Tesco misprice discussion area part 11

mcdonag

k60sav wrote:

Thankyou mcdonag, went very quickly to tesco following your r&r (had to go shopping) started to shake (as im not very big and knew cs was looming if i got it lol) as i saw the gotw the godfather and xbox £20 off poster, didnt have enough cash on me but text my cous (fellow mse'r)to quickly check your game you bought via my mobile lol she confirmed was godfather, dashed home borrowed a couple of hundred off hubby(looking very confused but handed it over nevertheless) shot back up there with my 13 yr old, he played it like a champ, 'thanks mum', got to cs, 'mum wasnt £20 supposed to come off'...'oh was it go and check.'.nice cs lady..goes with him, 'yep your right', too much for her to authorise, half an hour wait manager came full r&r name and address taken, not mine tho lol and a very happy 13 year old and an even happier 11 year old and a very miffed hubby
thankyou mcdonag.
thats xmas taken care of for them.;)

No thank you for the post, nearly brought me to tears!!!

The whole purpose of posting misprices is so that others can go out a try it themselves.

I am really pleased for you and your family and hope that your boy enjoys his new toy.

Word of warning though. Please fully explain to your son exactly what happened tonight. Explain about the policy and that it is Tesco that is breaking the law, not you. What you did was complain about being overcharged.

I'm saying this because my boy came home the other day and asked me if I had stolen anything else today!!! After explaining the policy and the history behind it, he now knows that I did nothing wrong. Scary moment though.

Well done though and I hope it has given you courage to go out and get some more.

MyUserNamesTaken

Constantine wrote:

Chances of a camera picking up the details of an individual sale are slim to non-existant.

What problem with your card? Required athorisation? C & P not working?

Considering the amount the OP has spent and had refunded on his card recently, I would say that authorisation was required (unusual activity). This could also explain why the CS person accused him of using someone else's card.

Coupon-mad

dr_shabzzz wrote:

can anyone help me out with my earliest post??

im just worried because i have a reciept which says -320quid but doesnt mention what for...although that can be proven by cameras can it not? I can argue...why else would they have given me 320quid!

other main thing is that my card WAS charged but i hadn't collected the item yet...the CS woman insisted that she recitified it before the point of sale...

any advice would be great

Well, once you had paid for the item it was your property (even though you had not picked it up from CS yet). So the transaction had taken place and you were overcharged, so you should have had R&R. I take it they kept the item and made you take a refund, even though the item was yours and you didn't want a refund?

The bit about using another card in a different name is a terrible accusation which I would NOT let lie. She was accusing you of card fraud! I would contact HO on Monday, think through what you need to say first.

How did she get you to put in your pin number for the refund? I assume you were under duress, in which case posts on the previous discussion thread would be worth you trawling through (Kondormid or MUN'taken were they posts by you, maybe the OP can pm a copy to dr_shabzzz?).

chloejane_2

well i went to see what i could find and found celebrations 2 for £5 out of date sel, cs told me to come back tomorrow after they checked the sel but i said no cant we do it now im working tommorow went and got it and they only gave me another box of celebrations and i bottled being confrontational as my kids were so pleased with the free box, i will learn from this and be stronger next time, the bratz album and thomas album do go through as 2 for £8 im gutted kids again did very well lol.

frequent

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Ayrshire_2

I went into a store tonight on the way home .. just for a look around. Is it just me or does anyone else feel like a criminal walking around looking at shelfs etc?

Anyways ... didn't spend to long but spotted the Philips HiFi ..... big 'clear' price label holder right in front of it ... but no ticket!! Looked very like they'd been round n swiped the label out to save any R&R's. Didn't check or scan anything else... no sign of any posters with offers etc.

Maybe that store was on the ball ... dunno.

Gonna try a different one tomorrow. Do you just walk up to CS straight from the checkout and say ..."Excuse me i've been overcharged on some goods" ?

Sorry if it's a daft question .. just some general pointers would be good.... might make me feel less like i'm the bad guy

ta

Constantine

MyUserNamesTaken wrote:

Considering the amount the OP has spent and had refunded on his card recently, I would say that authorisation was required (unusual activity). This could also explain why the CS person accused him of using someone else's card.

Certainly possible. Could also explain why the CS person "was trembling, her hands were shaking" as it flags the same for a card which is being fraudulently used.

wlfc1

Ayrshire wrote:

I went into a store tonight on the way home .. just for a look around. Is it just me or does anyone else feel like a criminal walking around looking at shelfs etc?

Anyways ... didn't spend to long but spotted the Philips HiFi ..... big 'clear' price label holder right in front of it ... but no ticket!! Looked very like they'd been round n swiped the label out to save any R&R's. Didn't check or scan anything else... no sign of any posters with offers etc.

Maybe that store was on the ball ... dunno.

Gonna try a different one tomorrow. Do you just walk up to CS straight from the checkout and say ..."Excuse me i've been overcharged on some goods" ?

Sorry if it's a daft question .. just some general pointers would be good.... might make me feel less like i'm the bad guy

ta

I always walk straight up to CS, most people check their receipts straight from the checkout.

Coupon-mad

Ayrshire wrote:

I went into a store tonight on the way home .. just for a look around. Is it just me or does anyone else feel like a criminal walking around looking at shelfs etc?

Anyways ... didn't spend to long but spotted the Philips HiFi ..... big 'clear' price label holder right in front of it ... but no ticket!! Looked very like they'd been round n swiped the label out to save any R&R's. Didn't check or scan anything else... no sign of any posters with offers etc.

Maybe that store was on the ball ... dunno.

Gonna try a different one tomorrow. Do you just walk up to CS straight from the checkout and say ..."Excuse me i've been overcharged on some goods" ?

Sorry if it's a daft question .. just some general pointers would be good.... might make me feel less like i'm the bad guy

ta

An empty clear label holder would suggest to me that someone got there before you for that R&R!

As for going to CS, previous advice is correct (see other posts on this thread). Say as little as possible except if they offer the difference, when you will need to cough and say 'errr, but what about your price promise policy on that blue poster up there?'

wlfc1

Constantine wrote:

Certainly possible. Could also explain why the CS person "was trembling, her hands were shaking" as it flags the same for a card which is being fraudulently used.

bit OTT though, I generally have to get my card authorised (especially as whenever I buy anything from Tesco, they seem to always give me my money back)