Approved Foods thread

BIGFISH

Received my order 28 kilos bottles, tins, crisps packets etc all in perfect condition. Ordered a two dozen small glass coke bottles and each was individual wrapped in bubble wrap and all the crisps were in good condition and not crushed so no complaints here and delivered within the 1 hour time limit.

anniestar

Dear AF, I have now sent 4 emails about a refund. I get an automated reply then.................. Nothing.

I know it isn't the a huge amount but I ordered items in good faith and one large item was not delivered and there were some damaged items.

I am pretty disappointed and very unimpressed.

I have very limited internet access at the moment and resent having to use precious internet time chasing up my refund.

Can you please sort it out for me.

Mad4camping

I rang them today just to see about delivery, with the weather like it is and they were really helpfull. I cant wait untill my order comes

ruthber

I think AP have been quite sneaky. Last week they sent out an e-mail about a great offer on sharwoods korma sauce which was priced at 1p. I was not even thinking about placing an order but I must say it enduced me to do so. So my order arrived yesterday and guess what no sauce. I am quite disappointed because I suspect they did not have enough to go round but still it was not showing as out of stock. I would not have placed an order at all if not for that 1p sauce. I have e-mailed them about it but no reply. I am not happy to get 1p refund as I think it was quite underhand. I am thinking of going back to supermarkets now, at least then I can see what I am getting.

cazscoob

my order has been sitting at the delivery depo since the weekend as we are snowed in

Approved_Food

Sorry about this, johnmac. If you post or pm me the order number and details, I'll pass them on.

Approved_Food

Mad4camping wrote: »

Hi,
I have decided to give AF a try ...I hope if someone is on here tonight from AF they will let the packers/pickers know I really need my sharwoods to arrive in one piece pleeease. I am cooking for a big group and this is something i need aokay

my order number is
78433

How quick do they deliver ? is it long ? I will need it by the weekend... i have been told about the website today at work AND found this thread tonight ... fingers crossed

Your post has been passed on to the office staff. Obviously there are delays at the moment due to the weather. Normally orders would be delivered in two or three days.

Approved_Food

katholicos wrote: »

Still no response about latest missing items from order, either on here or via email.

I'm not suggesting CTC or anyone else is in this thread is insinuating that any of us who are 'voicing' our complaints here are being less than frugal with the truth about problems we are having with our orders....but i can assure CTC and anyone else that I am most certainly not going to keep schtum about this company's poor customer service or the inability of their staff to pack orders.

I've had some terible orders, but as i have written previously on this thread, i have had some very good (in one piece and nothing missing - comes to something when that doesn't come as standard and one has to describe it as 'very good')...but it's a coin toss with Approved Food..you never know what you are going to get.

Also, not all of us post on here to say 'hey, great order' when things go right, because we may leave feedback on the AF forum if we choose to rate the packers etc...i don't email sainsburys or tesco to say 'hey thanks for the great order' either!!! So you may just read the complaints, so what? Does that mean we shouldn't write about them? Whyever not!

This is by and large a thread which is presumably checked regulalry by Approved Food staff and THAT is why I for one, post complaints...because i have trouble getting responses from anyone in their offices!

Katholicos: your complaint is being looked into.

Approved_Food

purplevamp wrote: »

I still haven't had my refund from over 2 weeks ago. I'm posting on here as it seems the only place they reply. I have used the contact us form twice now and nothing! I know it's not a huge refund (99p) but it's the principle, they should get back to you if you have a query. This is just good customer service.

I'm wondering if they're getting in over their heads with all the MSE'ers placing orders, too much demand!

It would be a shame if they can't sort things out as they do sometimes have good bargains on there, and my Mum has said she'll order from them

Approved Foods ~ Please could I have my refund in Paypal??? ~ Order No. 74287

Purplevamp: Sorry you've had to wait for the refund. If you let me have your order number, I'll chase up the 99p. Either post or PM the information.

Approved_Food

Sorry about this, cheerfulness4. Your post has been passed on to the office staff and will be dealt with as soon as possible.