NTL/Virgin Mobile. £10=300mins+300texts per month

oops_a_daisy

after waiting on hold for over 15 minutes ( me paying for ihe call this time on a 0870 number ) they are sending out a new mobile to me tomorrow - so thats another day wasted waiting for a mobile to arrive. Must say the offer is great but I have had non stop problems so I have just e mailed Virgin with a complaint. It has taken 2 attempts to set up my account and direct debit - both times they took my bank details but their first attempt failed ?, it has taken 3 attempts to port my number over from T Mobile ( which still has not happened ) and I will be on my second mobile phone tomorrow The staff are lovely when you speak to them but something somewhere is going wrong.

not impressed so far Virgin :mad:

The_One_2

I received my virgin sim and lobster phone today, can i set up and register the virgin sim, start using it like normal and then port my o2 PAYG number over at a later date? or do i have to have the PAC code before i set up the virgin sim etc ??

darude

The_One wrote:

I received my virgin sim and lobster phone today, can i set up and register the virgin sim, start using it like normal and then port my o2 PAYG number over at a later date? or do i have to have the PAC code before i set up the virgin sim etc ??

I believe you can port it anytime, it takes up to 7 days to port over. Best to e-mail them to check theteam[at]virginmobile.com

The_One_2

darude wrote:

I believe you can port it anytime, it takes up to 7 days to port over. Best to e-mail them to check theteam[at]virginmobile.com

sorry, i might be abit slow, but is ... theteam[at]virginmobile.com the email address i need to contact replacing the [at] with @ ??

Thanks

vindaloo

Just ordered 2 phones via the 0800 lobster offer number. When I rang up got the message that they were very busy & it could take over 1 hour, they actually answered within 2 minutes. Everything seemed pretty painless with a very pleasant guy on the end of the phone. Phones being delivered tomorrow (Saturday) even though I only ordered them at 5.30pm this evening.
I realise the lobster is a cr*p phone but I thought I might as well have it for the p&p charge of £2.99 each.
Do Virgin still use the T-Mobile network & if so will I be able to use my Virgin SIM in my Sony Ericcson T700i T-Mobile contract phone?

darude

The_One wrote:

sorry, i might be abit slow, but is ... theteam[at]virginmobile.com the email address i need to contact replacing the [at] with @ ??

Thanks

Sorry, it's just an anti-spam way of posting e-mail addresses. If you post an e-mail address with the @ on a message board, it is likely to get spammed.

So yeah, just replace the [at] with @

The_One_2

The phone comes with 64mb memory, but i cant seem to find any decent data cables or software for it, anyone help ??

secondly, are you allowed to have the phone unlocked? or does it say anywhere in the T&C's that you cant?

The_One_2

thirdly, am i within my rights to sell the phone on? i've had a play around with it today and its crap (but cant really complain for the £2.99 delivery)

foxyuk

The_One wrote:

thirdly, am i within my rights to sell the phone on? i've had a play around with it today and its crap (but cant really complain for the £2.99 delivery)

i will give u £2.99 for it then

oops_a_daisy

vindaloo wrote:

Do Virgin still use the T-Mobile network & if so will I be able to use my Virgin SIM in my Sony Ericcson T700i T-Mobile contract phone?

have just put the virgin sim into my T mobile phone and it works thanks for this