Fast4/V21/Biscit (merged threads)

Former_MSE_Archna

Hi guys,

Just to let you know we are looking into this and will update you with any news when we get it.

wallet_2

as per my post yesterday , hugh has made a statement to us v21/fast4 customers stating as he said to me yesterday that our T&C's will remain as they are unless we choose to change to a biscit package

http://portal.v21.co.uk/index.asp?exec=ceosmessage&htype=2&channel=CEOs%20message%20to%20V21%20customers

wallet_2

new info on the loss of our members area here

https://secure.ispserve.co.uk/sec/file/customer/files/maintenance.asp

i feel that maybe slowly but slowly they are bringing things to normality

GuessWho_2

I want to say straight away that i have cancelled my contract by post, but i have yet to receive confirmation of that.


The latest statement is welcome, and goes some way to reassuring people, but i don't think answers the REAL issues or goes quite far enough.

The statement appears to be mainly addressing minimum contracts.
Indeed, it is titled "Scrapping of minimum contract terms"

I didn't think that was the issue.

"I'd like to assure you that this policy does not apply to V21 customers who choose to remain on their existing package; their terms and conditions remain unchanged."

The confirmation of keeping V21 terms is welcome, but do people have to choose that option, with the default, if not requested, going over to Biscit?


I presume the v21 terms referred to in the statement are not these on the V21 website....

http://www.v21.co.uk/terms_and_conditions.asp

....but the ones we currently hold.

and now we know that it appears we hold different T&Cs for the same product, since the updating procedure has not been correctly carried out previously.


When you try to sign up to broadband from the V21 website, click on the package icon and you are immediately re-directed to the Biscit website.

Now, if that is the case, then why were the terms published on the V21 website if they don't apply to existing customers?


Leaving charges have not been addressed!!

It appears people have already been hit by this, see here .....

http://www.ispreview.co.uk/talk/showthread.php?p=164803#post164803

.....and you can read his blog here...

http://www.thecaretakers.net/biscit.html




Now on the portal, it's interesting that if you go to sign up for dialup on the V21 website,

then it opens the V21 secure portal no problem - Try it - click the Continue button

http://www.v21.co.uk/dialup/go2reg.asp?pkg=payg


but if you go to their new members portal, all you see are a couple of jpeg/gifs

https://secure.ispserve.co.uk/sec/file/customer/files/images/members-area_02.jpg

https://secure.ispserve.co.uk/sec/file/customer/files/images/members-area_01.gif

Which suggests that the portal could be available, but is being re-hashed ?

Or possibly removed to make it difficult for customers to cancel ?

So there are still questions which haven't really been addressed properly



More clarification on leaving charges and speedy processing of account cancellations would be welcome, please

Regards

Titania777

Thanks Guess and alared.

As far as I'm concerned, Fast4 have not provided the service they promised me and I will be writing, as suggested, to cancel (just in case).

From what I remember, I only have to give a months notice. There was no yearly contract or such like or I would not have signed up. I have the dial up so it's £4.99 and will be contacting my credit card provider to make sure no more payments are taken (hopefully) after I cancel (wanted to change to DD but was unable).

I can't find my t's & c's at the moment (which is rather worrying) and I'm sure nothing came as a hard copy. I signed up about February this year by telephone and have checked all my emails with no joy.

Guess - your t's & c's say the following;

You acknowledge therefore that withdrawal of your authority for the card to be debited or any attempt to persuade your credit card service provider to charge back any monies debited lawfully under these terms will be treated as the criminal offence of fraud and carries a standard administration fee of eighty pounds (£80).

I'm now wondering if I should have charged them £80 when they committed the 'criminal offence of fraud' and took too many payments without my permission :rotfl:

exprog

Titania777 wrote:

From what I remember, I only have to give a months notice. There was no yearly contract or such like or I would not have signed up. I have the dial up so it's £4.99 and will be contacting my credit card provider to make sure no more payments are taken (hopefully) after I cancel (wanted to change to DD but was unable).

Titania777:

I saved a copy of the T&C’s on the day I joined i.e. 1/9/06.

The relevant extract is:


“Am I tied into a specfic length of contract?

Our dial-up service is provided with a no contract term. ADSL contracts are standard with one year. Cancellation for dial-up and ADSL accounts must allow 28 days notice and can only be done from within your customer members area.”

However, when I phoned to join I verbally checked a few things with the helpful woman I spoke with. She said that cancelling the contract is done from the member’s area and takes effect on midnight of the day you do it. She added that people sometimes phoned up annoyed that they had been taken off the service when they had paid for another month; they thought they had to give 28 days notice; therefore it was best to terminate on the last day of the current month’s contract. I said that 28 days was stated on their website. She was surprised and said that was a mistake and she would get someone to look at it.

Ed500

I wanted to cancel a couple of weeks ago but the members area said I was currently in contract and I wouldn't be able to do so until the 26th Now the memebers area is down!! How convenient..

maraba1606

As an ex fast4 member and now a v21 member I have been offered the chance to join up to biscits existing freemax scheme (broadband line rental and 12 hrs free phone calls per mth.) First 6 mths £19.99 Anybody tried it or know anything about it

alared

Noticed last couple of days I`ve been getting cut off after one hour.
Always used to be two,looks like Biscit are breaking more T&C`s!

Geoffo_M

alared wrote:

Noticed last couple of days I`ve been getting cut off after one hour.
Always used to be two,looks like Biscit are breaking more T&C`s!

Alared - is that with dialup or BB? I ask because I am on dialup and apart from 10 mins yesterday morning, I haven't been able to connect at all. This was on the old number (08089933025) even though I received the email telling me I was on the new number (08089916234).

Not sure whether I am still with fast4, or now with V21(Biscit)

Geoff