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  • pepsimax
    pepsimax Posts: 119 Forumite
    Dear ******
    ZoomBits are now under new ownership!
    The new owners of this website are now The Rok Group. The previous owners are in the process of going into liquidation, and have called a meeting of the creditors of the company in relation to this. Further details will be posted as they become available.
    Please do not worry about your recent order with us. From our records, we see that you are still awaiting delivery of your order placed recently. During the time since placing your order, ZoomBits has undergone a change of ownership and The Rok Group are pleased to announce the purchase of this site on 14 October 2010.
    The Rok Group has no association with the previous shareholders or Boards of the previous owners of this website.
    We are pleased to announce that we are fully committed to helping all customers with orders identified as being paid for and outstanding, or paid for and not yet fulfilled by the previous owners. These 'outstanding orders' according to records, date back to the period 28 September to 13 October. If you have any queries about an order previous to 28 September 2010, The Rok Group are prepared to look at each case individually - although The Rok Group has no legal obligation to do so. This is the beginning of a new process of striving to achieve excellent levels of Customer Service with all previous and future customers.
    It will take up to 10 days from today for us to get the site fully operational.
    It is our intention to first deal with you, as a matter of priority, as a valued customer with an outstanding order. As you have been affected by this change of ownership, we will be contacting you again in the next few days and you will be offered a number of options to resolve your particular order. We are working with the previous owners payment providers to resolve this situation as fast as possible.
    We appreciate that this may have been a stressful time for you having not heard from us sooner, particularly when no information or contact has been provided to date. This is the first instance that we, The Rok Group, as the new owners, have been legally able to contact you our valued customer.
    We will begin contacting all of our customers with outstanding orders from Monday 18 October 2010, so that we can begin speedily resolving your order.
    We look forward to contacting you further next week.
    Kind Regards,
    The ZoomBits Team
    (Rok Group Limited)
    www.zoombits.co.uk
  • CooliceT
    CooliceT Posts: 132 Forumite
    just got that email also.

    good news... but still doesn't change the fact I'm out of pocket on my credit card for over a month without goods.
    my paypal dispute ends tomorrow so hopefully paypal refund me... not bothered about the order now!

    and probably won't use that site ever again.
  • ACon
    ACon Posts: 154 Forumite
    I wont use that site again either, or dealtastic. I got the email this morning but my paypal dispute is well underway. see what sorts me out quicker aye!
  • RainFox
    RainFox Posts: 60 Forumite
    same, will never use that site again.. no matter who "now" owns it.
    Its tainted me.
    its a shame, Ive had some great products from them in the past.
  • Rok Group Ltd - Incorporated 5th October 2010
    Not Again
  • neutron
    neutron Posts: 109 Forumite
    which ROK?
    Is it this one?
    http://www.rokamericas.com/founders.html
  • neutron wrote: »

    Company Search >> Business Details

    Business Name: ROK GROUP LIMITED
    Registered Business Office: Floor 1, Liberation Wharf, Esplanade, St Helier, JE2 3AS.
    Business Code: RC Registration Number: 106660
    Dissolved Date: N/A Year End (DD-MMM): N/A
    Date Registered: 05 Oct 2010

    https://www.jerseyfsc.org/registry/documentsearch/NameDetail.aspx?id=263594
    Not Again
  • if anyone dares to use this site I got a code for extra 10% off "stay10"
  • 1984ReturnsForReal_2
    1984ReturnsForReal_2 Posts: 15,431 Forumite
    edited 16 October 2010 at 5:52PM
    if anyone dares to use this site I got a code for extra 10% off "stay10"



    Not a chance unless you can tell me who are the shareholders of ROK Group Ltd (Jersery not anywhere else) :eek:

    Oh. And where they live.


    Oh. And any physical ailments they have that I can target if they take my money.
    Not Again
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