Sky, Virgin & BT TV Haggle down prices and get serious discounts Article Discussion

superbigal36

Moneyineptitude wrote: »

No one who isn't eligible already will be able to "blag" this I'm afraid. The Sky operator will be able to see from each individual's account whether one of these letters have been sent.

You cannot possibly make that assumption.
So my account has details of 50% flyers attached to it then ?
Even though my account has been live since December 27th !!!

scottishgirl87

Del_Boy_Gupta wrote: »

Did you take this offer- if so how was it broken down? I presume it is the phone line which is cut and also half price internet?

Yeah I did take them up on it. They're giving me free broadband for 12 months (was £7.50 a month), taking my line rental down to £10 (was £15.40) and something silly like £1 off my TV subscription.

[Deleted User]

superbigal36 wrote: »

You cannot possibly make that assumption.

It wasn't an assumption. Anyone quoting the code you provided would be knocked back on the basis that it wasn't sent to them.

superbigal36

Okay please answer the question.
Why did sky send me the code when I have a service ?
While you answer I will phone them and ask for clarification.


Update called them.
They could see marketing mailshots were going to my address but could only speculate on what they were.
When I pointed out they were win back mailshots to a customer who was live he could not explain.
Don't get me wrong I will be perfectly happy next December to hopefully point out to sky that they are desperate to get me back, while armed with a dozen offers.
Perhaps if one comes up during the year that equals my current deal I might even try and take it.
As for anyone trying it on with a little white lie the tip I got was to say " why is my mother / neighbour / brother etc getting discounts to come back offered and I am not.
Worth a try in my opinion if you are prepared to sign up again.
I will continue to post my monthly offers if they continue.
The codes are not unique and are issued in high volumes anyway.

Jonjulie

There is a popular voucher site that have the 50% off vouchers available for Sky packages advertised today for anyone looking to save money,Go through Quidco for possible cashback.

kirstydriver

We just called sky to reduce our package, it was £44 a month and the lowest he would go was £36... so we cancelled.... are they likely to contact us with a better offer??

[Deleted User]

kirstydriver wrote: »

We just called sky to reduce our package, it was £44 a month and the lowest he would go was £36... so we cancelled.... are they likely to contact us with a better offer??

Unlikely until your notice period is over.
Make sure you've allowed marketing contact on "MySky" or you'll never hear from them...

visidigi

Moneyineptitude wrote: »

I've looked already and know that customers are allowed (by law) to opt out of all marketing messages. That's why they are called "preferences"; if customers had no choice they could hardly be deemed "preferences" could they?

Anyone declining marketing messages will no longer receive any unsolicited contact from Sky. For most, this is desirable- but those wanting a call offering retention deals will be disappointed.

I hate to say it. This isn't true.

I left them three months ago, turned off all forms of contact in preferences, told the (very rude) woman in retentions not to contact me, and she explicitly said no one would contact me and I wouldn't get any mailshots.

Three phone calls in 6 days prior to my notice period expiring...

It was all unsolicited contact from Sky. As was the 'why did you leave us' call a week after I had left. As was the mailshot last week...

[Deleted User]

visidigi wrote: »

I hate to say it. This isn't true.

It is true, Sky are acting illegally if what you say is accurate.

visidigi wrote: »

It was all unsolicited contact from Sky. As was the 'why did you leave us' call a week after I had left. As was the mailshot last week...

If all your marketing preferences are switched off and you still get mailshots and calls you can, of course, complain to the regulator.

Are you certain you forbade contact completely?

[Deleted User]

Here's the legal bit you can complain has been ignored if you've properly un-ticked all the boxes.
"Unless you've asked us not to:

To send you periodic newsletters about your chosen services.
To send you direct marketing. This may include communications by post, telephone or email and if you've a Sky Bet, Sky Poker, Sky Vegas and/or Sky Bingo account, by SMS, about us and our business partners’ products and services, events and special offers, including, where applicable, for a reasonable time after you have ceased to be a customer of ours.
To provide you with personalised services, such as providing you with viewing recommendations and tailored advertising. This means that we have your agreement to store information about you on the devices you use, for example to make some of the adverts you see more relevant to you.

To provide you with online behavioural advertising through the use of cookies when you visit our websites.

Your preferences

Marketing

You can opt out by calling us on 08442 414141 or via your MySky account. You can also click on the "unsubscribe" link in direct marketing emails from us. You can opt out of direct marketing altogether or you can choose between post, telephone and email. Sky Bet, Sky Poker, Sky Vegas and Sky Bingo customers can opt out of marketing SMS messages by replying "STOP"

Personalisation (including tailored advertising)

You can opt out by calling us on 08442 414141 or via your MySky account. Please note that if you opt out of personalisation you will not receive tailored advertising. This means you will still see the same number of adverts but they will be ones that appear as standard."