Sky, Virgin & BT TV Haggle down prices and get serious discounts Article Discussion

FloFlo

I've just been offered a lower package and 35% off no credit, which I have rejected and am on hold again.

FloFlo

cheekyreddevil wrote: »

I would cancel, hold out for the 50% off along with 12 months contract.. You have the upper hand here as your deal is about to expire and Sky won't want to lose customers, so the ball is in your court..
Hold your nerve...

I've been offered 50% and the 10/12 month option, I have said no but I have a very aggressive sales person the phone bordering on rude. I am keeping my cool at the moment and just repeating I want to cancel but am on hold again even though I have repeatedly said just cancel it please. Not enjoying speaking to this person. :mad::(

FloFlo

Well I am now on the cancelled list and waiting to see if another offer is given.

roxy28

FloFlo wrote: »

Well I am now on the cancelled list and waiting to see if another offer is given.

As i said a few posts above this post 7770, dad cancelled on the phone, it took 11 mins from start to finish, 20% offer was refused and has had nothing since, this was 6 days ago.

brewerdave

FloFlo wrote: »

I've been offered 50% and the 10/12 month option, I have said no but I have a very aggressive sales person the phone bordering on rude. I am keeping my cool at the moment and just repeating I want to cancel but am on hold again even though I have repeatedly said just cancel it please. Not enjoying speaking to this person. :mad::(

...Your unpleasant experience :eek:is exactly why I used online chat for cancellation & renegotiation last October!

Space_Captain

Jay1980 wrote: »

I used live chats a day after sky tv stopped working and it took around 15mins to get that deal. Forgot to add I also got £50 credit added to my bill so I pay nothing for 2 months. I tried to get £100 credit as that seems to be the norm around here but the advisor wasn't budging over that. Well chuffed over all.

Ok thanks. So you cancelled it and let it stop completely. That is how you get the best offers. I have to contact them when I have 31 days left (this Tuesday) and I will cancel it.

My live chat just says busy each time I come back to the page. Do you have to wait on the contact us page for someone to activate live chat at Sky and if you don't respond they switch it back to busy ?

FloFlo

Space_Captain wrote: »

Ok thanks. So you cancelled it and let it stop completely. That is how you get the best offers. I have to contact them when I have 31 days left (this Tuesday) and I will cancel it.

My live chat just says busy each time I come back to the page. Do you have to wait on the contact us page for someone to activate live chat at Sky and if you don't respond they switch it back to busy ?

Mine said busy for ages so I rang and got a horrible sales person.

FloFlo

brewerdave wrote: »

...Your unpleasant experience :eek:is exactly why I used online chat for cancellation & renegotiation last October!

online just says busy with a whirling circle for me, I gave up phoned and wished I hadn't, lol.

cheekyreddevil

Space_Captain wrote: »

Ok thanks. So you cancelled it and let it stop completely. That is how you get the best offers. I have to contact them when I have 31 days left (this Tuesday) and I will cancel it.

My live chat just says busy each time I come back to the page. Do you have to wait on the contact us page for someone to activate live chat at Sky and if you don't respond they switch it back to busy ?

If you have a message from Sky on your page and the live chat says busy, keep waiting as they know you have logged in and are waiting for them. Once they get to you they will apologise for keeping you waiting..
Most of the time though when you log on to your page, the live chat is available..


If you are just logging on to chat with them without a message you could be waiting hours..

djreid

Hi all.

I've tried using Live Chat to cancel Sky, but each time they say "you will have to call on 03442 414141 and they will cancel the service for you" and "this is the Retention Team. You will have to call on the number above thats customer service & they will cancel it for you."

Any suggestions? Am I using the wrong Live Chat link? Should I just ask to cancel my "Sky TV" instead of my Sky (i.e. TV, broadband and phone)?

Thanks!