, I felt physically violated. He then goes back to his desk and leaves to try and bend down to get the bags he'd left on the floor. I got an apology in the end of him, but this boils down to the incompetance of a staff member,

its embarrasing, yes I was innoncent, I had nothing to hide, but its the way its done.

kazzah60

I am afraid I would have asked for a refund on everything due to the dreadful attitude of their security guard
and I would have stood on the spot and made them take the clothes back and bring the refund to me

mum2one

kazzah60 wrote: »

I am afraid I would have asked for a refund on everything due to the dreadful attitude of their security guard
and I would have stood on the spot and made them take the clothes back and bring the refund to me

I will more in shock, so daft ur innoncent - but your made to feel like a crinimal, wish i'd of thought of that xx

DCFC79

You telling me the guard did what you say OP,

Gavin83

To be fair he asked you to go somewhere a little more quiet and you refused so what else was he meant to do? I don't really see what he did wrong to be honest.

Mankysteve

Gavin83 wrote: »

To be fair he asked you to go somewhere a little more quiet and you refused so what else was he meant to do? I don't really see what he did wrong to be honest.

Agreed. You instantly brought suspicion on yourself. I would have done the exact same thing in the security guards position.

Laz123

This just about sums up the attitude of Tescos, and probably the above posters are avid fans. Spend your money somewhere else like Asda where you'll be appreciated.

jonnyd281

I don't think it is the guard you should be complaining about, he was doing his job, he did ask you to accompany him elsewhere, the person you should be complaining about is the cashier.

Mrs_Optimist

Some of the TESCO staff feel they are above the customer. I had a stand up argument with a home shopper on Thursday.
I hate TESCO but always take my mum shopping there as she loves it. We were waiting very patiently for a home shopper to finish what she was doing (whilst she was both blocking the aisle and standing directly in front of the shelf my mum wanted to look at). When she eventually moved out of the way we pushed our trolleys to the side and started taking some items off the shelf. the Home Shopper had obviously forgotten something on the list because she came back and became very agitated to find us there and said "Excuse Me" in a loud, sarcastic and condescending way.

I was a bit peeved with her attitude and said to my mum (not her) "thats why I hate shopping here - the home shopping trolleys are far too big and take up most of the aisle so normal shoppers cannot move around" and then this woman proceeded to have a rant at me about how normal customers would do better to order online and have it delivered, if she wasn't doing her job there would be 6 additional shoppers taking up more space (er you shop for one person at a time love, how does that make any sense?) and generally how the normal customers who actually do their own shopping make her life more difficult. I couldn't believe her rudeness and attitude. If we followed her logic checkout staff and supervisors and even shelf fillers could kiss goodbye to their jobs.

Our local Tesco is awash with home shoppers with their oversized trolleys blocking the aisles and the shelves because they are so long.

Since it is clear normal shoppers are considered a hindrance I have persuaded my mum to join me shopping at Sainsburys now, much better class of staff and customers, you can move around freely without being held up by oversized shopping trolleys and my shopping bill is always cheaper then my mums - every little helps indeed.

Googlewhacker

Agree with the posters regarding the security guard, he did ask you to go somewhere more private and you refused so he then did his job......how is he going to know what is in each bag without looking?

The cashier is the one to complain about but don't tar Tescos by one experience....I bet you had loads more good experiences.

wealdroam

Mrs_Optimist wrote: »

Our local Tesco is awash with home shoppers with their oversized trolleys blocking the aisles and the shelves because they are so long.

Yes, the shelves are too long, aren't they?