I Don't Wanna Talk to Talk Talk

Paul_Varjak

I now have a copy of the script provided to Talk Talk sales staff:

"If, at any point of the call, the customer make reference to the line being used as a business, the following statement must be read...

We can set you up on a residential package, but please be aware though you may not be able to access certain business services, the business faults and repair service and the line will need to be in your name and not the business name.

If you prefer to have a business line, we can have the business team contact you, or you can contact them on 0800 083 3003. Would you like to set up a residential line or a business line?"

pmduk

The one fact I have gleaned from this post is that Talk Talk Representative is telling us not to trust what TalkTalk's own sales reps tell you. As a result I've just binned their brochure I was considering for my internet/phone service.

Thanks for the warning.

Paul_Varjak

A note has now been added to my Talk Talk account to say that I may use my talk Talk landline for business use. That note has been added by MONIQUE who is in an Associate Trainer in charge of a team in Talk Talk's Cape Town call centre.

I also have a communication form Talk Talk in the form of an e-mail, saying I can use my Talk Talk residential landline for business purposes.

I would suggest that anyone should ignore the advice of the Talk Talk representative on this forum (apparently his name is MARK). MARK even refuses to believe that TALK TALK have a call centre in the Philippines! MARK is clearly a man who only believes in what he has to say is correct and that everyone disagreeing with him must be wrong.

MARK even suggests that Talk Talk sales staff tell lies because they are on sales commission, whereas he (MARK) must be telling the truth because he does not receive sales commission. Just how pig-headed can anyone be?

MARK, would you like the address of Talk Talk's call centre in the Philippines?

Paul_Varjak

One thing I have now learned from all my dealings with Talk Talk over this issue is that Tall Talk staff themselves choose whether they send out cusotmer satisfaction surveys for the sevice they have provided!

Not only that, but the Customer Service representative will actually judge YOUR likely reponse to the survey before sending out the survey!

Can anyone think of a better way to skew a survey? And maybe Talk Talk represntative on this forum could send me a customer satisfaction survey for the service he has provided on this forum?

Maybe that is why Talk Talk claim that over 90% of their customers actually recommend them?

lindos90

Paul, remind me never to get into a debate you, I would loose every time!:rotfl:(Not that I work for TT, or that I lie, but I know you like to get your teeth into things, and you always know what you are talking about!

I couldnt believe the rep implied the sales team lie to get a sale, astonishing!

I had a call from talktalk today, asking if I wanted to upgrade my account, I had great delight asking them for a password, to make sure they were talktalk before I would discuss this, (I was inspired by post one, thank you!) It certainly flumaxed her, she didnt have a response in her script she could use! I think I'll use that approach every time!

whatajoke1

Paul_Varjak wrote: »

Talk Talk representative on this forum

More than likely Mark Davis

I’m Mark, I have worked for CPW for nearly 4 years. After 18 months on Mobile Support as a Senior Adviser, helping train customer service agents, I moved over to TalkTalk’s CEO’s Office to handle complaints.

During the last 2 years I’ve dealt with many different customer service and billing issues, encountering some of the most intriguing problems I could imagine. My niche is customer service, investigating and resolving issues using my knowledge of products, processes and procedures across the business. I’m looking forward to bringing some of this experience to the Members Forum

Fair play to High Level Complaints team though. IF you can get through to them they do sort problems, its just a shame they're the only ones that can sort the huge mess out that talktalk sales are causing.

Paul_Varjak

@lindos90...

Everyone believes they are right, of course!

Paul_Varjak

Talk Talk sales staff are currently calling existing Talk Talk customers who have the Essentials package, trying to get them to upgrade to the Plus package.

One of the claims that sales staff are making is that upgrading to the Plus package will give existing Essential package customers, faster internet access!! This claim is a blatant lie!!

Essential Package customers get EXACTLY the same broadband speed as Plus customers (up to 24 Meg). At least that is how Talk Talk advertises the Essentials package to new customers: If you don't believe me, you can read their advert here...

http://broadband.talktalk.co.uk/products/broadband/

You can also read their press release, entitled: "TalkTalk gives 24meg speed to all customers - for free":

http://pressoffice.talktalk.co.uk/news/item/talktalk_gives_24meg_speed_to_all_customers_for_free/

So, who is correct, the sales staff or Press Office/TalkTalk adverts?


According to TalkTalk, the maximum speed my line is capable of supporting is 2 Meg and that is what I actually get in practice, so how will upgrading to the Plus package give me faster access?

MothballsWallet

Paul, if they call you again, just ask them for a CARN (Communications Authorisation Reference Number) before you can talk to them.

I tried that with their last caller who got through to me, and it completely stymied her script

whatajoke1

MothballsWallet wrote: »

Paul, if they call you again, just ask them for a CARN (Communications Authorisation Reference Number) before you can talk to them.

I tried that with their last caller who got through to me, and it completely stymied her script

problem is, because the sales teams are seemingly running amok at talktalk, even saying no gets you put on a new contract without your knowledge.

It is a bloody disgrace that talktalk have known about for months.