Groupon/Photobox £8 Voucher disappointment.

Miles16v

I ordered first thing in the morning last Wednesday, and all I've heard that is that my code wont be delivered by email, that it will arrive by other means.

I was hoping this meant carrier pigeon, but it hasn't arrived yet.

I'll drop you an email Penny.

Duncasby, that 70 people will be the ones in your city, so across the country it will be many more.

I agree that MSE continuing to promote this company really stinks. I bought a Sunglasses shop voucher from them before and it was an absolute shambles, even if I did ultimately get my discount, along with a lot of stress.

I gave them a second chance, thinking they'd have sorted themselves out, but clearly this company, Forbes list or not, is far from ethical, and unfortunatly the association makes MSE just as questionable.

Danica

Got e-mail from Groupon with apology and code. Thanks Penelope.

mummy4monsters

Hi all, just to say I have had the same problem with Groupon (never again!) I have made a paypal claim as I paid though paypal but they are still avoiding giving me a refund. However I contacted photobox directly after having no joy at all with Groupon customer services, they were very helpful. They replied to my email within the hour and added £30 worth of credits to my account.

RubyMarmalade

Hi Penelope,
I hope it's not too late to email you but I too haven't received my email with the voucher code on. They have took my money and I've checked my spam folders but still no joy.
I have emailed them a few days ago but not heard back yet

Former_MSE_Penelope

Hi RubyMarmalade,

no it's not too late to email me, I'll forward it on to Groupon.

RubyMarmalade

Many thanks

Groupon_Company_Rep

Dear all,

First of all, huge apologies from us for the problems that you have experienced with the Photobox deal and many thanks for your voucher purchase.

These problems only affected a small proportion of purchases, and stem from changes to our systems which led to a technical glitch. This is what caused delays in getting the codes to some of you.

We will always ensure that you get the codes so that you can redeem your voucher, or if this is not possible, we will issue you with a full refund. In this instance, we do have codes for every customer – so please contact support@groupon.co.uk if you have not received them already. We are truly sorry that every experience with us can’t be perfect, but the reality is that sometimes when dealing with high volumes in many different cities there is potential for occasional challenges and miscommunication – and when this happens we promise you that we work very hard to resolve the issues.

Kind Regards,
Groupon Customer Services

duncansby

Well Groupon - I have emailed you 3 times, emailed Penny, and spoke to 3 people on the phone who all promised to sort it out, and I'm still couponless, so quite frankly I don't believe a word you say

Miles16v

Groupon_Company_Rep wrote: »

Dear all,

First of all, huge apologies from us for the problems that you have experienced with the Photobox deal and many thanks for your voucher purchase.

These problems only affected a small proportion of purchases, and stem from changes to our systems which led to a technical glitch. This is what caused delays in getting the codes to some of you.

We will always ensure that you get the codes so that you can redeem your voucher, or if this is not possible, we will issue you with a full refund. In this instance, we do have codes for every customer – so please contact [EMAIL="support@groupon.co.uk"]support@groupon.co.uk[/EMAIL] if you have not received them already. We are truly sorry that every experience with us can’t be perfect, but the reality is that sometimes when dealing with high volumes in many different cities there is potential for occasional challenges and miscommunication – and when this happens we promise you that we work very hard to resolve the issues.

Kind Regards,
Groupon Customer Services

I emailed support@groupon.co.uk on the 18th, emailed Penny yesterday and have still not heard anything at all.

Very unhappy. This fiasco after the sunglasses shop deal means I'll never have a good word to say about Groupon, and boy I can talk! (Unless they sort out my voucher and provide some form of appropriate compensation!)

gregdedman

Its all a little too late Groupon, this deal is well over a week old and there was absolutely no issue with you taking my money within hours and yet zero communication from you since!
Oh and 5 working days to get my refund back? Come on, we live in a 21st century country where you can take money from one account and have it resting in your pockets at the drop of a hat. Of course you're a business, and you make a profit from these deals, but you must deliver what you promise. Have a look at the amount of people who have viewed this thread since I posted my first concerns....almost 5,000.
Where those who have not been affected by this fiasco may use you again, 5,000 people have followed the terrible way you have dealt with this issue and what is they say?....one person tells 3 people, those 3 tell another 3.....theres going to be a lot of people hearing how awful Groupon have been.

For me, its way too late....a refund is making its sorry way back to my account sometime in the next week and although an apology is a start, the damage is well and truly done.

Never again Groupon!

Greg