Sky, Virgin & BT TV Haggle down prices and get serious discounts Article Discussion

Alisha2008

Don't worry, they will call you back in a few days.. I just did this 2 weeks ago and got a reduction of almost 50% on my bill!!!!

Just call, say you want to cancel, they will say ok and give you a date in a month. Then just sit and wait..

made_in_Ireland

Not sure if I would call this a haggle but girl at Sky very helpful. I queried my tv package which is £23... plus broadband penalise me by £5 a month for not having their phone. So finally agreed to move my phone from BT and save £15.80 a month. Answered the phone quickly and took my number and called me back in less than 2 mins. Like good customer services.

MarkFY4

MarkFY4 wrote: »

Just an update from the above.....

My new boxes etc were due to be installed today, I have taken the day off work, spent an hour re-arranging furniture etc in preparation, waited in all day. It got to 4:30pm so I decided to give VM a call to check they were still coming. Lady at VM "Their's nothing on the system about an installation, it say's here you have a disconnection notice". I proceed to tell her I accepted an offer from retention's to which she replies "Oh yeah, it say's your disconnection has been cancelled because you accepted a new deal, I'll put you through to retention's".

I'm left on hold for 5 minutes, then the same woman comes back on the line "I'll have to put a note for retention's to call you back as it was the outbound team that gave you the deal"....... 2 hour's later and still no call. And here's me thinking they wanted to keep my custom? Not a happy customer at all. :mad::mad::mad:

Another update if anyone is interested.... I'm still waiting for a phone call back from VM retention's. I first phoned on Thursday at 4:30pm and was told they would call me back, 24 hours later I still hadn't received a call so phoned back again saying I wanted to leave, told the girl on the phone the situation and that I was fuming! She said what had happened was 'disgusting' and tried emailing the manager of outbound retention's but it wouldn't send. She then told me the only communication they had with them was by email or form's they fill in that are passed on. She proceeded to fill in the said form and told me it could take 48 hours for a call back...... That was 4:30pm on Friday, so were now around 68 hours after the phone call. This is the first problem I've had with VM, I thought they would want to keep my custom.... Obviously not :mad:

the_nanny_uk

Well I've rung sky up to say I want to cancel as Virgin Media are £30 cheaper and got told they are an automated system and cannot offer any reductions!!! So I said thats fine I'll ring Virgin and tell them to get started with the swapping over, bye. No-ones called me back with any offers.

Del_Astra

MarkFY4 wrote: »

Another update if anyone is interested.... I'm still waiting for a phone call back from VM retention's. I first phoned on Thursday at 4:30pm and was told they would call me back, 24 hours later I still hadn't received a call so phoned back again saying I wanted to leave, told the girl on the phone the situation and that I was fuming! She said what had happened was 'disgusting' and tried emailing the manager of outbound retention's but it wouldn't send. She then told me the only communication they had with them was by email or form's they fill in that are passed on. She proceeded to fill in the said form and told me it could take 48 hours for a call back...... That was 4:30pm on Friday, so were now around 68 hours after the phone call. This is the first problem I've had with VM, I thought they would want to keep my custom.... Obviously not :mad:

Are you sure it is 68 hours? Would the manager of outbound retentions be working the weekend? I note they appear to have an internal comms problem as well. Do you know if it was an electronic form or paper form they filled in? How any company can say the "email won't send" is beyond me, it is 2013!

Del_Astra

the_nanny_uk wrote: »

Well I've rung sky up to say I want to cancel as Virgin Media are £30 cheaper and got told they are an automated system and cannot offer any reductions!!! So I said thats fine I'll ring Virgin and tell them to get started with the swapping over, bye. No-ones called me back with any offers.

Did you cancel? I cancelled on 17th Jan, I've had a letter saying sorry you are going. You won't be able to enjoy TV, but we note you are keeping phone and BB which is now going to increase by £2.50 (I'm not I am in the process of getting that switched). I then got another letter offering me half prices sports and movies for 6 months, this would increase my monthly cost as currently don't have them. Not sure what part of "it is too expensive" they don't understand.

I fully intend to leave and as I'm paying 12 months line rental upfront, then the option to retain me is gone.

MarkFY4

Del_Astra wrote: »

Are you sure it is 68 hours? Would the manager of outbound retentions be working the weekend? I note they appear to have an internal comms problem as well. Do you know if it was an electronic form or paper form they filled in? How any company can say the "email won't send" is beyond me, it is 2013!

Well I've just been chatting to an advisor online who told me she was emailing the manager. She also told me it was on the system that a form (paper) had been submitted. She say's she will chase it up immediately and will call me asap to give me an update! She's the 2nd person to tell me 'it's very difficult for us to contact our outbound retention's team'. It was 68 hours from my phone call when I was promised a call back within 48 hours, whether they work Sunday's I don't know.....

Del_Astra

MarkFY4 wrote: »

Well I've just been chatting to an advisor online who told me she was emailing the manager. She also told me it was on the system that a form (paper) had been submitted. She say's she will chase it up immediately and will call me asap to give me an update! She's the 2nd person to tell me 'it's very difficult for us to contact our outbound retention's team'. It was 68 hours from my phone call when I was promised a call back within 48 hours, whether they work Sunday's I don't know.....

Oh dear a paper form, I expect that will get lost in internal mail.

MarkFY4

Del_Astra wrote: »

Oh dear a paper form, I expect that will get lost in internal mail.

That will no doubt be the excuse! This is the first bad experience I've had with VM in nearly 3 years.

Lifes_Grand_Plan

Well after bagging myself 12 months of half price TV a couple of weeks ago, rang up on Friday and managed to get 9 months of broadband and telephone for £10... (no contract either so just need to ring again in 8 months, same scenario).

Strangely I rang earlier last week and said I wanted to cancel my phone and BB and the woman just said "thats fine, just sign up with the new provider and they will sort it, goodbye".....

Lessons learned from that were:
1. You've got to be speaking to the right team.... earlier in the week after entering my phone number I pressed "5 if you want to add or remove a package or are moving home" and then I went for "4 if you want to remove a product or package"...

I should have gone for "5 if you want to add or remove a package or are moving home" and then "5 if you are thinking of leaving Sky"

2. If you ring once and don't get the answer you want, ring again and try the same thing. You never know.