Approved Foods thread

traveller

Hi is anyone else having paypal issues at the moment? Slightly peeved as a spent a while putting my order together and now my basket has emptied!

she_who_can_not_cook

traveller wrote: »

Hi is anyone else having paypal issues at the moment? Slightly peeved as a spent a while putting my order together and now my basket has emptied!

is it paypal or is it that your basket timed out?? you only have so long to put your order in..

Lazy_Ike

Rachel1903 wrote: »

BEWARE!!! Read that anything can and will be substituted. I am very careful but at no time did I see a tick box to say that I would accept substitues until AFTER my payment was processed. I have now for 4 days tried to contact Approved foods and to now can not get a reply:(

Likewise I looked for the tick box before proceeding to checkout, nothing found. Surprised that I was redirected to Paypal (was that news in the last Approved Foods email I deleted without reading as I had no intention of making an order - good intentions out the window:o). I went back to order page, did another search for tick box, did not find it, so proceeded with order assuming substitutes no longer made. Surprised to find a default of accepting substitutes after payment as per Rachel1903. Bit concerned. Have sent email via AF website. Do not 'do'/will not join Facebook.
Otherwise have been ordering from AF regularly since the early days, and have been very satisfied with all aspects. Packaging very good these days, and DPD service excellent - always in stated time slot.

Wintermute

I emailed them regarding the substitutions with my first order saying please don't substitute items since substitutions never go to plan with me. In my experience your substitutions will only ever be as good as the person picking your order. If you have similar tastes to the person picking your order, you're out of luck. I don't think it's a problem with AP (although a clear substitution option would be nice!) as I've had problems with substitutions from both Asda and Sainsburys.

415SanFran

My concern here is that if you do not have the option for no subs can you get your money back if the goods are out of stock and they send something totally useless for you.

I think this will put me off using the company all together if this is the case, which would be a shame as I have been very happy with them whis't I have been able to not accept any subs.
In the very early days of me using them I ordered a case of Vegemite and ended up with 25 packs of Ryvita, (but that was my fault as I did not tick the box) I am not going to put up with that on a regular basis

dreamyd

I'm having real problems - I should have had a delivery on Tuesday, and was given a consignment number, but nothing has arrived. I have checked with DPD,who admit that my order has not left the AP warehouse. I've emailed, and left messages, but no-one has got back to me. I live in hope of something arriingtoday or tomorrow, otherwise it will have to postponed for another week because I will be at work(!)

It's a real shame - I so was looking forward to getting my order....

Lazy_Ike

Lazy_Ike wrote: »

I looked for the tick box before proceeding to checkout, nothing found. Have sent email via AF website.

Had a response from AF (Perry) advising they have changed my option from will to won't accept substitutes. Still not sure where the tick option box now resides.

Approved_Food

dreamyd, if you're still waiting for a reply/delivery, let me have your order number and I'll check up on it.
sanfran, I'll pass on your concerns to Dan.

ladybabe

dreamyd wrote: »

I'm having real problems - I should have had a delivery on Tuesday, and was given a consignment number, but nothing has arrived. I have checked with DPD,who admit that my order has not left the AP warehouse. I've emailed, and left messages, but no-one has got back to me. I live in hope of something arriingtoday or tomorrow, otherwise it will have to postponed for another week because I will be at work(!)

It's a real shame - I so was looking forward to getting my order....

i have had loads of problems with getting my recent order delivered dpd seem to be worse than useless got my order 2 weeks late! good job nothing perrishable

dreamyd

approvedfood wrote: »

dreamyd, if you're still waiting for a reply/delivery, let me have your order number and I'll check up on it.
sanfran, I'll pass on your concerns to Dan.

Have sent you a PM.
Thank you for trying to help.