Tesco misprice discussion area part 11

Deedee73

Hardly naughty, I mean staff are customers too! It's not like the policy is a big secret! I would only think it would be valid if they were phoning their mates before removing SEL's etc.

Clasics

I meant naughty in the sense of them getting there before us, DeeDee!

spa2k

MyUserNamesTaken wrote:

If memory serves me correctly, I'm sure a former Tesco employee posted that she'd been sacked for using R&R in another store. I can't remember the exact details, but she was sacked for Gross Misconduct, even though she hadn't done anything illegal.

I seem to recall the said poster, i believe they got around £100 of beer...along with the sack.

Deedee73

one of my family members is dying to come on the "Tour De La Tesco" with me, but they are frightened they would get the sack!

krakan

Quick question fr you lovely folks (I can't face reading all 106 pages to see if opinions have already been offered!) but:

On the whole, how difficult do people find it to get R&Rs honoured on expired SELs? ie when the only 'lower' price advertised is the yellow SEL which has, say, yesterday's date. I know from experience that the 'you should have checked the date' argument is a favourite of CS staff, so what's the retort? Obviously I would say 'No, I shouldn't look at the bloody date, you should make sure the prices are right, idiot' or words to that effect, but is there a tendency for the stores to refuse R&Rs on 1-day-old expired SEL promos?

Clasics

Never once had a problem, personally speaking...

krakan

Even on larger purchases? I would imagine that by now the staff are wise to folks who suddently have the urge to buy an xbox the day after the promotion ends!

Bdaggers

@krakan

In my experience the CS staff have never argued with me about an out of date SEL - they just accept that Tesco have made a mistake and have unlawfully over-charged me - which is exactly what has happened. But yes, the responsibiltiy is on their shoulders (not ours( to update the SELs, and you should assume the big price is what you pay without reading all the small print.

These are almost the easist R + Rs to get. The only easier way is with a stickered product that shows a lower price than you have been charged.

Also, I have been told by Dundee Customer services that the R + R policy applies even if you are over charged by 1p on an item of £1000. So the value of the product does not excuse them of their legal duty.

Good luck with R + Ring - its pretty addictive !

nhp

Sorry for being dumb, but what does R+R mean in the context of the posts above please?
Thanks!

sainthalo

Just repeating a post made earlier in the thread that probably noone saw due to the pace of this thread!

If anyone wants to have a look there is a website set up about this and other problems with tesco.

http://tesco-complaint.blogspot.com/

please could you have a look and vote in the poll about tesco

feel free to leave comments and even post your own articles (anonymously) - some two MSE'rs have already posted articles anonymously and you can read them on http://tesco-complaint.blogspot.com/

enjoy!