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eBay buyer wants a refund which I think is unjustified*update*

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Comments

  • macfly
    macfly Posts: 2,728 Forumite
    That could easily be done. The buyer would have to close the dispute after a partial refund.
  • Scarlett.1974
    Scarlett.1974 Posts: 2,765 Forumite
    macfly wrote: »
    That could easily be done. The buyer would have to close the dispute after a partial refund.

    This might be your best option then OP. At least this way you'll still have made *some* profit...... because if you take it back for a full refund you'll have to pay yourself the full cost of a repair before you could sell it again :)

    Good luck.
    You can't control everything in life....... your hair was put on your head to remind you of that :p

    Proud to be BSC no. 103
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I would ask her to take it to a repair place, whatever they're called for pushchairs & get a quote for the repair, on headed paper, emailed to you, once you have that you can offer to pay part of the repair.
  • Katinkka
    Katinkka Posts: 426 Forumite
    Looks like she bought another one a few days after on her profile. Maybe she likes that one better? SOmething to point out to paypal in my opinion.
    :heart2:I have a child with autism.:heart2:
  • lindos90
    lindos90 Posts: 3,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    What is she saying has broken?

    Katinkka wrote: »
    Looks like she bought another one a few days after on her profile. Maybe she likes that one better? SOmething to point out to paypal in my opinion.

    How can you see this, I'd love to know! On the bid history all bidders names are ***'ed out. Is there a way to see who the winning bidder is? Looks like whoever they are, they have low feedback (97%)
  • gillyjelly
    gillyjelly Posts: 64 Forumite
    Well I have now been in touch with Paypal and Ebay and I am waiting for the buyer to return the item to me........How they are actually going to do this is will to be very interesting as from the following Ebay listing 120603768642 it looks to me as though they have already sold MY stroller, the day after receiving it!!!
    It will always be impossible to please everybody all of the time but so long as someone is happy with me somewhere at some point, my job here is done!
  • gillyjelly
    gillyjelly Posts: 64 Forumite
    lindos90 wrote: »
    What is she saying has broken?




    How can you see this, I'd love to know! On the bid history all bidders names are ***'ed out. Is there a way to see who the winning bidder is? Looks like whoever they are, they have low feedback (97%)
    I have just discovered a very useful site thank goodness (which I'm sure others on here know about) called goofbay. :T
    It will always be impossible to please everybody all of the time but so long as someone is happy with me somewhere at some point, my job here is done!
  • DaveLy
    DaveLy Posts: 185 Forumite
    hah, thats crazy

    You sell this item for £89.99 on 27th July

    They re-sell this item for £99.99 on 3rd August

    They leave FEEDBACK on this item on the 6th August saying thanks

    Now they put in a claim it's broke...
  • gillyjelly
    gillyjelly Posts: 64 Forumite
    DaveLy wrote: »
    hah, thats crazy

    You sell this item for £89.99 on 27th July

    They re-sell this item for £99.99 on 3rd August

    They leave FEEDBACK on this item on the 6th August saying thanks

    Now they put in a claim it's broke...

    YUP! :mad:
    It will always be impossible to please everybody all of the time but so long as someone is happy with me somewhere at some point, my job here is done!
  • DaveLy
    DaveLy Posts: 185 Forumite
    Well he re-sold it to one of the following ebay users, given the auction finish date of 3rd I'd say t1eresa was the buyer. (delivery in a day?)

    Was their any distinguishing marks, contact t1eresa and see if they have the original ?



    "blueeyes2608" feedback on 4th August
    quick delivery excellent communication highly recommended ebayer A++++++++++++


    "t1eresa" feedback on 11th August
    LOVELY ITEM GREAT COMMUNICATION THANKYOU VERY MUCH 100% ++++
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