60% off @ www.memorybits.co.uk

liam8282

My livechat:

Duration (actual chatting time) 00:26:21 Operator helen Chat Transcript
info: Welcome to Live Chat. One of our operators will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'helen'
you: Hi, I have read the emails and updates on your site. Please could you tell me the situation with order no XXXXXXXX
helen: Thank you for waiting. I'll be with you in just a moment.
helen: I will be right with you.
helen: your situation , we are unable to fulfill your order , the stock has been seized by the liquidator, you can try to get your money back via your bank yourself, or you can hold untill globel direct send us individuall customer accounts
you: so if I wait, will I receive a refund?
helen: we are not obligated to refund and strongly suggest you try your bank credit card etc
you: why say hold until you get the customer accounts then? simple question: are you or are you not going to refund or fulfil the order?
helen: i am told we can do neither at this point in time , i do understand your frustration in this matter, and are doing what we can to resolve you situation
you: ok thanks for your help.
info: Your chat transcript will be sent to XXXXXXXXXX at the end of your chat.

jjyxk845

Nicole is just as helpful!

Keep trying to get your money back through other methods and stay clear of this company. One thing I'd like to say as a Channel Islander from Guernsey is that 99.99% of companies run from here are not as dodgy as this one.




info: You are now chatting with 'Nicole'
you: hi
you: i'm trying to track order #*******
Nicole: just a moment
Nicole: I'll have a look
Nicole: Dear Customer
Nicole: ********************************************************
Nicole: Important information regarding your outstanding order with us
Nicole: ********************************************************
Nicole: As you are now hopefully aware from the email we sent to you over the weekend, zoombits are now under brand new ownership by Rok Group Limited, as of 14 October 2010. The previous owners are continuing in the process of going into liquidation, and have called a meeting of the creditors of the company in relation to this; to which further details will be posted on our website as they become available.
Nicole: As advised in your previous email, we have now begun the process of individually analysing each and every outstanding order within our records that we have inherited from the previous owners.
Nicole: We have found that you are still awaiting delivery of your order placed recently
Nicole: Unfortunately, at this time, we are unable to verify or fulfil your original order made before Rok Group's new ownership of zoombits. Although Rok Group has no legal obligation to fulfil this order, we certainly do not want to cause you any extra trouble - we are very aware that you have been caught up in the Company's 'change of ownership process'. In order for this situation to be resolved as quickly as possible, we highly recommend that you begin the process of claiming back any monies that have left your account in relation to this order from your bank.
Nicole: We fully acknowledge that on this particular occasion, this may have been a stressful shopping experience with ZoomBits.de. We assure you that as the brand new owners of this already successful store, this is the beginning of a new process of striving to achieve excellent levels of Customer Service with all previous and future customers.
Nicole: Although it will take up to a week from today for us to get the site fully operational, we would like to offer you a 25% OFF EVERYTHING promotional code to use at checkout when we are up and running once more. Your promo code: ROK25 is valid until 7 November 2010.
Nicole: We thank you for your time, patience and hope to see you shopping at zoombits in the future.
Nicole: Kind Regards
Nicole: The ZoomBits Team
Nicole: (Rok Group Limited)
Nicole: Please note that Rok Group has no association with the previous shareholders or Boards of the previous owners of this website.
you: lol are you real person or a automated system?
Nicole: a real person,
Nicole: I have sent you the e-mail for you to fully understand what the situation is
you: ok. Its just that seem to be the response everybody is getting!
Nicole: sure, I understand your frustration,
Nicole: we most probably will have the phonelines open from next week onwards
Nicole: and we would be able to explain you what to do
you: ok thanks for you time

misspiggy2010

Have any of you stopped to think about the staff you are abusing on here. They are just doing thier jobs. The company went into liquidation, it is not thier fault of this, the new owners seem to be willing to help I have also been on live chat regarding my order and taking into account the situation, they are all trying thier best to resolve as many of the problems as possible... The company from which we purchased from has been liquidated - !!!! happens!!!

liam8282

misspiggy2010 wrote: »

Have any of you stopped to think about the staff you are abusing on here. They are just doing thier jobs. The company went into liquidation, it is not thier fault of this, the new owners seem to be willing to help I have also been on live chat regarding my order and taking into account the situation, they are all trying thier best to resolve as many of the problems as possible... The company from which we purchased from has been liquidated - !!!! happens!!!

When the staff fob you off with automated responses, or blatant lies, they deserve any abuse they receive.

Although, I fail to see any actual abuse from the web chats posted on this thread.

Also funny how this is your first post.

If you work for memorybits perhaps your time would be better spent sending out all of the emails you have promised.

1984ReturnsForReal_2

misspiggy2010 wrote: »

Have any of you stopped to think about the staff you are abusing on here. They are just doing thier jobs. The company went into liquidation, it is not thier fault of this, the new owners seem to be willing to help I have also been on live chat regarding my order and taking into account the situation, they are all trying thier best to resolve as many of the problems as possible... The company from which we purchased from has been liquidated - !!!! happens!!!

I take it you are the staff.


Can you tell me exactly how many "staff" they now employ?

neutron

It looks as though there is an increasing number of Jersey based internet businesses of questionable integrity and ROK maybe just the latest addition. Given that Jersey police are not prepared to investigate possible fraud of UK mainland customers without a referral from UK police and the UK police are not prepared to refer to Jersey, it looks as though the island has become a paradise for internet fraudsters.
Beware of any Channel Island internet business unless it's known to be trustworthy and even then consider that memorybits apparently once were.

Mr_Ploppy

So has anyone got anything out of Rok, has anyones original order being process by them once Rok took over ?

Just got email saying were not going to fill your order.

Just asked if the could fullfill part of the order if they no longer had all the bits. After their normal blurb, see all live chat text.
"NO" was the short answer.

Basicaly bog off, and tuff luck. Try and claim money back if you think your hard enough.

ACon

So much for we will try to help people individually, theyre not helping anyone I got the email saying -


As advised in our previous email sent earlier this week, we have now begun the process of individually analysing each and every outstanding order left unfulfilled by the previous owners. We believe that you may still be awaiting delivery of your order. Despite us having no legal obligation with regards to this order, over the last couple of days our teams have been working hard and doing our best to help you where possible, and hope that you will continue to use our site in the future.
Unfortunately, at this time, we are unable to fulfil your original order made before Rok Group's new ownership of memorybits.co.uk. Therefore and in order for this situation to be resolved as quickly as possible, we highly recommend that you begin the process of claiming back any monies that have left your account in relation to this order. We are in discussions with the collection agents to try to help expedite any claim for refunds.


They kinda contradict themselves.. as they end it by saying actually we're gonne do F all, contact Paypal/credit card. Theyre not taking any responsibility over the previous orders!

As for offering me 25% off hahahhahahahahahahahhahahahahahahahhahahahahahahahhahahahahahahahhahahahahahahahhahahahahahahahhahahahahahahahhahahahaha is all I can say! Good luck with your "successful" business.

pepsimax

It looks like everyone got the same email then lol... I will not be using the site again and I will be advising others to do the same

1984ReturnsForReal_2

ACon wrote: »

We are in discussions with the collection agents to try to help expedite any claim for refunds.

Now that one line there gives quite a bit of the game away.