Tesco misprice discussion area part 9

pinkpinkfizz

i have made a complaint about a specific manager and his brutal and appauling mannerisms and conduct towards me whilst dealing with an R&R...
I received a reply from HO and lets just say I have my doubts as to whether my complaint has been taken seriously..

The reply letter from HO begins

"Dear F******" not Dear MR or Mrs.... and NO my surname is most definatley not F******.

Lack of title and spelling aside, my complaint has been passed back to the store manager with whom I had a complaint with to HO. I guess that's going to go nowhere.

Customer service.. is that what you call it???????

arushofblood

bassman wrote:

I checked the Fosters on Friday( on the scanner), but risked the out of date Sel on the WKD

Not on the 'public' scanner I presume ? Can you check multibuys on that ? Do you mean the 'self service' checkout scanner or I guess you could check with a sales assistants checkout ?

Thanks for your reply bassman

jasey01

bassman do u work for tescos that you know the polices that well. you dont have to do something serious to be banned from all the tescos. you can be banned for anything.and once banned from one banned from all as its seen as trespass

bassman

arushofblood wrote:

Not on the 'public' scanner I presume ? Can you check multibuys on that ? Do you mean the 'self service' checkout scanner or I guess you could check with a sales assistants checkout ?

Thanks for your reply bassman

Yes ....I checked it on the public scanner, but No...you can't check multibuys on it...thats where I misunderstood the question....

The problem is...if you are seen checking the price with a sales assistant, then you might have a fight on your hands....as they tend to say..."you knew the price was wrong when you bought it"....

That isn't really a valid defence from them, but it creates an argument which you may nt be able to win...

If there are 2 of you in the store, it is better to send your partner to check the price....

bassman

pinkpinkfizz wrote:

i have made a complaint about a specific manager and his brutal and appauling mannerisms and conduct towards me whilst dealing with an R&R...
I received a reply from HO and lets just say I have my doubts as to whether my complaint has been taken seriously..

The reply letter from HO begins

"Dear F******" not Dear MR or Mrs.... and NO my surname is most definatley not F******.

Lack of title and spelling aside, my complaint has been passed back to the store manager with whom I had a complaint with to HO. I guess that's going to go nowhere.

Customer service.. is that what you call it???????

I think you'll have to take a few *** out of the F******* and let us know what it says

You really seem to have a better case now,,,I would imagine you could get even more compensation if the F****** is rude or insulting....

bb999

bassman wrote:

The hi-lighted line is absolute rubbish........

Fully agree - especially if you have taken refund under protest.

taxiphil

jasey01 wrote:

bassman do u work for tescos that you know the polices that well. you dont have to do something serious to be banned from all the tescos. you can be banned for anything.and once banned from one banned from all as its seen as trespass

Yes, I think you said.

bassman

pinkpinkfizz wrote:

i have made a complaint about a specific manager and his brutal and appauling mannerisms and conduct towards me whilst dealing with an R&R...
I received a reply from HO and lets just say I have my doubts as to whether my complaint has been taken seriously..

The reply letter from HO begins

"Dear F******" not Dear MR or Mrs.... and NO my surname is most definatley not F******.

Lack of title and spelling aside, my complaint has been passed back to the store manager with whom I had a complaint with to HO. I guess that's going to go nowhere.

Customer service.. is that what you call it???????

I would forward your complaint again, with the rude reply you received to

terry.leahy@tesco.com

The buck stops at him

pinkpinkfizz

bassman wrote:

I think you'll have to take a few *** out of the F******* and let us know what it says

You really seem to have a better case now,,,I would imagine you could get even more compensation if the F****** is rude or insulting....

now you have made me laugh.:rotfl: :rotfl: :rotfl:

i wanted to post exactly what HO had put on my letter (they DID put my surname! but spelt very incorrectly also not correctly titled i.e Mrs) but thought I would be discreet incase of snoopers!! Not any swear words or obscenities.. lol :rotfl: :rotfl: :rotfl:

although if had been from "THAT manager" It would not of been surprised!!

bb999

bassman wrote:

As long as you return it, in its original condition unopened with your receipt within 28 days of your purchase........their own policy says they will refund your purchase price....some people have even gained on the deal as the discounted £20 was given back by mistake......

The only horror Ive read about this was a recent post where a known RnRer was refused.....but then you could just go to another store....but legally(their own rules) they will refund.

Their rules on games/DVDs/Cds are different. They state that they reserve the right to swop these for the same title.

Having said that, if it is clearly unopened then you are very unlikely to have a problem unless you have a very awkward cs (and as we know, ther ain't many of them!!!!!!!:rotfl: )