Earth Mobile Ceased Trading can anyone help

Eildor

potting23 wrote: »

Be aware then when calling consumer direct that not all operators are aware that you can give them your phone info to pass onto trading standards in windsor.

You will have to remind them that other people on here have also done the same. My guy spoke to his manager who must have said that it was the ok thing to do.

Did you get a reference number from them by any chance?

Suzanne2006

Hi Everyone

What will we all do when this is all over now we all get on so well :0)

I wrote to Trading Standards Institute, 1 Sylvan Court, sylvan Way, basildon, Essex and they returned my letter saying they do not deal with consumer advice. Have I got the wrong place? Could someone please let me have the phone number I need to call to log my mobile phone details. This thread is a little confusing at times!

Everywhere I have tried to write to my letter has been returned so head and brick wall comes to mind!

Thanks

Silk

Suzanne2006 wrote: »

Could someone please let me have the phone number I need to call to log my mobile phone details. This thread is a little confusing at times!

Hi Suzanne,
It's mentioned a couple of times in the thread it's 0845 404 0506.

Eildor

You can find the free alternative number using http://saynoto0870.com/

They will take your details and pass it on to Trading Standards at Windsor. They may advise you to contact Companies House, but it turns out that as far as Companies House is concerned Earth Mobile is still in business.

welshman1982

I've tried phoning Consumer Direct but the person I spoke to insisted it was nothing to do with them. I tried again and got the same response.

In the end I filled out the online email form on the Consumer Direct Website http://www.consumerdirect.gov.uk/contact I just wrote about my situation with Earth Mobile and that I'd been told Consumer Direct was the point of contact. I included my Earth Mobile Reference Number, the date I posted the phones in, the date they were received and signed for, my Royal Mail Tracking Number, mobile phone makes, models, colour & IMEI numbers.

This afternoon I've had a reply from Consumer Direct. This is the just of it:-

"Dear Mr Welshman,

Thank you for your email of 27th August, your case is logged under the reference number ????????.

Thank you for contacting Consumer Direct. I am sorry to hear of the difficulties you have encountered with Earthmobile.

Trading Standards in the royal borough of Windsor & Maidenhead are aware of the issues with Earthmobile, and are working closely with the company to repatriate as many handsets as possible. With the information you have provided, the case will now be passed onto them to assess and contact you. Trading Standards will contact you in the next 5 working days using the contact details provided with your e-mail."

My advice is if your having no joy on the phone with Consumer Direct do what I did and email them using their website "Contact Us" section. It's worth a try anyway.

potting23

Eildor wrote: »

Did you get a reference number from them by any chance?

Yes I did

Eildor

Hm strange, they never gave me a reference number when I called them.

emuemu

i called and spoke to a very helpfull lady called anita

she gave me a reference number

TradingStandardsRBWMonly

At RBWM Trading Standards we have been in discussions with Earth Mobile Ltd and their firm of accountants to look at different solutions to resolve the complaints. As of this current time we have their assurance that they are now seeking to return phones to customers, starting with those that bear a return name/address on the packaging first, and higher value phones being the priority.

Due to difficulties with data protection, we are seeking clarification as to whether we can pass individual consumer contact/complaint details on to Earth Mobile Ltd to help them identify the right phone to the right owner. This is particularly of use where the packaging is no longer with the phone.

If you have a complaint against Earth Mobile, and are happy for us to discuss your complaint with them including passing over your data, then please email us at trading.standards@ rbwm.gov.uk with your name, address, (and if you have it) your Consumer Direct Reference Number, stating that you give us permission to discuss your case.

If you have not done so already, then our advice is to log the call with Consumer Direct on 08454 040506, or by email using their form on their website consumerdirect.gov.uk and specifically log the make and model of phone, the IMEI number and Earth Mobile order number. Please also leave your email address as it is the most convenient means for us to make future contact with you.

The rented storage facility (Windsor Self Storage, Arthur Road, Windsor) have been rejecting packages since mid August, therefore any handsets sent to "Freepost Earth Mobile Ltd" are being safely held by the Royal Mail National Returns Centre in Belfast. The advice from them is to wait 30 days to allow them time to process and log the phones. During that 30 days they will open the package and make a database entry describing the contents and any clues as to who it belongs to. After the 30 days (from time of posting) have elapsed you should call Royal Mail Customer Services on 08457 740740 to make a ‘find my item’ request. Give them as many details as possible regarding the package, the contents, including your EM order number, phone IMEI number and distinguishing features, and they will hopefully be able to make a match and return your package to you. We have no way of knowing what phones, or even how many, have gone to Belfast. After 3 months, any unclaimed packages held will go to into storage, and after a further 3 months they go to charity.

I will put an update message on this forum in due course.

TradingStandardsRBWMonly

Eildor wrote: »

Hm strange, they never gave me a reference number when I called them.

Hello

Your reference number is: WACC03215571

Rob