JJB gave grandsons ipod away.

zaksmum

My young grandson was in JJB with his dad trying on trainers and unfortunately left his ipod there. They went back to the shop as soon as they realised, about an hour later.

The manager said they'd found it, but it had already been claimed.

My son asked how this could happen so the manager looked at the shop cctv tape. This shows a staff member bringing the ipod to the pay area and saying to the manager "Someone's left an ipod here." The manager says "OK, just put it in lost property".

There's a woman standing paying for her purchase via credit card next to him listening to this.

The woman leaves the store, returns two minutes later and says to the manager "Has anyone handed in an iphone?" (Not ipod) .

The manager says, "Do you mean ipod?". The woman hesitates, then says "Yes, I meant ipod".

The manager sends a staff member for it, and the woman takes it and leaves quickly.

When my son saw this, he asked if the woman could be traced as she paid with credit card. The manager says "That's not allowed" and adds it's not JJB's fault so they can't and won't do anything about it. Son contacted the police but they say it's a civil matter, nothing they can do. Wrote to JJB Head Office and got the same reply.

My grandson 1s 11 years old and got the ipod for his birthday. It cost £150 and the excess on my son's house insurance is exactly £150...plus he paid with cash so no credit card insurance either.

Is there anything he can do? I would've thought JJB are in some way responsible as surely they should safeguard lost property if willing to take responsibility for it in the first place?

geri1965_2

Surely it is theft by the woman who took it? I would contact the police again and kick up a fuss. I also wouldn't allow myself to be fobbed off by JJB head office - write to them and say that if they do not reimburse you with the cost of a new ipod within 14 days you will take it further.

maninthestreet

JJB were negligent in not making any attempts to establish that the person claiming ownership of the iPod had legal title to it.

zaksmum

My son is the kicking up a fuss type!! I would have certainly classed it as theft - or at the very least, fraud - but the police got quite uppity with my son saying it's absolutely NOT, it's a civil matter and they are not allowed in a case like this to check the woman's contact details by the credit card transaction.

My son said if the woman had robbed JJB they'd soon look at the credit card details!! And JJB are now just ignoring my son's letters/emails and phone calls.

Prior to this they said, fine, go ahead and take it further, we're not liable and not interested either.

zaksmum

maninthestreet wrote: »

JJB were negligent in not making any attempts to establish that the person claiming ownership of the iPod had legal title to it.

Thanks maninthestreet, that's what I thought too.

My son asked for a copy of their lost property policy and JJB refused.

neviboss1

Why not print off this thread, stand outside JJB and hand a copy to everyone who goes in the door!

*gem*

The police should be helping. A friend of mine dropped some money in a shop because it fell out of her pocket while she was paying at the till. The police used the stores CCTV to trace the lady who had picked it up and made her pay it back. Keep on at the police.

Freddie_Snowbits

Was not the son negligent in the first place? I doubt if the store were negligent in a sense, someone walking in claiming I lost an iPod and there being one is I suppose a bit naughty of the real thief, it does not distract from the item being left in the first place.

Part of life’s rich tapestry, learn by your experiences and stop blaming others for your pitfalls

mjm3346

zaksmum wrote: »

Son contacted the police but they say it's a civil matter, nothing they can do. Wrote to JJB Head Office and got the same reply.

same principle here surely?

https://www.bbc.co.uk/crimewatch/appeals/2009/10/lostproperty_thief.shtml

zaksmum

Freddie_Snowbits wrote: »

Was not the son negligent in the first place? I doubt if the store were negligent in a sense, someone walking in claiming I lost an iPod and there being one is I suppose a bit naughty of the real thief, it does not distract from the item being left in the first place.

Part of life’s rich tapestry, learn by your experiences and stop blaming others for your pitfalls

Yes, of course my grandson was negligent in the first place, but he's 11 years old and we all know what 11 year old boys are like when it comes to paying attention to what they are supposed to be doing:)!! His dad didn't even realise the kid had the ipod with him till he got home and the lad realised he'd left it in the store.

zaksmum

Thanks for that link mjm3346. It does seem to be a similar situation. And JJB didn't even ASK for a name and address, just gave the ipod to the woman even AFTER she asked for an iphone first.

I just think they have a responsibility to safeguard lost property they accept for safekeeping till it's returned to the rightful owner. I'll show my son that link though.