Sky, Virgin & BT TV Haggle down prices and get serious discounts Article Discussion

stephenliverpool1

teddysmum wrote: »

I think calling is better, as I have only once had a foreign call centre by phone ( an information call), but all via chat were foreign (ie working from a script with no discretion).

Disagree. When I was on chat last year (I think it was during a weekend) and was with India, I was offered a good deal (50% off and no contract). Just make sure you save the chat and send am em to record it.

misterbarlow

Had no real intention of cancelling the sky, but been out of contract since Aug, so thought i'd see if I could get a deal out of them...

Did a live chat, short wait to connect, and right off the bat just said
"Dont haggle with me or faff me about, I want to cancel, am switching to virgin for faster BB and to save money with deals they have on, so either make me a comparable offer to stay, or start my canc process..."

Agent came straight back with, free 12mths fibreUL upgrade (currently on BBUL), with free activation (£30), and also 50% off the tv and line rental for 10mths, on a 12 mths renewal...

All sorted in about ten mins!
Job done!!!

[Deleted User]

Total monthly cost with phone line and what TV package?

ylcm

Entering final month of 60% off, so went online chat to give one month notice. Agent on chat asked if they could phone me instead and offered another 60% discount - but only for 10 months. I asked if this meant another contract and they confirmed it would be for another 12 months. I stated I was only interested if the discount covered the full term; agent adamant that they can only offer 10 month discount, so I asked them to proceed with cancellation. MySky is already showing 50% discount for 12 months, so let the waiting game commence!

teddysmum

stephenliverpool1 wrote: »

Disagree. When I was on chat last year (I think it was during a weekend) and was with India, I was offered a good deal (50% off and no contract). Just make sure you save the chat and send am em to record it.

I can't stand the long wait for responses, foreign call centre people working from a script and the need for lots of typing.

teddysmum

misterbarlow wrote: »

Agent came straight back with, free 12mths fibreUL upgrade (currently on BBUL), with free activation (£30), and also 50% off the tv and line rental for 10mths, on a 12 mths renewal...

All sorted in about ten mins!
Job done!!!

You do realise that a 10 month offer reduces the reduction over 12 months to just over 40% ?


I refused to deal with any 10 month offers and, within days, received an offer of 50% off plus £50 credit, by email.

ScreamerUK

Hi there,

After successfully using the tips provided by users on the MSE forums 10 months ago (to negotiate a 10 month, rolling contract, 50% off deal), the time came today to, for the first time, negotiate a new deal to take over from the last one.

Unfortunately, I got a really stubborn guy this time who eventually gave me the same 50% off deal for 10 months... but as part of a 12 month contract. I was wondering if that's par for the course these days, or could I have achieved the exact same I had before (50% off, but no 12 month contract)?

Also, the guy (Paul) reckoned I'd only be paying for 1 month at full price because if I time giving 31 days' notice correctly, the last month's bill won't be for a full month... or something! I can't see how that works when it's a 12 month contract, but thought I'd ask if anyone can shed any light on an explanation! If it's the con I suspect/presume it to be and a 10 month 50% off deal is available without the 12 month contract, I might try to use it as a bargaining tool!

Thanks!

pen1

It's not a "con"- it's a discount, afterall!

The discounts that Sky reps can offer differ from customer-to-customer, with Sky's objective being to give the lowest discount required to retain your custom.

Customers often get better offers by negotiating harder- e.g. refusing initial offers and/or allowing the notice period to expire/their subscription to be "switched off" for a time.

I don't get the last bit either- if you give your notice 31 days before the end of the 12 month term, then it's 10 months at 50% and 2 months at full price; assuming that you don't receive/accept a new discount during the last 31 days!

Tromking

Tromking wrote: »

Just cancelled Sky via on line chat. Best offer was a paltry £10 discount for 10 months or reduce the bill for a reduction in the package. Advisor says that 60% discounts are never available, which is surprising given the posts on here.

Just had a letter through from Sky. Offer now 50% off for 12 months with a free HD+ box thrown in. Happy with that.

ScreamerUK

Thanks pen1! Sorry for the confusion - I used the word 'con' in reference to that last part regarding the 1 or 2 months at full price confusion, not the sort of deal being offered. The deal itself is all a game, of course!

I'd still be interested to know if 10 months at 50% is achievable right now without the 12 months contract commitment, if anyone knows or has negotiated such recently?